Hiller Plumbing, Heating, Cooling & Electrical
Plumber · Murfreesboro, TN · Open 24 hours per Google listing
Our verdict
Excellent emergency response and workmanship, but expect significantly higher pricing than competitors and occasional follow-up service issues.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Murfreesboro, TN · compare all →
Our opinion, based on the 180 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Same-day or next-day emergency response: 5 reviews explicitly praise rapid dispatch and arrival for urgent issues (weekend HVAC failure, burst pipes, no heat in winter)
2 cited reviews
“Made effort to save me money, clearly experienced”
“Called at 7pm, they were extremely responsive, service completed at 8pm”
Cited in 5 of the 180 reviews we analyzed — 3 cited reviews not excerpted here.
High-quality workmanship and thoroughness: 6 reviews highlight detailed, professional installation and repair work, including discovery of additional issues and proactive fixes
1 cited review
“Made effort to save me money, clearly experienced”
Cited in 6 of the 180 reviews we analyzed — 5 cited reviews not excerpted here.
Consistent on-time arrival and scheduling: Multiple reviewers confirm technicians arrive as scheduled with text-based tracking updates
Cited in 4 of the 180 reviews we analyzed.
Strong reputation for membership loyalty: Recurring customers across multiple states cite 'Happy Hiller Club' membership and multi-year relationships
1 cited review
“Happy Hiller members in several homes in different states”
Cited in 4 of the 180 reviews we analyzed — 3 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Dishonesty and refusal to honor commitments: 2 reviews document explicit lies to customers, broken promises (General Manager promised unit replacement that never happened), and customer needed recorded proof to force refund
Cited in 2 of the 180 reviews we analyzed.
Red flag
Severe service damage with no accountability: 1 review reports faulty work by technician caused water damage to customer's home and adjoining townhome, with Hiller providing no contact, apology, or explanation despite insurance involvement
Cited in 1 of the 180 reviews we analyzed.
Red flag
Yelp ratings 2.8/5 vs. Google 4.9/5 indicates significant discrepancy—Yelp reviews contain repeated pricing complaints, incomplete work, and ethical concerns absent from Google's high ratings, suggesting potential rating bias
Cited in 3 of the 180 reviews we analyzed.
Red flag
Staff hostility and refusal to honor advertised rebates: 2 reviews mention snippy office staff, refusal to apply advertised rebate, and unhelpful attitude after installation problems
Cited in 2 of the 180 reviews we analyzed.
Significantly overpriced compared to competitors: 4 reviews directly criticize high costs, with one customer reporting $6,550 quote vs. competitor's solution being a city utility issue, another citing 'twice what it's worth', and a $219 charge for 10 minutes of work (parts cost $30)
Cited in 3 of the 180 reviews we analyzed.
Incomplete or follow-up work issues: 3 reviews report incomplete repairs requiring multiple visits—disconnected ducts left in attic, unfilled excavation holes, and faulty installation requiring two callback visits
Cited in 3 of the 180 reviews we analyzed.
Aggressive upselling and scope creep: 4 reviews report pressure to replace entire systems or perform major work when simpler solutions existed or were unnecessary
Cited in 4 of the 180 reviews we analyzed.
Keep it in proportion: these concerns are cited in 11 of the 180 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Absolutely not! I will say that they did come out quickly. We called because of the sewer/water was not flowing properly. He first told us that it would be 150 bucks just to dig a hole so he could see the pipe! Are you kidding me??? That didn't include them running a snake and camera. Then we sat down to discuss the problem. I was told that every pipe in the house needed replaced. The ones under the house were …”
“Only use if an absolute emergency and no one is available. Workers were professional but office staff was snippy. Also told there was a rebate advertised but per manager, we weren't entitled to it. Once unit was installed, they had to come back out twice to fix the issues.”
“About 7 years ago I had a maintenance package with Hiller which was great because they called to remind me of the timely fall and spring servicing of my a/c unit and checking on my plumbing. After the initial assessment it was determined that my a/c unit was near the end of it's life and would need replacement. The total replacement would be around $5000 to which I stated that I wanted to get additional quotes. In …”
Positive
“The technician arrived on time, was professional and nice, and performed a thorough maintenance on our system. He explained everything he did clearly, made sure all components were operating properly. We appreciate the attention to detail and the respectful service. Highly recommend!!!”
“Nathan was great. He was quick, knowledgeable, and friendly. He provided me with extra information about preventative maintenance and informed me of a couple of other issues I had and what costs for repair would be and how I could fix them myself. Edit: The service was also completed at 8pm, and I called at 7pm, they were extremely responsive.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Stark rating divergence: Google 4.9/5 (3,787 reviews) vs. Yelp 2.8/5 (100 reviews). Yelp contains concentrated complaints about overpricing, incomplete work, upselling, and dishonest practices largely absent from Google reviews, suggesting either real service quality variation by location or potential review filtering by Google.
Should you hire Hiller Plumbing, Heating, Cooling & Electrical?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Hiller Plumbing, Heating, Cooling & Electrical?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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