T. Lenard Plumbing & Drain Inc.
Plumber · Murfreesboro, TN · Open 24 hours per Google listing
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Our verdict
Excellent emergency responder with stellar workmanship, but two serious cases of no-show after payment and communication breakdown raise reliability concerns.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Murfreesboro, TN · compare all →
Our opinion, based on the 45 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Exceptional emergency availability: 11 reviews explicitly mention same-day service, after-hours response, or holiday/weekend availability including Christmas Eve calls
Cited in 10 of the 45 reviews we analyzed.
Superior workmanship: 6 reviews praise quality of work, with one specifically mentioning proactive discovery and correction of a pipe-wearing hazard that could have caused disaster
Cited in 6 of the 45 reviews we analyzed.
Fair pricing: Multiple reviews cite competitive or discounted rates, with one contrasting Todd's honest assessment against a competitor's $2,300 unnecessary quote
Cited in 4 of the 45 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Post-payment abandonment pattern: 2 of 45 reviews (4.4%) detail the same critical issue—customer paid in full, job left incomplete, and Todd became unresponsive for months. This is a structural risk during multi-part repairs requiring parts.
Cited in 2 of the 45 reviews we analyzed.
Red flag
High variance in dimension scores (33) reflects polarized experience: excellent emergency response and workmanship offset by dramatic reliability/communication failures on specific jobs
Cited in 2 of the 45 reviews we analyzed.
Critical follow-up failures: Two separate reviews document identical pattern—Todd completed partial work, customer paid in full, then disappeared for months without returning calls or finishing the job
Cited in 2 of the 45 reviews we analyzed.
Communication breakdown: One review explicitly states 'Never called back, bad communication skills'; the two no-show reviews also emphasize repeated failed attempts to reach him after payment
Cited in 2 of the 45 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 45 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“We had an issue with our water heater and bathroom plumbing after the freezes that occurred this winter. He was very nice on the phone, but when we set an appointment he rescheduled several times. When he finally arrived to assist, he did fix the water heater. When working on the shower, he told us we needed to order a part off Amazon to complete the repair. Once the part arrived, he never came out to finish the …”
“Terrible communication. When notified that we will be using a different service provider due to him not being able to show up to a appointment time he gets upset and points the blame at you.”
“I called he said he would call me back next morning to set up a time,Never DID , I called again and left message , he text me back said he had commercial work going on but said I promise I will call you later and setup a time. Never did. We were with out a shower for a extra day because of his Bad Communication skills so a Korean war./Vietnam retired vet that is very disabled had to wait to clean. He might be a …”
Positive
“Todd is just the best. I called the first company about a bad smell coming from my water and they quoted me $2300 to replace my water heater over the phone without even looking at it. I called Todd and he said he would come check it out. Told me I had a few more years at least with my water heater and flushed it to kill the smell. Todd is an expert and a professional and he absolutely earned me a s a customer …”
“We had no idea of what plumber in the area could fit us in on a holiday weekend and this was the first place we called. After telling him our issues, he said he could come the next morning, then called back and said he could come that very night if that was okay. Heck yes! Super friendly and knowledgeable! Highly recommend!!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jun 2023.
Across platforms
Should you hire T. Lenard Plumbing & Drain Inc.?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need fast same-day or after-hours response
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own T. Lenard Plumbing & Drain Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Murfreesboro · College Grove · Chapel Hill