Benjamin Franklin Plumbing of Nashville
Plumber · Nashville, TN · Open 24 hours per Google listing
Our verdict
4.9★ over 3,034 reviews and BBB A+, but 14 of 100 analyzed reviews flag pricing — $427 for a small pipe, $300+ for a faucet swap.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Nashville, TN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast response cited in 25 of 100 reviews; techs showed within an hour for a busted water heater and a Sunday pressure-regulator job
1 cited review
“I discovered ankle-deep water in our basement caused by a busted water heater. They showed within an hour of me calling, figured out the best way to address the problem and offered me a range of well thought-out solutions.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
On-time, well-communicated visits (38 professional, 8 communication mentions); tech texted en route and arrived on schedule
Cited in 2 of the 100 reviews we analyzed.
Same-day toilet/drain fixes within 24 hours of calling
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Charged $99 to remove a blanket from a tankless heater under guarantee — reviewer calls it a scam
Cited in 1 of the 100 reviews we analyzed.
Red flag
$300+ quoted for a simple bathroom faucet replacement that another plumber did for $100
Cited in 1 of the 100 reviews we analyzed.
Pricing complaints in 14 of 100 reviews plus a club-membership upsell; $427 to replace a short plastic pipe
“I had no clue a short length of plastic pipe under my dishwasher would cost me $427.00 to replace. It was outrageously EXPENSIVE for a very simple job with supplies probably costing under $15. Also the upsell of the 'club' membership was very annoying.”
Cited in 2 of the 100 reviews we analyzed.
Misdiagnosis on a clogged tub — failed to clear it, then pushed a costly slab repair when the real cause was steel wool in the pipe
Cited in 1 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 4 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Our tankless water heater under guarantee. I’m cover heater in my blanket. After my water comes out warm not hot. Technician come to my house, take off blanket and water start coming hot. They charge for it $99 It’s ridiculous. Be careful. Looks like scam. We finished build another house and I want buy another heater from this company. Now of course I’m not buying anything from this company”
“These guys wanted over $300 for a simple bathroom faucet replacement for up/downstairs ! Got old fashion plumber for ! 100.00!”
“I recently had a minor plumbing issue (leaking 'nipple' shut off valve under a sink...$20 tops for the part) which I could have fixed myself. However, I did not have the proper wrench to remove the 'nipple'. With that in mind, I figured I'd call a plumber. My usual plumber was unavailable due to the fact it was Labor Day. I decided to call Benjamin Franklin Plumbing. The guy that answered the phone was polite, …”
Positive
“Jessy and Jeremy are truly outstanding plumbers who exceeded every expectation. They arrived on time, were professional and friendly, and immediately made me feel confident in their expertise. They carefully explained the issue, diagnosed it thoroughly, and fixed it flawlessly without cutting corners. Their attention to detail and commitment to quality really stood out. They worked efficiently while still taking the …”
“We have used this company for years. They have not let us down. Our most recent work had a minor issue that kept the solution from working and they showed up pronto and made the simple fix and bingo. Awesome. They are really, really great.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Benjamin Franklin Plumbing of Nashville?
Hire if
- You need fast same-day or after-hours response
- You need clear communication and upfront explanations
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Benjamin Franklin Plumbing of Nashville?
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Nearby: College Grove · Fairview · Pegram · Nashville