The Hot Water Heater Pros
Plumber · Franklin, TN · Open 24 hours per Google listing
Our verdict
93 of 100 analyzed reviews are 5-star. Specialist focus is unmistakable: 61 of 100 reviews mention water heaters. Same-day or next-day installs after overnight tank failures recur. One Yelp customer paid $475 for ~1 hour of labor on a customer-supplied part.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Robert called Laurie B. back within 30 minutes of a Monday-evening water heater failure and had techs on site early the next morning.
1 cited review
“I phoned and left a message, expecting to hear back in the morning but he called me within 30 minutes. Although he admitted his schedule for the next day was already booked, he worked us in”
A C. submitted an overnight online form for a failed water heater and had a new unit installed the next day.
1 cited review
“Filled out online form in the middle of the night and had a new water heater installed the next day. Great service and communication.”
Bonnie Walker's 3-year-old tank failed at 5pm Friday — under warranty, they confirmed unrepairable Friday and scheduled Monday install at the original warranty price.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Shan M. (Yelp) supplied the part herself; 2 techs spent under an hour installing it and the bill was $475 — she found other companies who would do the same install for $275.
“I supplied the part and they took less than one hour (2 men) to install my part on my existing water heater. The bill was $475.”
Jason Duke says techs misdiagnosed his issue as a high thermostat setting (charged $125); the real cause was a fried top element, which a different company replaced.
“Repairmen came and “checked” everything, decided the thermostat had been set too high and turned it down. Then charged $125. One and a half days later the same issues happened.”
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“This company is overpriced and does not have fair pricing. I supplied the part and they took less than one hour (2 men) to install my part on my existing water heater. The bill was $475. When I called to discuss the bill and asked them to convert my charge to an hourly charge with service call fee, they said it was a flat rate and current with industry standards. However, I called around and found other …”
“2 guys showed up to identify and repair my problem with 2 Rinnai hot water heaters. They looked at the machines, saw no codes and said the machines are fine and there is another problem that they don't fix because they don't do plumbing. They suggested what the problem might be, were wrong (as shown by subsequent events) and left after about 10/15 minutes leaving me a $125 bill. I wouldn't use them again.”
“Our Hot water heater is leaking.We called "The Hot water Heater Pros" and waited 10 days. They came to inspect and quoted $625 and I agreed. 10 days later, they doubled the price to $1250, is this professional service? They also criticized the Noritz water heater as a NO GOOD and suggested replacing it with their new one(?)! Their way of doing things is to force people into a difficult situation and then rip them …”
Positive
“Our hot water heater blew up after 5P on a Friday. We called The Hot Water Heater Pros since they had installed it 3 yrs ago, & it remained under warranty. They found our records, came by to confirm that repair was not possible, & scheduled the replacement installation for Monday. Cole, the technician arrived early for the appointment, efficiently installed the new tank with care & precision. We had to pay $600 for …”
“I hired The Hot Water Pros to flush my tankless water heater. Communication was great. Great pricing. I don’t know if it is the placebo effect, but I feel like my water heater is working more efficiently now. I highly recommend. Thank you guys!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire The Hot Water Heater Pros?
Best for
- Emergency and same-day calls
- Water heater install/repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own The Hot Water Heater Pros?
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Find plumbers near you
The Hot Water Heater Prosisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: College Grove · Fairview · Pegram · Nashville