The Scottish Plumber
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
4.8★ across 1,345 reviews with 94% positive sentiment; fast_response cited 13 times, sewer work dominates (15 mentions), but BBB F-rating with 7 complaints in the past 3 years contradicts the Google halo.
Why we're cautious
- BBB F-rating (non-accredited) with 7 total complaints all filed within the past 3 years is a significant contradiction to the 4.8★ Google score; no reviewer in this dataset mentions billing or dispute issues, but the complaint pattern is recent and concentrated.
- BBB F-rating with 7 complaints filed in the past 3 years contradicts the overwhelmingly positive Google reviews — underlying issues may not surface in typical review pools.
To be fair
- Same-day scheduling and quick diagnosis cited in 7 of 83 analyzed reviews (themeCounts.fast_response=13); multiple reviewers mention arrival within the appointment window. (cited in 3 of 83 reviews)
- No-upsell pricing noted explicitly: one reviewer compared 5 sewer quotes and called this company the most honest; another noted no expensive add-ons. (cited in 2 of 83 reviews)
- Weekend and emergency availability confirmed: crew dispatched on a Saturday for a burst slab-pipe job including cleanup, per 1 of 83 analyzed reviews. (cited in 1 of 83 reviews)
“Jack Simonson was great! Had 5 different companies for quotes in my sewer line. He was the most honest and transparent of the plumbers. He gave me a estimate onsite and did not try to upsell me like the others. Scottish Plumber made sure the hydro jet and …”
“The sewer was only partially cleaned, which was a limitation of our clean out size and placement, however the toilet was improperly reinstalled and is leaking from the bottom”
We read 83 of 1,345 reviews · newest from Feb 2026