Rapid Response Plumbing, Heating & Cooling
Plumber · La Vergne, TN
Our verdict
94 of 100 analyzed reviews rate 5 stars, with 5 reviews tagging 24-hour service and a burst-pipe response during Winter Storm Fern. Five 1-star reports include a no-show, a $400 emergency call that didn't solve the problem, and a same-day callback failure.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Answers the phone with a human instead of an AI screening agent, per a customer who called three companies and chose them for it.
1 cited review
“they actually answered the phone and didn’t use an AI agent to screen their calls which was exactly what the other two did”
Tyler dispatched quickly during Winter Storm Fern for a burst-pipe crisis with helpful follow-through.
1 cited review
“Particularly during Winter Storm Fern, we had a true crisis involving a burst pipe, and Tyler arrived quickly and was very knowledgeable”
Memorial Day weekend leak repair completed on short notice — weekend and 24-hour service appears in 8 reviews combined.
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show reported on a scheduled appointment.
“Didn't show up.”
Red flag
$400 emergency call resulted in misdiagnosis (thermostat instead of capacitor) and a $13k full-unit replacement quote.
“Told me the thermostat was bad, you didnt have one but I went and got one and saved some money. Didn't fix the problem and still cost me 400 dollars”
Red flag
Maintenance visit followed by HVAC failure within hours, with promised next-morning callback rerouted to another customer.
Cited in 1 of the 100 reviews we analyzed.
One customer reports a $400 emergency response call where the wrong part was diagnosed and a $13k unit replacement was proposed before the capacitor was considered.
“Told me the thermostat was bad, you didnt have one but I went and got one and saved some money. Didn't fix the problem and still cost me 400 dollars”
Same-day maintenance customer reports HVAC stopped working hours after a routine visit and the morning follow-up tech was diverted to another job.
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Very disappointed experience. Our HVAC system was working very well, we had them come out for routine maintenance. They checked our system and said everything looked great. A couple hours after they left our HVAC was not working properly just within hours after them servicing our unit. We were told they would come first thing in the morning to service our unit. Our appointment time frame was 8-1pm. We called in the …”
“You were very nice, but I feel you knew as much about hvac as I do. Told me the thermostat was bad, you didnt have one but I went and got one and saved some money. Didn't fix the problem and still cost me 400 dollars just for you to come out and change a thermostat that wasn't the problem. You then tried to say I need a whole knew unit for 13k dollars, and I asked what about the capacitor? And you said oh yeah it …”
Positive
“This group was one of three that I called. First, they actually answered the phone and didn’t use an AI agent to screen their calls which was exactly what the other two did. I am not going to navigate your AI to get a simple answer to a simple question. Secondly, they were prompt in reviewing my need (dryer duct cleaning) and gave me a fair price for the work. Lastly, they did the job as they said they would and the …”
“Truly so thankful for Rapid Response for their extraordinary service and skills as we renovate an old house! Tyler in particular has gone above and beyond, and anytime in the future a plumbing need arises, we will always ask for him! Particularly during Winter Storm Fern, we had a true crisis involving a burst pipe, and Tyler arrived quickly and was very knowledgeable and helpful with getting us everything we …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Should you hire Rapid Response Plumbing, Heating & Cooling?
Hire if
- You need clear communication and upfront explanations
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Rapid Response Plumbing, Heating & Cooling?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Rapid Response Plumbing, Heating & Coolingisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: College Grove · Nashville · Pegram