Rapid Response Plumbing, Heating & Cooling
Plumber · Franklin, TN · Open 24 hours per Google listing
Our verdict
92 of 98 analyzed reviews are 5-star but 5 are 1-star. One 1-star says technician arrived 3 hours past a 4-hour window and quoted $400 for a 'simple inexpensive fix,' lowered to $175 when refused. Strong on same-day storm response and Sunday calls.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 98 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Xae Tucker writes the main pipe line repair was completed same day with no hidden charges; Chad responded on short notice on a Sunday and finished in under an hour.
1 cited review
“Chad came out on very short notice on a Sunday and had us repaired in less than an hour. Excellent service.”
Cited in 2 of the 98 reviews we analyzed — 1 cited review not excerpted here.
Tech Neal is named multiple times for laying out three pricing options upfront, including on a Saturday call.
1 cited review
“Neal was very knowledgeable and professional. We needed a bigger fix and he clearly laid out three options and immediately sent estimates for all three.”
Cited in 2 of the 98 reviews we analyzed — 1 cited review not excerpted here.
Storm-response work cited: HVAC tech Keith and electrician Jeremiah diagnosed and upgraded systems after a storm, leading the customer to sign an annual maintenance plan.
Cited in 1 of the 98 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One 1-star review documents a $400 quote dropping to $175 after pushback on a 'simple inexpensive fix' — pattern of negotiable initial pricing.
“3 hours pass the 4 hour window. Wanted $400 for a simple inexpensive fix. Lowered to 175 when said no. Never use again.”
Lisa Mathis says the tech arrived 3 hours past the 4-hour window and quoted $400 for a fix that dropped to $175 when she refused — suggests time-window slippage and initial markup tactics for some calls.
“3 hours pass the 4 hour window. Wanted $400 for a simple inexpensive fix. Lowered to 175 when said no. Never use again.”
Raphael Villas notes the arrival tracker 'was not accurate' and he had to call customer service to get a real ETA, though the work itself was fine.
“The tracker to help me gauge his arrival time was not accurate but I called their customer service line and was able to get better details easily.”
Keep it in proportion: these concerns are cited in 2 of the 98 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Clogged line. Said it was cleaned and no longer should leak. Offered to replace our drain pan as the one we had didn’t look good and add another line. We declined as it has worked for 5-6 years as is. A day later the line clogged again as it appears it wasn’t cleaned properly. They would not come back out to help until the following week. I thought something “fixed” should stay fixed for more than 24 hours. If your …”
“They sell a service package which includes tune ups, etc. Our experience was that the tune ups were used as an opportunity to sell far more expensive things... like a new HVAC system, redoing plumbing, etc. Also, their tech vaped in my house! I was stunned. I also let him use our step stool so he didn't have to get his ladder... he returned the favor by leaving it where he used it instead of putting it away. I …”
“due to new management, all of the veterans that worked here are no longer working here anymore either or being fired. I can tell you that they are not the up and up company that you think they are. I know personally that the owner Jack pays to have the bad reviews . That I can honestly say I have a screenshot of him telling people to have their families, friends and themselves fill out good reviews so that his …”
Positive
“Rapid response sent the most amazing team to replace my furnace and 2 AC units. Justin, Leon and Landon were detailed, honest and somewhat perfectionist in my opinion. I was so happy I went with Rapid over the other 3 quotes I got, they really did a great job. These 3 guys worked very hard for 10 hours, cleaned up any messes and I feel like I made the right choice because of them. I work for surveys in my business …”
“Mike was great. He performed a quick assessment, gave a price quote and finished the job quickly. The tracker to help me gauge his arrival time was not accurate but I called their customer service line and was able to get better details easily. Great service. Thanks!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Rapid Response Plumbing, Heating & Cooling?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Rapid Response Plumbing, Heating & Cooling?
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Find plumbers near you
Rapid Response Plumbing, Heating & Coolingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: College Grove · Fairview · Pegram · Nashville