Roto-Rooter Plumbing & Water Cleanup
Plumber · Franklin, TN · Open 24 hours per Google listing
Our verdict
77 of 79 analyzed reviews are 5-star. Tech Bo is named in 5+ reviews including a 7am Saturday call resolved by 9:30am. Negative outliers: one Sunday call charged $565 just to look down a main line, and another billed $581 for 1.5 hours.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 79 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Melissa Collette called at 7am Saturday with a kitchen sink clog; the work was complete before 9:30am same morning.
1 cited review
“It's Saturday, I called around 7am, and the work was complete before 9:30am.”
Noah handled an after-hours call at a rental property and resolved the issue in a timely manner.
Cited in 1 of the 79 reviews we analyzed.
Bo and Dan tag-teamed a job: Bo handled the plumbing while Dan handled water-damage cleanup and gave an estimate on site — broader scope than many competitors.
Cited in 1 of the 79 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Two separate Google reviews call out pricing of $565+ for what reviewers viewed as minor diagnostic work.
“This guy Bo showed up and charged. $565 just to look down the main line, when I could’ve called the city first - what a scam”
1 more cited review
“Should charge by the hour flat rate too expensive Will check other companies next timed 581$ for 1.5 hours too high”
Chris Clark says Bo charged $565 just to look down the main line and recommends calling the city first (free) — flags hourly/inspection markups.
“This guy Bo showed up and charged. $565 just to look down the main line, when I could’ve called the city first - what a scam”
Bob Becker rates 4 stars and notes $581 for 1.5 hours is 'too expensive' and they 'should charge by the hour' — pricing model frustration.
“Should charge by the hour flat rate too expensive Will check other companies next timed 581$ for 1.5 hours too high”
Keep it in proportion: these concerns are cited in 2 of the 79 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Bo did an excellent job quickly figuring out the issue with my tub and helping me understand best practices for the future. Would definitely recommend.”
“Excellent service. Showed up promptly. Very personable and would certainly use them again. Bo was our tech and Dan showed up to clean up the water and give us an estimate for water damage.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Dec 2025.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
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Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: College Grove · Nashville · Fairview · Pegram