Lee Company
Plumber · Franklin, TN · Open 24 hours per Google listing
Our verdict
Only 55 of 100 analyzed reviews are 5-star and 35 are 1-star — the worst ratio in this batch. Recurring complaints: 6-12 week appointment delays for members, 2-hour windows missed by 4-5 hours, and aggressive add-on sales using fear of system failures.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in College Grove, TN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Electrician Joseph Richey is named for handling 70-year-old house wiring; HVAC tech Caleb followed through on a unit install with on-time arrival.
1 cited review
“Joseph could not be more professional, polite, or, personable. We are so grateful for his help with all of the electrical needs at our home.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Yelp customer Edmund K. got a Sunday HVAC service call response with a next-day system replacement install.
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
35 of 100 analyzed reviews are 1-star — far higher negative rate than other Franklin plumbers in this dataset.
“Lee Co is so difficult to get an appointment with. You pay monthly for their maintenance plan but when you need to use the service you pre-paid for there is no availability for 6-12 or more weeks.”
1 more cited review
“I started asking for repair work 9 days ago. It took 2 whole days to schedule a reasonable "work in" time that wasn't between 1am and 4am.”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
Red flag
Maintenance-plan members report 6-12+ week waits for service they pre-paid for, with 2-hour appointment windows routinely blown by 4-5 hours.
“Lee Co is so difficult to get an appointment with. You pay monthly for their maintenance plan but when you need to use the service you pre-paid for there is no availability for 6-12 or more weeks.”
Red flag
Pattern of fear-based upselling on costly add-ons noted in multiple negative reviews.
“Lee Co is so difficult to get an appointment with. You pay monthly for their maintenance plan but when you need to use the service you pre-paid for there is no availability for 6-12 or more weeks.”
Kristen Schoonover writes that maintenance-plan members wait 6-12+ weeks for appointments, and 2-hour windows mean nothing — techs arrive 4-5 hours late with little communication.
“Lee Co is so difficult to get an appointment with. You pay monthly for their maintenance plan but when you need to use the service you pre-paid for there is no availability for 6-12 or more weeks.”
Long-time Yelp customer Eric N. (5-year member) describes a 9-day repair saga including a botched install and post-install thermostat power issue requiring multiple 'work-in' visits.
“I started asking for repair work 9 days ago. It took 2 whole days to schedule a reasonable "work in" time that wasn't between 1am and 4am.”
Multiple reviewers say techs use fear of system failures to suggest costly add-ons.
“Lee Co is so difficult to get an appointment with. You pay monthly for their maintenance plan but when you need to use the service you pre-paid for there is no availability for 6-12 or more weeks.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Such a joke - you ask them to wear shoe covers in your home and sure they place them on then walk outside in and out. WHAT IS THE POINT?? They have come repair a leak in my home. Months later from the work they did, another leak. Then they repair that one - cut holes and guess what? Another leak. TERRIBLE company”
“Lee Company tries to sell new HVAC system with scare tactics. Lee Company came to our house to tune up our HVAC for the winter (we were on a service plan...it has since been cancelled). The technician claimed we had a damaged main heat exchange after he inspected our systems. He proceed to explain to my wife (I was not home during this incident) that we were endangering our children lives with this issue and needed …”
“Absolutely appalled at the lack of communication and customer service with Lee Company. I've never dealt with a company that just blatantly refuses to address their failed attempt at a repair and subsequent refund. We've been told repeatedly after calling day after day that the refund will be issued but "only the Franklin manager can issue it." They have promised we will receive a call back later in the day at …”
Positive
“Jonathan and Jacob were outstanding! They were professional, friendly, and maintained a clean and organized work area throughout the entire job. They showed great patience and care, especially with the more challenging aspects of the project. I would highly recommend Lee without hesitation!”
“Highly recommend! I had a great experience with Tyler, the electrician assigned to my issue, from Lee Company. He fixed the outside outlets and the fan in my home and everything is working perfectly now. He was professional, courteous, and clearly takes pride in his work. The job was done efficiently and with great attention to detail. I truly appreciate the quality service and would definitely use him again!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google rating is 4.7 across 1606 reviews but the 100-review analyzed sample is only 58% positive (55 five-star, 35 one-star) — suggests a heavier negative tail than the headline rating implies.
Should you hire Lee Company?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need guaranteed sub-hour response for true emergencies
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Lee Company?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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