Hiller Plumbing, Heating, Cooling & Electrical

The technician arrived on time, was professional and nice, and performed a thorough maintenance on our system. He explained everything he did clearly, made sure all components were operating properly. We appreciate the attention to detail and the respectful service. Highly recommend!!!

Nathan was great. He was quick, knowledgeable, and friendly. He provided me with extra information about preventative maintenance and informed me of a couple of other issues I had and what costs for repair would be and how I could fix them myself. Edit: The service was also completed at 8pm, and I called at 7pm, they were extremely responsive.

Hiller saved our Holidays. Our HVAC unit went out on a Friday night. I got in touch with James that night and he was out bright and early the very next day(on his day off) to give me a quote. Which beat the competition might I add. Then two days later on Monday the technicians Tim and Wes showed up right on time with the new system, talked us through the whole process and had us back up and running with a brand new unit in no time. They were super polite, professional and played with our dogs. They were super clean and even repaired some junk work that was there prior to them. They went above and beyond! Another cool thing, they send you text updates so you can track your schedule and be prepared for their arrivals. This whole company and the service team are awesome. Time to return these space heaters. Highly recommend!

Absolutely not! I will say that they did come out quickly. We called because of the sewer/water was not flowing properly. He first told us that it would be 150 bucks just to dig a hole so he could see the pipe! Are you kidding me??? That didn't include them running a snake and camera. Then we sat down to discuss the problem. I was told that every pipe in the house needed replaced. The ones under the house were cast iron and they were no good. There needed to be a clean out outside the house and that the line from the house to the city's main line was blocked and needed replaced. The roots of the tree in the yard was the problem. Total cost == 6550.00. YIKES! I then called another company. Rapid Response Plumbing. Lets say Mark was awesome. He pretty much gave me a quote over the phone!! He looked at the pipes, and said nothing screamed at him. Told me before he will do any work that, the city should be called. He was 90% sure that it was the city's problem not mine. And it was!!!! The city came the next day and fixed the line. Hiller NEVER said one word about the city. So now I don't need a plumber for the blockage issue. So if I would have gone with Hiller (who likes to upsell EVERY service they provide) I would be out $6550.00. But Im glad I didn't, because now Im out a phone call. Which would you do?

Only use if an absolute emergency and no one is available. Workers were professional but office staff was snippy. Also told there was a rebate advertised but per manager, we weren't entitled to it. Once unit was installed, they had to come back out twice to fix the issues.

My review of Happy Hiller as a new customer. It is that time of the year when we were needing to get our HVAC unit serviced. Kind of new to the area and not having an HVAC serviced here before we reached out to Happy Hiller. I had read mixed reviews so we thought we would give them a try. They were very booked up so we scheduled 2-3 weeks ahead for an appointment between 8-10 AM. We received a call just after 9 AM the technician was on his way. Now it is 11:50 AM that morning, almost noon, and 2 hours and 45 minutes after we received the call stating he was on his way. We have not heard from anyone and not seen anyone. We really need to be leaving soon so we call Hiller. I get a rep on the phone who looks into the issue. The rep states that they tried to call us at 9:10 AM and again left a voice mail at 9:15 AM to reschedule. First off, I was just called a few minutes prior to that stating the technician was on his way. I received absolutely no call after that. No call stating they were running late, no call to reschedule. I asked what number they called and left the voice mail. They provided my number. Ok, I received their call after 9 AM. First off, why would you say he is on his way then secondly, "call" back later to reschedule. I didn't believe any of it. The call rep seemed to get very irritated towards me and was very short with me. She was less than friendly at that point. I was very nice to her, not upset, very calm tone, just wanting to find out what is going on. I stated if he isn't on his way then I would like to just cancel the appointment. She reached out to him and placed me on hold. When she came back he was going to be here in 10 minutes. That was fine. I said that was fine and thanked her. He arrived in 10 minutes. He was, I guess you can call it, professionally nice, but not personally. He didn't seem very happy but wasn't rude. He first asked me if I was interested in the Happy Hiller Club. At that point I would think about it, this experience isn't going great at all I am thinking. This is more than 3 hours after I was told he was going to be here. Yes I was waiting 3 hours from the "I am on my way" call and 2 hours late with no, "I'm sorry I am late". Technician acted like nothing was wrong. Techician went to work on the HVAC. Came back and was talking about a part that needs to be replaced and kind of quickly went thought what he found. Stated he could replace the part. It would cost $199 for him to do it and $6 for the part. I asked him what was all included in the $199. He seemed to get very agitated when I asked him. He said "Well it is for me being here, my time," Ok is this where the Happy Hiller "True Tranparency Pricing" comes in? The least I would have expected, since I never got an "I am sorry I was late" or 'I was backed up" (which he stated he wasn't backed up), would have at least offered a discount for the repair or something for the huge inconvenience. I only say that because I have worked in customer service for more many years and if you make a mistake, you want to make it right for the customer. You want the customer to have the best experience possible. No one tried to make anything right here. I asked the technician if I can have a copy of what was done. He stated they do not provide copies of the work that was done. He never told me what he did even when I asked. Kind of avoided the question. Just told me what needed replaced. There is no "Transparency" here. Would I just Happy Hiller again? Based on this experience no. Would I recommend? Based on this experience no. No notification of being late, no appologizes for the inconvenience. Phone reps very infriendly when you simply just want to find out what is going on when someone is almost 2 hours late. Unprofessional customer support and a company not willing to make things right for the customer when they know they are in the wrong. There were no phone calls or voice mails to reschedule. They never tried to reach me to notify me that they were going to be 2 hours late.

On the recommendation of Dave Ramsey, I enlisted their service to clean / service 7 units. The cleaning was done by 2 techs. The second tech and cleaning I have no problem with. The first 6 units 1 tech was scheduled, he showed up and had no idea he was doing 6 units, he called dispatch and they had 4 people scheduled over the course of 3 days to do these units - I was taking 1 day off work to get these done, this would not work. He got done with 5 of them in a rather short amount of time, I'd shown up and cranked the ACs down and did what needed to be done by someone with a key (that was me that day). He recommended replacing a single pole contactor (~250 labor for a 6 minute job and a $10 part) and replacing a couple of capacitors (which were fused together with gunk) - I let him do the capacitor job and discovered unscrewing 2 screws that held the capacitors down and plugging 3 wires into the new capacitors and screwing the 2 screws back down was costing me $175 labor. This was accomplished in under 10 minutes. Cut to a month later - one of the units goes out, my handyman has with him that day an AC guy, they go over and inspect the unit and discover it's about as filthy as can be. Just completely covered in dirt. Had not been cleaned basically. The problem was something simple, ac guy fixed it and did a quick inspection of the other 3 units that were at that location, none were clean. The others were not all that dirty, but they sure weren't recently cleaned. I call up, cancel my service that day, leave a complaint about the situation. next month rolls around and I have another charge for the units, call back this time irate and ask why it wasn't canceled. They have a record where I called in but nothing, no complaint, no request to cancel, etc. I tell them to reverse the charges and get me a manager. 2 days later I get a call from a manager, I tell him the story, I'm offered a refund on the cleaning and putting a note in my file to only send senior techs. A fairly long discussion ensues, not heated, about why I cannot continue on with them. The reasons involving extremely inflated service rates charged by people who evidently are not doing the work, I'm offered a refund of some sort, I start forgetting the details here but I never saw it. for 5 more months I get calls to schedule my ac maintenance, I call into Hiller 3 more times in an attempt to get my number blocked from their automated notification machine, it finally gives up at 1 year after I signed up for them. AC tech from the first job was in the neighborhood of the unit done by the other tech, he looks at the job and says it's fine. So they got 1 out of 7 right. Yesterday I got in the mail the letter spam claiming my Happy Hiller Club membership was about to expire. Also, during this time I was under the impression that they would do some sort of plumbing check, this never happened and I have no idea what that was about. Check some of the negative ones on google, you'll get an idea what the non-5 star service has been like. That's all I saw on review sites at the beginning of 2010, now most everything is positive. Maybe it got better in the past year, or as someone suggests perhaps there really are a bunch of fake reviews, or maybe I was just that one customer they let completely down, but they cost me money, time, and trust.

Hiller technicians are not straightforward folks. They will lie and try to steer you into buying a new HVAC unit at the first opportunity. When the sales folks come out, they will try to upsell you to a more expensive unit even the lower efficiency rating means reduced performance. They must be getting kickbacks from the manufacturers for higher efficiency units due to EPA quotas or something. The "Hiller Club" is a joke. At first, I thought the $99 annual fee would be a great bargain to keep my brand new HVAC setup in tip-top shape. But every time they came out, they always found new things that we needed. It's become obvious that they use these visits as an excuse for their technicians to come out and try to upsell you on accessories you don't need. Every time they come out, the system performance seems to get a little bit worse, too. Maybe it's a coincidence or a fluke, but I'm beginning to doubt it. We have spent over $10,000 with Hiller and have had the Hiller Club membership for five years and our house cannot hold a 70° temperature on a sunny 80° day. The only brand Hiller offers is Ruud. Ruud is Rheem's second line. According to Consumer Reports' 2015 Fall Product Reliability Survey of 9,486 owners of heat pumps, Ruud comes in sixth out of ten with a 43% failure rate. Only Amana (43%), Rheem (44%), Goodman (48%), and York (50%) were worse. American Standard is #1 at 31% and Trane (which is the brand I requested but Hiller refused to install) is #3 at 37%. I am now convinced that Hiller specifically sells and installs only Ruud units because they are relatively inexpensive and fail more often than higher quality units. This means they can cut parts cost while at the same time increasing the number of service calls. Furthermore, EPA regulations forbid annual refrigerant leak rates in excess of 15%; a single repair attempt is allowed, but if the leak persists, the unit must, be law, be replaced. So, going with a lower quality unit is guaranteed to generate both future service calls as well as future sales. It's a win-win-win for Hiller and lose-lose-lose for their customers. After looking up the model numbers, I found that the MSRP was $2,000 for our heat pump and $1,500 for our air handler. That means they charged us nearly $8,000 for the installation -- something that took them less than two hours to do. Highway robbery. Their technicians also have no experience with modern smart thermostats. Look elsewhere for your HVAC needs.

About 7 years ago I had a maintenance package with Hiller which was great because they called to remind me of the timely fall and spring servicing of my a/c unit and checking on my plumbing. After the initial assessment it was determined that my a/c unit was near the end of it's life and would need replacement. The total replacement would be around $5000 to which I stated that I wanted to get additional quotes. In the meantime I received another quote and they stated that the a/c was fine and should operate for another few years. Believing this was just an oversight on Hiller's part I continued my maintenance package. About 2 years ago, the a/c quit working completely. I called Hiller and the phone tech stated it would be at least one week before anyone would be out to look at the unit. I reminded her that I had a maintenance agreement and had been a customer for almost 3 years. She could have cared less. So I called another local company and they were able to come out and fix the a/c unit the next day. Being a glutton for punishment I decided to continue on with Hiller since I had a long-lasting relationship with them. One of my properties contacted me to let me know that the water heater had burst and was spewing water. I contacted Hiller and the technician stated that it would be 2 days before anyone could come out. I asked if my maintenance package meant anything and she stated no. I told her that I would not continue my membership with Hiller and would look for some other company and she stated, "okay, sorry". I called Roto Rooter and they responded immediately. I will say that I am extremely disappointed that a company that I have spent so many years with has let me down on more than one occasion, and they simply do not care in an emergency. They may do well on planned jobs but when you need them asap, forget it. I also question their integrity when it comes to replacing a/c units as they told me it had to be replaced and after 7 years the a/c is still working fine. I will NEVER use Hiller again.

Nathan Steele with Hiller Plumbing came out last weekend to give us an estimate for a water leak in our bathroom. He gave us the estimate and had asked us to pick up the parts to save us money on costs from Lowe's or Home Depot. We did pick up an access panel as well as new bathtub shower fixtures. His original time was to come out Saturday, which was a week from the time he came out previously, from 1 to 3 PM. Hiller's customer service called me and said he was running late, and I said that was no problem with the new time being 3 to 5pm. He showed up a little bit after 3:30. Again, no issues at all with that. He did not have a partner which he desperately should've had because it took him over five hours to fix the water leak. This entailed cutting a hole in our drywall to create a space for the access panel we bought for him, and changing out a 3/8" pipe work to 1/2" pipes in the bathroom. He also added new bathroom fixtures, which we also bought from Lowes. In total, he was here over five and a half hours and did not get to leave until after 9 PM on a Saturday night. He should've had a partner. Nathan did excellently, but Hiller needs to do better. I strongly suggest if you use Hiller Plumbing, that you request two people come out and do the work because if you have something as simple as the bathroom leak that you thought was simple, but turned it out to be a little bit more complicated with new piping, drywall access, panel, etc., etc. like we had, Hiller needs to have at least two people come out to the job. This was too much for one person to handle. We highly recommend Nathan for any job. He did an excellent job fixing our leak issue. However, Hiller needs to be more mindful and more respectful of their employees and not overwork them like they did Nathan. He should have had a partner to help with such a lengthy job.

I have a Trane Heat Pump-A/C (I highly recommend a Trane unit-good dependable unit). The unit is at least 10 years old and I never had a service call on the unit. Finally the age of the unit caught up with the blower motor which burned up. I suspected this was the problem since I could smell the burnt odor in the house. Called Hiller on a recommendation of a friend. The Tech they sent was named Chuck who absolutely knows his business He removed the cover of the unit and I could see myself that the motor was burnt up. He had the motor (actually a universal fit motor that came with adapters to fit different units) on the truck. He quoted me a price and I accepted the price and he continued to replace the motor. I was very impressed with his knowledge and the fact he knew what he was doing. This is the good part. The bad part.......... The pricing is higher than the average service company in Nashville. You probably can get repairs at a cheaper cost. However, he advised me the cost before proceeding with the job. I had the option at that point to stop the work, pay the service call and send him on his way. I was impressed with Chuck's knowledge and felt the job would be done right and it was. When he wrote up the paper work he mentioned joining the Happy Hiller Club. Hoping that in the future if I should need a service call and their other techs were as good as he was I paid the $99. Three service calls for $33 each is a bargain. Bottom line.........I don't mind paying for work that is done right the first time. So I highly recommend Hiller. Price is the only reason I did not give 5 stars.. Larry J.

Update: 3/9/2026-first time having the electrical service provided as part of my Happy Hiller Club membership and it was awesome! UPDATE: 1/2025- I called on a Sunday to have a technician come out because I knew something was wrong. Ben came out and discovered the problem (thanks to a groundhog), provided me two quotes (one included an upgrade to my current club membership and one without). I jumped at the upgraded program that includes the plumbing side of the business coming out and draining/cleaning the hot water tank. Ben had the duct work repair completed very quickly and even blocked the spot the critter had dug under my house. SUPER JOB! Absolutely AMAZING Experience. Had both Steve (professional Service Technician) & Kris (Project Manager) out for the 1st time using Hiller--both were professional, courteous, knowledgeable--and still friendly--very thoughtful of my aging father (which means EVERYTHING to me). Steve was thorough in his work, but remained conscious of my dad's watchful eye, engaging with him when he was able (thank you, thank you!) while Kris & I talked about a project I was interested in doing to take care of a couple of feral cats that had claimed my dad as their human. Kris went to great lengths to explain my options & costs...even gave my dad a quick over-view to include him in on it. Because of this experience today, I chose the maintenance plan & an extra add on & will be calling Hiller on all my property inspection future needs, not to mention my project needs (including the one Kris & I talked about). I am TEAM HILLER all the way! Great service & a Great price...thanks so much~B

Hiller plumbing came for annual inspection and performed flawlessly again today! Thanks Hiller 👍 Hiller came to perform our annual electrical residential review needs today. Jonathan Adams, Hiller electrical, was extremely courteous and technically professional in fixing to older kitchen and closet fluorescent fixtures. The customer service team was extremely helpful in getting us an immediate appointment for electrical with a following plumbing appointment within our schedule request. The Hiller electrician was prompt, courteous and very thorough in explaining all estimates. He worked skillfully and efficiently to complete each of the separate tasks around my home. We are very happy with the Hiller annual maintenance plan for savings, future needs, and peace of mind in an emergency. We look forward to seeing the Hiller plumber in a few days to complete our to-do lists with assurance! Thanks Hiller Team 😊😊😊😊😊 I called Hiller about our plumbing and electrical residential project needs today. The customer service team was extremely helpful in getting us an immediate appointment for electrical with a following plumbing appointment within 36 hours. The Hiller electrician, Josue Ruiz-Carrasco, was prompt, courteous and very thorough in explaining all estimates. He worked skillfully and efficiently to complete each of the separate tasks around my garages and home. We purchased the Hiller annual maintenance plan for savings, future needs, and peace of mind in an emergency. We look forward to seeing the Hiller plumber in a few days to complete our to-do lists with assurance! Thanks Hiller Team 😊😊😊😊😊

They are friendly, but expensive and SNEAKY. They also will immediately try to rip you off. If you dont know any better , you would never know, but they always come first with the most expensive stuff, EVERY TIME, even if its not needed. If you confront them about it, its their "policy" to offer it. But some people will assume because of the nice way they present it that its their only choice to fix/replace all the things they recommend. Dave Ramsey must be getting paid well for his recommendation of these people. I had 2 items added to an install that i did not need or want, and when I tried to get them to come back to remove those items (a thermal expansion tank on my water heater for one) they wouldnt come remove it or refund the $. They are prompt when you pay them, but not when you need them to correct something. They also came back out for that Hiller club HVAC winter inspection and it was running fine the hour he had the heater on while he was here, but when they left after i wouldnt allow some "recommended services" they moved the defrost jumper to the off position to create a future problem when the cold weather hit. Roscoe Brown came out and confirmed they tampered with it to create a service need, and moved the jumper back and I let them replace the item Hiller was mad I wouldnt let them replace. 50% cheaper to boot. Look out, if you are ok paying the highest prices in the area just to keep them happy and from screwing with your stuff, by all means. Stick with them. But there seems to be a reason their "happy you'll be or the service is free" slogan is gone.

Ugh. If only I could let you experience what I have with this company over the past month. In early January I had a pipe break in my house that was in need of repair. I immediately called Hiller who said they couldn't send anyone out for 3 days, fine no big deal. They stated that there is an initial $69 dispatch fee but that is refunded after repairs are made. The plumber came out as promised and provided an initial estimate of repairs which seemed reasonable given the extent of the work. During the repairs, I was informed that he would have to cut a hole in the wall to get proper access to the pipe. I told him that was fine as the wall was coming down after he left when Serv Pro arrived. After he finished, and I was given the final invoice via email which was $300 higher than the estimate. After going through the invoice, I noticed a couple questionable charges. First I was charged the $69 dispatch fee which I was told would not be charged as I was going to have repairs done. Second I was charged $199 "limited access fee". I contacted their customer service the next day who hassled me about the $69 fee but eventually refunded it as "courtesy". The customer service agent didn't know what the $199 fee was and said that accounting would have to contact me about it. After battling back and forth for about a month, I was refunded the $199 limited access fee with a beyond sweet and genuine apology about the back and forth and amount of time it took to resolve it. I greatly appreciated them not forgetting about me and resolving it.