Roto-Rooter Plumbing & Water Cleanup
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Based on review analysis
1 concern
Two separate Google reviews call out pricing of $565+ for what reviewers viewed as minor diagnostic work.
Trust Score: 0/100 · Based on 143 reviews
Our Verdict
#8 of 12 in Franklin, TN
No standout specialties
- You can find better-priced options nearby
Hire if: You need fast same-day or after-hours response
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need warranty-grade work on a complex or high-stakes install
How they score across what matters
Based on 79 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 143 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
Chris Clark says Bo charged $565 just to look down the main line and recommends calling the city first (free) — flags hourly/inspection markups.
Bob Becker rates 4 stars and notes $581 for 1.5 hours is 'too expensive' and they 'should charge by the hour' — pricing model frustration.
Two separate Google reviews call out pricing of $565+ for what reviewers viewed as minor diagnostic work.
Quality & Professionalism
Bo and Dan tag-teamed a job: Bo handled the plumbing while Dan handled water-damage cleanup and gave an estimate on site — broader scope than many competitors.
Communication
Chris Clark says Bo charged $565 just to look down the main line and recommends calling the city first (free) — flags hourly/inspection markups.
Pricing
Bob Becker rates 4 stars and notes $581 for 1.5 hours is 'too expensive' and they 'should charge by the hour' — pricing model frustration.
Customer reviews
Reviews from Google, Yelp & more
Bo did an excellent job quickly figuring out the issue with my tub and helping me understand best practices for the future. Would definitely recommend.
Excellent service. Showed up promptly. Very personable and would certainly use them again. Bo was our tech and Dan showed up to clean up the water and give us an estimate for water damage.
Bo was very quick, professional and kind. Wonderful with screaming kids, dog and grand parents all around. Genuinely wonderful person.
This guy Bo showed up and charged. $565 just to look down the main line, when I could’ve called the city first - what a scam, thx for nothing Bo and Roto Rooter. Always call the city first! That’s free
Chris did an exceptional job of analyzing a situation at one of our new construction neighborhoods over the weekend. What we thought was just a clogged toilet turned out to be more involved. He found some gravel in one of the main lines, jetted it and ran a camera through the line. No breakage or cracks were present so the issue was mitigated successfully with minimal downtime. Thanks Chris and Roto Rooter!
I was really impressed with Bo he was very professional very cordial and very friendly he got straight to his work and was finished within 45 minutes thank you for putting my sink faucet in today and also for replacing my garbage disposal last month things don't last forever but friendship does thank you again Bo for everything you're amazing man don't change ever.
I worked with Roto Rooter to clear our sinks/drains. They sent a technician named Chris to our location. He was on time, and he worked until the job was finished. He explained things to me clearly as he did the work. He also was very polite and respectful. I appreciate his help getting this cleaned and in working order, in a timely manner with professionalism!
Had a main drain clog during the recent snow. All other companies were only doing high priority services. Well to me, this was high priority because we could not use any water or go to the bathroom. Root Rooter had a technician to me within an hour. Technician went above and beyond to fix the issue. Thank you guys very much!!!
We had a great experience today with Rotorooter! I called this morning and they were able to see us today. Their communication was excellent, their genial representative was even early, and he was able to diagnose and fix the issue quickly. Would give him a 10/5 - not just efficient but just a great guy.
Bo went above and beyond to identify and explain the problem, provide options and complete the project and in a no-pressure and very thorough, professional, and friendly way. I can't recommend him enough and will call and ask for him for future plumbing and drainage needs.
Our water heater ruptured at 10:00 am and we were able to shut the water off. Roto Rooter had a tech on-site within an hour. It was replaced with a new one that was operational by 3pm. Their tech, William, is a great guy, very professional and personable.
Bill was my guy that helped with my problem. He made sure to go the extra mile to see that I was satisfied with my problem. I would definitely call back should other issues arise and it’s because of his service. Above and beyond. Thanks Bill
Roto Rooter were quick to respond to my online inquiry. Bo, the technician, showed up the next day at the appointed time, identified the problem quickly and cleared our bathtub drain. I recommend the company and Bo as a technician!
Bo took care of my kitchen sink clog quickly, with great customer service and cleaned up the work area better than before he started. It's Saturday, I called around 7am, and the work was complete before 9:30am. Thank you!
Called Roto Rooter as we had a clogged drain pipe that was causing water to leak all over our laundry room. No came out within the projected window and got us back to normal and doing laundry again quickly.
Business details
Service area
Based in Franklin. Serves 8 nearby cities within 20 miles:
Roto-Rooter Plumbing & Water Cleanup