Suburban Plumbing Sewer Line and Drain Cleaning Experts
Plumber · Cicero, IL · Open 24 hours per Google listing
Our verdict
Handles complex sewer emergencies with specialized equipment (hydrojetting, vacuum trucks) and responds quickly, but one 2017 Yelp review raised concerns about pricing and parts quality.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 106 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Handles major sewage backups and complex drain issues that competitors can't solve, including locating hard-to-find main lines and performing multi-hour hydrojetting operations
Cited in 3 of the 106 reviews we analyzed.
Responds quickly to emergency calls with same-day or next-morning availability, including late/after-hours service
1 cited review
“stayed out late to ensure basement would not flood”
Cited in 4 of the 106 reviews we analyzed — 3 cited reviews not excerpted here.
Consistently communicates work in progress and explains options without overselling—13+ reviewers explicitly mention transparent explanations and honest assessments
1 cited review
“They took the time to explain things and walked through process.”
Cited in 6 of the 106 reviews we analyzed — 5 cited reviews not excerpted here.
Pricing consistently described as 'reasonable,' 'fair,' or 'attractive' in 10+ reviews, with willingness to finance projects and work within customer budgets
1 cited review
“Great work for a reasonable price. Did a lot of work all in one day.”
Cited in 6 of the 106 reviews we analyzed — 5 cited reviews not excerpted here.
Completes complex multi-day jobs thoroughly and goes beyond scope (cleaning, sanitizing, re-hanging fixtures, explaining long-term options)
1 cited review
“Great work for a reasonable price. Did a lot of work all in one day.”
Cited in 3 of the 106 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One 2017 Yelp review claims 'outrageous charges' and 'poor quality service' with 'old used parts,' contradicting 27 positive reviews but too isolated and dated to confirm systemic issue
Cited in 1 of the 106 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 106 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Got their name from Home Advisor. But their charges are outrageous. Poor quality of service. Used parts looks old. Will not recommend to anyone and will never use their services.”
“Made an appointment for them to come between 10-12. At 11:30 I called to see where they were. Said the plumber was stuck at another job and they would call when he was free. At 1:45 had not heard a peep from them. When I called she said, ..oh yea, he is still at the job. We will call when he is free.' I guess they think we can all sit around and wait for hours? I would not put this is the great serves category.”
“I do not recommend Chicago Plumbing Experts. I just bought a house with my fiancé and there was a horrible smell coming from the basement. The inspector advised us as to what the issue could be and we asked Chicago Plumbing Experts to provide a quote to fix the issue. Will diagnosed the issue as being a busted P trap. He provided a quote for $3,879 to break up the concrete around the P trap, install a new P trap, …”
Positive
“Mike was prompt, professional, and very helpful during a stressful situation. We had a ruptured service line that required emergency attention, and he made himself available quickly. He also took the time to meet with the city alongside us, which we truly appreciated. His communication was clear and he demonstrated strong knowledge of the process and requirements. I would confidently recommend Mike to anyone looking …”
“Mike, Maro, and Alex are AMAZING!!I can't praise these guys enough! Great customer service ad great work for a reasonable price. New catch basin, new sump pump, fixed existing wall whole and re-hung outside post to the way it should have been originally! As a bonus, they empty a big waste can of my stuff! These guys did a lot of work all in one day. Thank you guys!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Jan 2026.
Across platforms
Google 4.9/5 (346 reviews) versus Yelp 3.0/5 (12 reviews) shows stark divergence. Yelp's lower rating driven by one 1-star complaint about pricing and parts quality (2017), while Google reviews are uniformly positive and recent. BBB A+ with zero complaints in past 3 years supports Google trend, not Yelp outlier.
Should you hire Suburban Plumbing Sewer Line and Drain Cleaning Experts?
Best for
- Water heater install/repair
- Drain and sewer work
- Emergency and burst pipe repair
- Bathroom and kitchen remodel plumbing
Hire if
- You need fast same-day or after-hours response
- You need a plumber who actually shows up when scheduled
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Suburban Plumbing Sewer Line and Drain Cleaning Experts?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Suburban Plumbing Sewer Line and Drain Cleaning Expertsisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Orland Park · Homer Glen · Evanston