Strada Services
Plumber · La Vergne, TN
Our verdict
92 of 100 analyzed reviews rate 5 stars, with 38 mentions of professionalism and tech Scott named repeatedly for thorough heating diagnoses. Workmanship praised on HVAC, but one American Home Shield customer reports a faucet was photographed without being inspected.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
Tech Scott repeatedly named for taking extended time to thoroughly diagnose heating problems and explain the work to homeowners.
2 cited reviews
“Scott took the time to explain everything to me,and also took an extended amount of time thoroughly checking everything to find the problem”
“the technician showed up, identified the issue and rewired our electrical heater quickly”
Cited in 3 of the 100 reviews we analyzed — 1 cited review not excerpted here.
12 reviews mention fast response and same-day or quick scheduling for heating outages.
1 cited review
“the technician showed up, identified the issue and rewired our electrical heater quickly”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
Office staff described as quick and responsive when scheduling, with techs going above and beyond on insurance claims.
1 cited review
“Everyone was quick and responsive in the office for scheduling”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Warranty-dispatched service call concern: faucet inspected by photo only, not physically examined.
“took a photo, and did not physically touch or inspect the faucet at any point”
One American Home Shield warranty customer reports the technician photographed her dripping tub faucet without physically touching or inspecting it.
“took a photo, and did not physically touch or inspect the faucet at any point”
One longtime customer reports the company was unable to properly fix a brand new HVAC system within a year and is now extending warranties in the neighborhood.
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I was referred to this company by American Home Shield due to a 9-year-old malfunctioning water heater and a dripping bathtub faucet. While the technician himself was very polite and professional, the service process raised serious concerns. The technician arrived and first looked at my tub faucet. He commented that it was “the slowest drip” he had ever seen, took a photo, and did not physically touch or inspect the …”
“WOULD RATE A NEGATIVE 0 IF I COULD. AMERICAN HOME SHIELD SENT THESE JANKY PLUMBERS TO MY HOUSE. THE FIRST PLUMBER ADMITTED TO ONLY BEING ON JOB FOR 3 WEEKS, HE MISDIAGNOSED MY WATER HEATER ISSUE ALL TOGETHER! AFTER 2 WEEKS OF GOING BACK AND FORTH, AHS APPROVED THEM TO REPLACE IT. NOW ON PLUMBER NUMBER 2. INSTALLS MY WATER HEATER AND LEAVES THE WATER LINES UNCOVERED. WHICH IS A FIRE HAZARD BY THE WAY! 2 WEEKS LATER, …”
“Scott was fantastic. He explained everything as he did it and my house is cool again. Thank you!!! I am updating my review because two days later my ac quit working again. This time I had to wait a week for someone to come out, he told me a part needed to be replaced, but had to be ordered. Then I get a notification from the property manager that the work order was complete. I had to call and complain to my property …”
Positive
“I want to give five stars, but STRATA, the company itself, as of yet, within one years time, had been unable to properly fix our brand new HVAC system, in our newly built home. The only reason I’m giving four stars is because we were very pleased with the diligent and professional work completed today by their technician, Scott. He was obviously highly knowledgeable and took his time diagnosing the problem. Turns …”
“I don’t write a lot of reviews,but I had to come on here and write one for Scott. This guy is awesome,our heat has been working on and off and we were trying to figure out why. Scott took the time to explain everything to me,and also took an extended amount of time thoroughly checking everything to find the problem. If anything goes wrong in the future I will personally be asking for Scott,if everyone was as nice …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Should you hire Strada Services?
Hire if
- You need clear communication and upfront explanations
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Strada Services?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Strada Servicesisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Nashville · College Grove · Hendersonville