Don Wood Plumbing Co. Inc.
Plumber · Franklin, TN
Our verdict
45 of 70 analyzed reviews are 5-star but 20 are 1-star. A Yelp customer documents $20,000 in new-build plumbing with persistent leaks, hot-water failures, toilets that won't flush. A separate caller was told 'we aren't taking new clients' for a single toilet R&R.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 70 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
What reviewers praise
William responded within an hour on a Saturday morning to a kitchen flooded by a clogged-pipe laundry backup, per Jackie Hughes.
1 cited review
“Huge thanks to William for showing up within the hour. He diagnosed the clogged pipes immediately, explained the repair clearly, fixed the pipes quickly”
Robert Graves' Google review describes a same-day 75-gallon water heater replacement quoted at $1,300 (vs Lee Co's $6,000) with the install completed in about 4 hours.
Cited in 1 of the 70 reviews we analyzed.
Hoyt and team repaired a tankless water heater that 'wasn't their mess' and made it right, per Susan Bennett-Solomon.
Cited in 1 of the 70 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
29% of analyzed reviews are 1-star (20 of 70) — significant negative volume relative to peers.
“Don Wood did every bit of plumbing in our new build 6,200sq ft home built in February 2019. They were paid well and above $20,000 for this work. Since move in, we have had nothing but issues with their workmanship and quality.”
2 more cited reviews
“he drilled DIRECTLY through our pipe that our washer uses. So our laundry room and room adjacent flooded as a result of our washer draining during a cycle.”
“The rudest people I have ever spoken with, had an after hours emergency and was told it would have been nice to know sooner and it would be a week before they could come.”
Red flag
Documented workmanship failure: tech drilled through an active washer drain line, causing immediate flooding.
“he drilled DIRECTLY through our pipe that our washer uses. So our laundry room and room adjacent flooded as a result of our washer draining during a cycle.”
Red flag
Reports of refusing service to new callers and rudeness on an after-hours emergency.
“The rudest people I have ever spoken with, had an after hours emergency and was told it would have been nice to know sooner and it would be a week before they could come.”
Cited in 2 of the 70 reviews we analyzed.
Yelp customer Sarah M. paid $20,000+ for new-build plumbing on a 6,200 sqft home and lists ongoing failures: no hot water, running toilets, unstable toilets, broken garbage disposal, leaky faucets, low water pressure.
“Don Wood did every bit of plumbing in our new build 6,200sq ft home built in February 2019. They were paid well and above $20,000 for this work. Since move in, we have had nothing but issues with their workmanship and quality.”
Drew Smyser says a tech drilled a drain pipe directly through his washer drain line, flooding the laundry room and an adjacent room during the first wash.
“he drilled DIRECTLY through our pipe that our washer uses. So our laundry room and room adjacent flooded as a result of our washer draining during a cycle.”
Brenda England's after-hours emergency call was met with rudeness and a one-week wait estimate.
“The rudest people I have ever spoken with, had an after hours emergency and was told it would have been nice to know sooner and it would be a week before they could come.”
Keep it in proportion: these concerns are cited in 4 of the 70 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“WARNING -don't use Don Wood!!! Got several estimates from plumbers including Don Wood. The job was costly so we put it off for a year and then called Don Wood again (since we had all but decided to use them) . They came and inspected our property (1acre) a second time and increased the price . Totally understand since time had passed that materials / labor increases. When we finally had Don Wood to come out to do …”
“Was getting new floors done. I needed a plumber to com to remove the toilet and come back to replace it when the flooring was done. I called Don Wood since they are ALL over WKRN in the morning wanting our business and I've heard about them around town. I called and the gal that answered said that they could do it. Asked if they've worked on my house before. Uh, no. It's a new home and *knock on wood* I …”
“too painful to re-tell; had he made 1 effort to connect with me to understand the situation, all would have been worked out. A very stubborn man who preferred to be right than to make things right Reply to their post to me: I spent months offering to submit my proofs of what i was left with after this employee was “finished”. I requested several docs from DWP in exchange. The only thing i got was an adjusted bill …”
Positive
“Saturday morning, after starting a load of laundry, my kitchen was covered in water because of a major clog. Don Wood Plumbing was contacted. Huge thanks to William for showing up within the hour. He diagnosed the clogged pipes immediately, explained the repair clearly, fixed the pipes quickly, was very professional, and saved my weekend. It's hard to find a reliable plumber who responds so fast on a weekend. After …”
“We had a great experience with Roger from Don Wood! We had a time sensitive job that involved chiseling into concrete and fixing the lines and he did a great job. Right when the job was done I noticed another line leaking on my crawl space, and even though it was late, Roger got to work and fixed that issue as well. Great service and I’d recommend them for sure!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Google headline rating is 4.1, but the analyzed sample is 69% positive vs 31% negative — mixed reputation that the star rating partially reflects.
Should you hire Don Wood Plumbing Co. Inc.?
Hire if
- You need transparent, predictable pricing with no surprise fees
- You need a plumber who actually shows up when scheduled
Think twice if
- You want detailed upfront explanations
- You need airtight scheduling and guaranteed arrival times
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You need this for a complex or high-stakes install
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Don Wood Plumbing Co. Inc.?
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Find plumbers near you
Don Wood Plumbing Co. Inc.isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: College Grove · Fairview · Pegram · Nashville