Trojan Plumbing Company, Inc.
Plumber · Cicero, IL · Open 24 hours per Google listing
Our verdict
Consistently excellent workmanship and communication with strong emergency response times, but occasional follow-up failures and job-site cleanup issues on larger projects.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Orland Park, IL · compare all →
Our opinion, based on the 90 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast emergency response: Multiple reviews cite same-day or next-day arrival for urgent issues including water heater leaks and burst situations.
Cited in 3 of the 90 reviews we analyzed.
High-quality workmanship: 11 reviews specifically praise professional execution, thorough work, and attention to detail across various job types.
Cited in 7 of the 90 reviews we analyzed.
Fair pricing compared to competitors: 3 reviews mention Trojan's quotes being competitive or significantly lower than other estimates.
1 cited review
“Reasonably priced, courteous, on time”
Cited in 3 of the 90 reviews we analyzed — 2 cited reviews not excerpted here.
Excellent customer communication: 8 reviews highlight thorough explanations, answering questions, and keeping customers informed throughout work.
Cited in 7 of the 90 reviews we analyzed.
Strong repeat-customer loyalty: 4 reviews from long-term customers (decade+) or repeat users praising consistency.
Cited in 4 of the 90 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Communication breakdown on larger jobs: One review alleges zero reimbursement when Trojan cut electrical line without calling before digging, placing financial burden on customer.
Cited in 1 of the 90 reviews we analyzed.
Red flag
Two 1-star reviews with vague or unresolved complaints: One says 'these people suck' with no detail; another detailed dissatisfaction after initially positive. Pattern suggests potential liability on complex/major jobs.
Cited in 2 of the 90 reviews we analyzed.
Job-site cleanup and restoration issues on larger projects: One detailed review (V9cxka3dBB0eiNec0yr7) reports basement floor left in poor condition and exterior drain blocked with debris causing basement flooding after rain.
Cited in 1 of the 90 reviews we analyzed.
Post-appointment follow-up failure: One customer reported Trojan scheduled work, showed up, promised a quote, then never responded to multiple follow-up attempts.
Cited in 1 of the 90 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 90 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Better plumbing companies out there that actually respond and follow through. Check out my reviews, I found an amazing plumbing company that actually follow through and does amazing honest work. I reached out to Trojan Plumbing Inc, scheduled a day for them to come out and check out the leaking issues I was having in my home. They showed up, promised a quote and never heard back from them again. I even reached out …”
“these people suck no bettter words for it”
“I originally gave them a 5 star review, but still living in the mess they left has been a nightmare. We had a big job that required ripping up our basement floor and digging up our backyard. They left our basement floor looking absolutely ridiculous. I understand that they are not contractors BUT for the price we paid, it would have been nice to have a floor that didn't look like a toddler did. The first rain we …”
Positive
“Hats off to Dan and Conner. I had an incredible experience with them. They did a great job installing a new kitchen faucet and tubular under the kitchen sink. In addition, they replaced the toilet tank flapper and handle for me. Both Dan and Conner were informative, thorough and professional. They made sure everything was installed correctly before they left my house. I will definitely do business with Trojan …”
“The guys came out quickly. They answered all my questions and gave me options with pricing for each. They worked quickly, and cleaned up well after themselves. Trojan will be my plumbing company for anything moving forward.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Should you hire Trojan Plumbing Company, Inc.?
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You need detailed walkthroughs and written estimates before work starts
- You need guaranteed sub-hour response for true emergencies
Advice derived from the review analysis above — how we decide.
Own Trojan Plumbing Company, Inc.?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Orland Park · Homer Glen · Hammond