The 15 24/7 plumbers serving Medina

These 15 plumbers list 24/7 hours on their Google profiles — a claim they publish, not something we tested. We read 1,007 of their reviews for what actually happens after hours: where reviewers describe a real 2 a.m. call, that evidence is quoted below; where no review mentions after-hours response either way, the card says that too. Rankings are not for sale.

Updated Jul 11, 202620-mile radius of downtown MedinaHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 1,007 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Before you call anyone: shut off your main water valve. Then start at the top — every card is one tap to call. Not urgent? See all ranked plumbers in Medina →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

Jennings Heating, Cooling, Plumbing & Electric

Top pick24/7 per Google listing

4.9 (4,291 Google reviews) 15.7 mi from downtown Medina

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

85 of 88 analyzed reviews are 5-star (consistency 0.91); a Saturday hot-water-tank call drew a tech within an hour, and pricing came in under estimate in 2 cited reviews.

Rating mix — of the 15 reviews we analyzed4,291 total on Google

5★13

4★0

3★0

2★0

1★2

What reviewers keep saying

Answers the phone and dispatches fast, including a Saturday water-heater emergency with a tech on site within an hour (cited in 2 of 88 reviews)
Came in under the customer's expected bill on a boiler replacement, with no high-pressure upsell (cited in 2 of 88 reviews)
Techs walk customers through cost and the work step by step (communication and workmanship themes) (cited in 2 of 88 reviews)

What reviewers complain about

Most cited plumbing-specific work centers on water heaters; broader plumbing services (drain, sewer) are thinly represented in evidence (2 of 88 reviews)

What reviewers praise

“We called Jennings because we tried to replace some porch lights and found a major electrical mess due to the previous homeowners. Josh came out to assess the situation and gave us an accurate price to re-install one of the electrical boxes, both of our new …”

Lauren McIntyre · ★★★★★ · Google · Feb 2026

The most critical take we found

“A friendly reminder to get multiple quotes. One of our underground power lines from the street failed and we got an estimate from Jennings. The quote sent us into a panic. We talked to multiple smaller local contractors after this that gave us much more …”

nikki winkel · ★ · Google · Apr 2026

We read 88 of 4,291 reviews · newest from Feb 2026 · BBB A+ accredited

(330) 614-7783

Full report →Website ↗

Roto-Rooter Plumbing & Water Cleanup

Top pick24/7 per Google listing

4.9 (2,161 Google reviews)5.0 on Yelp (1) 18.2 mi from downtown Medina

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

22 of 23 analyzed reviews are 5-star; same-day dispatch cited 3 times and named techs repeatedly praised for explaining the issue before fixing it.

Rating mix — of the 15 reviews we analyzed2,161 total on Google

5★14

4★0

3★0

2★0

1★1

What reviewers keep saying

Same-day service confirmed in multiple reviews (3 same-day mentions), including drainage fixed within 3 hours of calling (cited in 3 of 23 reviews)
Techs consistently explain the problem and next steps before working (workmanship theme in 9 reviews) (cited in 3 of 23 reviews)
Fast faucet and toilet repairs cited, including a leaking faucet replaced in under an hour (cited in 2 of 23 reviews)

What reviewers complain about

One Yelp reviewer flagged the price as 'a little high', though they felt it was disclosed up front and worth it (1 of 23 reviews)

What reviewers praise

“They were awesome! Zachary came out same day and did a great job of explaining the issue and his recommendations, as well as letting us know about future work we will need based on what he saw. Zach is a sweetie, give this man a raise!”

Kelsey Meyer · ★★★★★ · Google · Mar 2026

The most critical take we found

“no good service”

Ma Myo · ★ · Google · May 2026

We read 23 of 2,161 reviews · newest from Mar 2026 · BBB A+ accredited

(330) 572-2303

Full report →Website ↗

Roto-Rooter

Top pick24/7 per Google listing

4.9 (256 Google reviews) 0.4 mi from downtown Medina

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9★ / 256 reviews, BBB A+ accredited; 78 of 82 analyzed at 5-star; Joseph credited with staying late to resolve a recurring clog another plumber had failed to fix; workmanship=19 in 82 analyzed reviews.

Rating mix — of the 15 reviews we analyzed256 total on Google

5★13

4★0

3★1

2★0

1★1

What reviewers keep saying

Resolved recurring kitchen sink clog that previous plumbers failed to fix; stayed late with colleague until problem fully solved (themeCounts.workmanship=19). (cited in 2 of 82 reviews)
Sunday and weekend availability confirmed (3 weekend_or_emergency mentions); same-day dispatch cited in 5 reviews. (cited in 2 of 82 reviews)

What reviewers complain about

Pricing cited as way overpriced in 2 reviews; P-trap reassembly described as a struggle for basic task; work quality not matching price paid. (2 of 82 reviews)

What reviewers praise

“Joseph was knowledge able and kind. Got the work done in a quick and efficient manner. Made us aware of next steps and got us back up and running!”

Brit Carrabine · ★★★★★ · Google · Feb 2026

The most critical take we found

“I’ll try to keep this short. They worked on my neighbor’s drainage. When leaving they tore big ruts in my yard and damaged landscape blocks (have pictures). Started contacting them in March. Customer service has been horrible. Only person to respond is gone. …”

Andy Van Wagnen · ★ · Google · May 2025

We read 82 of 256 reviews · newest from Feb 2026 · BBB A+ accredited

(330) 551-3777

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing

4.9 (436 Google reviews)5.0 on Yelp (1) 19.5 mi from downtown Medina

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

Consistently fast, professional technicians who show up on time and fix problems right—but availability on nights/weekends is inconsistent despite advertised 24/7 service.

Rating mix — of the 15 reviews we analyzed436 total on Google

5★14

4★0

3★0

2★0

1★1

Why we're cautious

Weekend/evening availability inconsistent with advertised 24/7: One reviewer called Saturday evening after seeing availability advertised, was told to wait, received no follow-up callback, and was informed the company does not work Sundays unless it's an emergency (1 of 23 reviews)
Pricing runs high but is disclosed upfront: 1 reviewer noted the cost was 'a little high' but accepted it knowing the quote in advance; another reviewer mentions 'reasonable quote' after comparison to competitors (2 of 23 reviews)

To be fair

Rapid response and efficient problem-solving: 7 reviewers specifically mention fast, quick, or expeditious service across multiple job types (cited in 7 of 23 reviews)
High-quality workmanship with attention to detail: 5 reviewers praise thoroughness, professionalism, and problem-solving ability (including cases where competitors failed) (cited in 5 of 23 reviews)
On-time arrival and punctuality: 5 reviewers confirm technicians arrived on time or early, with flexible scheduling accommodations (cited in 5 of 23 reviews)

What reviewers praise

“We called Sunday evening because we had a drain backed up and pretty much could not use the sink, dishwasher, disposer. A.J. Karder was there within a few hours. Was very congenial and did not interrupt very much what we doing. He was very neat. The price …”

John A. · ★★★★★ · Yelp · Jul 2020

The most critical take we found

“Called on Saturday evening given that the company advertised that they were available. Talked to someone at a call center and was told a technician would call. A technician did call me later and advised that he was at a job and may be able to get to me later, …”

Josh T · ★ · Google · Apr 2026

We read 23 of 436 reviews · newest from Jul 2020 · BBB A+ accredited

(234) 260-5755

Full report →Website ↗

Buddy’s Plumbing Excellence

Caveats apply24/7 per Google listing

5.0 (430 Google reviews)2.3 on Yelp (4) 11.5 mi from downtown Medina

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

5.0 Google / A+ BBB across 430 reviews, but 3 of 28 analyzed reviews flag pricing abuse — one water heater job billed 4-5x market rate, another alleges incomplete pipe work after sign-off with no correction.

Rating mix — of the 15 reviews we analyzed430 total on Google

5★10

4★1

3★0

2★1

1★3

Why we're cautious

Water heater overcharge: Yelp reviewer confirmed after the fact they paid 4-5x market rate while time-pressured — described as 'totally unethical.' (1 of 28 reviews)
Estimator returned with 3 bundled quotes after 30 min in truck — none matching the single broken valve repair explicitly requested; highest quote was $1,200. (1 of 28 reviews)
Scope misrepresentation: customer signed off on full under-sink pipe replacement, only a couple pieces were swapped, company refused to correct it. (1 of 28 reviews)

To be fair

Fast scheduling and same-day dispatch: named techs David and Erik cited in 3 of 28 reviews for quick turnaround and within-the-hour repairs. (cited in 3 of 28 reviews)
Workmanship theme appears in 3 of 28 reviews — in-slab drain pipe replacement completed with thorough cleanup cited specifically. (cited in 2 of 28 reviews)

What reviewers praise

“Excellent service; professional. New air conditioner installed and earlier this summer, a water heater was also installed. Great service team including the front office. Highly recommend this company!”

Carrie W. · ★★★★★ · Yelp · Sep 2024

The most critical take we found

“I called a plumber from wilsons out to my house because the hot water had a very restricted flow from t kitchen sink. An estimator came and told me the problem was the shutodff valve was broken and stuck shut. He suggested I replace both. I declined and …”

Joe N. · ★ · Yelp · Aug 2025

We read 28 of 430 reviews · newest from Sep 2024 · BBB A+ accredited

(330) 208-9276

Full report →Website ↗

Plumbing 911

Caveats apply24/7 per Google listing

4.9 (3,514 Google reviews)4.0 on Yelp (21) 16.2 mi from downtown Medina

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

100 reviews analyzed, 3,514 total Google reviews, BBB A+ accredited: workmanship theme in 15 reviews, professional in 48; 3 unprofessional flags and tiered pricing complaints (quoted $633 for a sink stopper) temper an otherwise strong workmanship story.

Rating mix — of the 15 reviews we analyzed3,514 total on Google

5★8

4★0

3★1

2★1

1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

unprofessional theme in 3 reviews — one 1-star review (uxEqqArmWELGeDvk2KOc) cites very rude staff and personnel across the board. (1 of 100 reviews)
Tiered quote structure for minor repairs: $633 top-tier quote for a sink stopper vs $70 actual market cost — 3 escalating price options framed as choices but described as pressure tactics (review 41LF0twQIO128kWhuMkL). (1 of 100 reviews)
slow_response in 3 reviews; 1 Yelp reviewer reports a 4-hour call-back delay and then being told to call back again — dispatch coordination gap for service follow-through (review sfxRbpUlGctB6eHfgqJV context). (1 of 100 reviews)

To be fair

Workmanship theme in 15 reviews — technicians scope entire lines proactively, give customer options on repairs, provide credit when first repair attempt fails before charging for replacement (review nGGxo1DTlR4k3xqM226W). (cited in 3 of 100 reviews)
Flat-rate pricing model with no show-up fee for estimates — technician provided estimate at no charge, gave partial credit toward replacement when repair didn't hold (review nGGxo1DTlR4k3xqM226W). (cited in 2 of 100 reviews)
Holiday and weekend availability confirmed — dispatched on a holiday weekend, system restored within one hour by technician Tim (review WtC0z5pUSy9MkF7AuekX). (cited in 2 of 100 reviews)

What reviewers praise

“I had a slow leak of my hot water heater and called for an estimate to repair. Shane came to the house (no fee just to show up for an estimate) and provided a thorough estimate. He scheduled the repair. Unfortunately, the repair did not work so I had to have …”

Nicole Osborne · ★★★★★ · Google · Jan 2026

The most critical take we found

“I've had them out twice to my house. The first time was to replace a shut off valve, which was done. The guy got the electric line too hot and blew a breaker and scorched the joist. After he left when the toilet was flushed it blew the line off in the tank ( …”

Pat V. · ★ · Yelp · Sep 2025

We read 100 of 3,514 reviews · newest from Jan 2026 · BBB A+ accredited

(330) 952-0538

Full report →Website ↗

Roto-Rooter Plumbing, Drain, Septic, & Water Restoration Service

Caveats apply24/7 per Google listing

4.8 (1,935 Google reviews) 4.0 mi from downtown Medina

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Excellent emergency response and workmanship with experienced technicians, but expect significantly higher quotes than competitors and occasional service lapses.

Rating mix — of the 15 reviews we analyzed1,935 total on Google

5★11

4★0

3★1

2★1

1★2

Why we're cautious

No-show and poor follow-up: One reviewer waited for a scheduled appointment, technician didn't arrive, dispatcher promised an ETA that never came, and manager's callback never happened after 4+ days. (1 of 84 reviews)
Significantly higher pricing than competitors: One reviewer received a ~$1,000 quote for parts worth ~$60 plus $500 leak test, while another company charged only $150 total and $50 for the leak test. (1 of 84 reviews)
Inconsistent service professionalism: One reviewer experienced a technician who was distracted, taking personal phone calls and leaving the door open repeatedly during service. (1 of 84 reviews)

To be fair

Fast emergency response: Multiple reviewers report same-day or quick arrival, including a 5am burst pipe handled within 3 hours and Sunday service within 1 hour. (cited in 3 of 84 reviews)
Consistently professional workmanship: 15+ reviews praise technician efficiency, thoroughness, and clean work, with specific names (John, Anthony, Derek, Joe) mentioned positively multiple times. (cited in 5 of 84 reviews)
Clear communication on pricing before work: At least 3 reviewers explicitly mention upfront quotes and transparency, reducing surprise bills. (cited in 3 of 84 reviews)

What reviewers praise

“Thank you to the team deployed to repair a main water leak in my home, they were awesome in communicating the problem and had it diagnosed and repaired quickly. they were very knowledgeable and caring through the process. would highly recommend them. …”

Michelle Bridenthal · ★★★★★ · Google · Mar 2026

The most critical take we found

“I needed a gas valve, about 3 inches of line, a line cap, a T, and a union replaced to get our heat turned back on. I explained that money was tight, but I was still quoted nearly $1,000 for about $60 worth of parts, plus almost $500 for a leak test just to …”

Ato kad · ★★ · Google · Dec 2025

We read 84 of 1,935 reviews · newest from Mar 2026

(330) 722-9944

Full report →Website ↗

Sal's Heating & Cooling, Plumbing & Sewer

Caveats apply24/7 per Google listing

4.7 (4,902 Google reviews)3.1 on Yelp (100) 12.8 mi from downtown Medina

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Sal's Heating & Cooling scores 4.7 across 4,902 reviews but 27% negative sentiment across 100 sampled; pricing complaints dominate (plumber-cost in 41 of 100 reviews, expensive theme=6, surprise_fees=1) alongside 6 slow_response and 6 unprofessional flags.

Rating mix — of the 15 reviews we analyzed4,902 total on Google

5★4

4★0

3★2

2★3

1★6

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Alleged technician dishonesty: 1 Yelp review documents tech showing fabricated photo to upsell refrigerant — 'sals techs are trained to lie or they hire scammers' (1 of 100 reviews)
Warranty dispute left customer 'unsafe and in a cold house': contradictory diagnoses between two techs on same warranty job, then billed $1,300 + $100 service fee (1 of 100 reviews)
Pricing frequently cited as highest estimate — 'plumber-cost' appears in 41 of 100 reviews; 1 review documents $2,500 estimate as highest of multiple quotes with upcharges for unneeded items (2 of 100 reviews)

To be fair

Same-day or next-day scheduling confirmed in 6 of 100 reviews; fast_response theme appears in 11 of 100 reviews (cited in 3 of 100 reviews)
Multi-trade capability (water heater, drain, sewer, faucet, toilet, gas line) with consistent 5-star workmanship cited across 8 water-heater and 6 faucet/toilet mentions (cited in 3 of 100 reviews)

What reviewers praise

“Furnace stopped working mid morning and they were able to schedule a technician to come out same day (hector was SO great!!), he was able to troubleshoot our issue quickly and efficiently. I was very pleased with the expertise and swiftness of response & …”

Jessica Alban · ★★★★★ · Google · Mar 2026

The most critical take we found

“It's important I share how my experience with Sal's has left us unsafe and in a cold house. We had a boiler installed by Sal's two years ago. We had maintenance performed and everything should have been fine. Three weeks later we had issues with one zone …”

David C. · ★ · Yelp · Dec 2025

We read 100 of 4,902 reviews · newest from Mar 2026 · BBB A+ accredited

(440) 628-4206

Full report →Website ↗

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing

4.9 (1,578 Google reviews)2.7 on Yelp (7) 19.1 mi from downtown Medina

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Roto-Rooter Parma (4.9★, 1,578 reviews, BBB A+) — 70 of 79 sampled reviews are 5-star with themeCounts.professional=37, but 3 separate reviewers flag surprise fees and a $1,000 repair that failed within a week with next-day-only callbacks.

Rating mix — of the 15 reviews we analyzed1,578 total on Google

5★9

4★0

3★0

2★0

1★6

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

1-star review: $467 charged for a simple bathroom vanity clog that took minutes; reviewer alleges misleading 'prize drawing' framing was used to justify the fee — work not guaranteed for renters. (1 of 79 reviews)
1-star review: $1,000 repair failed within 1 week; when the issue recurred, next available callback was the following day — not acceptable for an emergency plumber. (1 of 79 reviews)
1-star review: $1,390 wall cut for a toilet repair that didn't resolve the issue; follow-up quote was $15,000 for excavation with no construction remediation offered. (1 of 79 reviews)

To be fair

After-hours dispatch confirmed — answered a human phone call after hours for a main drain clog, and arrived in a timely manner; price beat competitors by hundreds of dollars per 1 reviewer. (cited in 1 of 79 reviews)
Technicians explain scope clearly before and during work — Doug, Trayvon, and Bill each cited individually for detailed explanations and clean workspaces; professional flagged in 37 of 79 reviews. (cited in 3 of 79 reviews)
Combination specialized camera+snake team deployed for complex blockages — backflow preventer complication resolved with specialty equipment on same visit. (cited in 1 of 79 reviews)

What reviewers praise

“I absolutely loved the plumber who came out and snaked our tub. I cant remember his name but, He was so kind and generous. When your going through a stressful life situation its always nice, Just to have someone to talk it out with. Not only did he fix my tub …”

C Beeowens · ★★★★★ · Google · Mar 2026

The most critical take we found

“Had them out last week to fix issue paid 1000 and not a week later it's doing same thing now they don't have anyone until tomorrow”

Ahmad Ahmad · ★ · Google · Dec 2025

We read 79 of 1,578 reviews · newest from Mar 2026 · BBB A+ accredited

(440) 869-3628

Full report →Website ↗

H. Jack's Plumbing and Heating

Caveats apply24/7 per Google listing

4.8 (795 Google reviews)2.0 on Yelp (48) 19.9 mi from downtown Medina

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8 stars on 795 Google reviews; 76 of 100 analyzed are 5-star but 19 are 1-star — pricing complaints dominate negatives (6 expensive mentions, 1 surprise_fees) including $800 for two toilet valves and $617 for a warrantied part.

Rating mix — of the 15 reviews we analyzed795 total on Google

5★5

4★0

3★0

2★1

1★9

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Quote-scope mismatch: $685 drywall-cut-and-replace quote did not include repairing the drywall — disclaimer buried in contract fine print (2-star Yelp review) (1 of 100 reviews)
Scheduling no-record incident: call booked Friday, no record found Monday; receptionist described as rude during follow-up with no heat in house over full weekend with young children (1 of 100 reviews)
Pricing flagged as excessive in multiple Yelp reviews — $800 for two toilet valves (30 min labor, non-emergency), $617 for a warrantied part, $495 for drain snake then upsell to jackhammer foundation (3 of 100 reviews)

To be fair

Workmanship cited in 20 of 100 reviews — soil stack replacement, water line additions for appliance installs, and gas leak discovery praised for thoroughness (cited in 3 of 100 reviews)
Technicians stay until job is complete — Richard waited with customer until gas company arrived to finish their portion of repair (cited in 1 of 100 reviews)

What reviewers praise

“We used H. Jack's for a recent water heater replacement. Michael and Richard did an incredible job. They were thoughtful, knowledgeable, and quick. They answered all of our questions and explained everything that we needed to know. These guys were top notch …”

Whit Arnold · ★★★★★ · Google · Mar 2026

The most critical take we found

“I have use H Jack's Plumbing twice. They have made a mistake on the job, twice. First, I had to have a new garbage disposal installed. The installation was fine, both workers were very polite and the job was quick. However, the next day my dishwasher was not …”

Ashley H. · ★ · Yelp · Dec 2019

We read 100 of 795 reviews · newest from Mar 2026

(216) 691-9935

Full report →Website ↗

Plumbing 911

Caveats apply24/7 per Google listing

4.9 (468 Google reviews) 7.9 mi from downtown Medina

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

4.9★ across 468 reviews; 4 of 5 analyzed are 5-star; tech Arya praised for step-by-step toilet repair explanation and water line transparency — 1 one-star review cites $326 charged for pipe thawing with no actual thaw machine used.

Rating mix — of the 5 reviews we analyzed468 total on Google

5★4

4★0

3★0

2★0

1★1

Small sample — we've analyzed only 5 of 468 reviews so far. Treat this as a first read.

Why we're cautious

$326 charged for pipe thawing — reviewer states no thaw machine was used, only holes drilled and customer's own space heater placed. Technician 'hates to leave defeated' but left without thawing the pipe. (1 of 5 reviews)
Scheduling: 1-star reviewer reports frozen pipe service appointment description differed from work performed — technician appeared to rely solely on customer's space heater instead of thaw equipment. (1 of 5 reviews)

To be fair

Arya explained every step of wax ring replacement, left toilet like new, cleaned up with each repair step — themeCounts.professional=4. (cited in 1 of 5 reviews)
Tim Kowalski quoted price before work began, delivered quickly and at that price — no upsell attempts noted, in contrast to prior negative experience with other companies. (cited in 1 of 5 reviews)

What reviewers praise

“Arya was amazing! He explained every step of replacing the wax ring my toilet needed. Extremely friendly. Actually the friendliest repair man I’ve ever encountered. I’d give him a 10 ⭐️ review if I had that option. My toilet is like new! He cleaned up …”

Jan Ford · ★★★★★ · Google · Mar 2026

The most critical take we found

“Have some partially frozen PEX pipe and gave plumbing 911 a call, they sent rob out. As he was nice and respectful. I was charged 326 for pipe thawing service and all I received was tiny holes in my dry wall and an explanation of a space heater by the pipe …”

Adam Williams · ★ · Google · Jan 2026

We read 5 of 468 reviews · newest from Mar 2026

(330) 331-9388

Full report →Website ↗

Heart of Ohio HVAC, Plumbing and Electric

Caveats apply24/7 per Google listing

4.7 (295 Google reviews) 16.0 mi from downtown Medina

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

4.7★ across 295 Google reviews; 4 of 5 sampled reviews are 5-star, but 1 review flags a bait-and-switch: a $75 quoted clean-and-check became $175 after a system switch, plus post-service upsell pressure.

Rating mix — of the 5 reviews we analyzed295 total on Google

5★4

4★0

3★0

2★0

1★1

Small sample — we've analyzed only 5 of 295 reviews so far. Treat this as a first read.

Why we're cautious

Quote-to-actual price gap of $100 (133% increase) blamed on internal system change — reviewer lost years of loyalty to predecessor company Huge over this incident. (1 of 5 reviews)
Price jumped from quoted $75 to $175 for same service after a 'system switch' — customer found out only at time of service, not beforehand. (1 of 5 reviews)
Post-service upsell pitch to spouse (maintenance packages + full furnace replacement) and tech altered thermostat setting that wasn't noticed for 4 days. (1 of 5 reviews)

To be fair

Hot water tank and toilet repair completed with detailed walkthrough — tech Robert and Elijah cited by name, price described as 'awesomely great' for combined water heater + toilet work. (cited in 1 of 5 reviews)
Technician thoroughness praised: showed parts being cleaned during scheduled maintenance, called ahead with ETA, and arrived within service window. (cited in 1 of 5 reviews)

What reviewers praise

“Today I had a great visit from Scott, a technician representing Haven, formerly Heart of Ohio. The occasion was an annual cleaning and tune up of my furnace (which they installed just a few years ago). It’s always a relief to hear that every thing looks good. …”

Carol Porter · ★★★★★ · Google · Mar 2026

The most critical take we found

“Heart of Ohio had recently bought out Huge but has now been bought out by Haven Services according to our technician who arrived an hour early while no one was home. Regardless as of 2/5/26 their “system switched” so the $75 clean and check we were quoted on …”

Jesse DeSoto · ★ · Google · Feb 2026

We read 5 of 295 reviews · newest from Mar 2026

(440) 973-9301

Full report →Website ↗

Plumbing 911

Caveats apply24/7 per Google listing

4.8 (267 Google reviews)3.0 on Yelp (33) 3.2 mi from downtown Medina

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8★ Google / BBB A+ across 267 reviews (100 analyzed); fast_response in 19 of 100, professional in 48 of 100, but expensive flagged in 4 reviews including a $1,600 sump pump job and a $700 quote for a simple fix negotiated down to $450.

Rating mix — of the 15 reviews we analyzed267 total on Google

5★8

4★1

3★0

2★1

1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

expensive flagged in 4 of 100 analyzed reviews: sump pump job billed at $1,600 for what reviewer says should have been 2 hours max (took 6.5 hours); pressure regulator job billed 45 min at 2-3 hour rate per reviews OWByYcxCvappHEhcSDAO and QHBkriTVm8x6qqWpvGSZ. (3 of 100 reviews)
Sunday emergency no-show: rescheduled twice, then no-showed, with reviewer claiming company was never going to come per Yelp review VS2MDYXIYiRbRpYD3lpe. (1 of 100 reviews)
Pricing inconsistency across technicians: reviewer quoted $700 for a 'really simple issue,' negotiated to $450 — still unhappy. Same reviewer reported a no-show the previous day per review 801tcsS0GD2MP5KLOg54. (3 of 100 reviews)

To be fair

fast_response cited in 19 of 100 analyzed reviews; same-day service mentioned in 13 of 100 — including a Sunday basement backup with tree root issue resolved and water heater replaced same day per review H68ffOzvzdJMurvl5Y0i. (cited in 3 of 100 reviews)
Text notifications with technician photo and bio sent before arrival; invoice transparency noted in 2 of 12 evidence quotes per reviews 3eZCeKfSeMwn7yJqRDeE and 8jfyW3plbm8PxCAp66Ui. (cited in 2 of 100 reviews)
Long-term customer loyalty with repeated use over 9 years across multiple job types including bathroom remodel and tankless water heater per review 89QxnJluvfiBwwMM3N8S. (cited in 2 of 100 reviews)

What reviewers praise

“Connor came out and he was great!! I got stuck in traffic trying to make my way home to meet him and he was so kind and understanding. Friendly, prompt and gave me a few options on what I could do to resolve my issue. He was very respectful of my home and …”

Venessa VanAlmen · ★★★★★ · Google · Apr 2025

The most critical take we found

“My elderly mother called about sump pump not working Dennis swartzentrger got there at 11:00 messed with a broken backup pump battery for 3 hours ,it was obvious pump quit working needed replaced finally left to get pump and replaced about 5:30 then charged …”

Ken O. · ★ · Yelp · Dec 2019

We read 100 of 267 reviews · newest from Apr 2025 · BBB A+ accredited

(330) 952-1900

Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore

Blind & Sons

We'd call someone else first24/7 per Google listing

4.7 (5,513 Google reviews)1.7 on Yelp (100) 15.4 mi from downtown Medina

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

Excellent individual technicians and workmanship on Google, but chronic no-shows, cancellations, overbooking, and pricing disputes make them unreliable for time-sensitive emergencies.

Rating mix — of the 15 reviews we analyzed5,513 total on Google

5★4

4★0

3★0

2★2

1★9

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Extreme rating discrepancy: Google 4.7/5 (5513 reviews) vs Yelp 1.7/5 (100 reviews). Google reviews skew heavily toward HVAC/furnace work; Yelp complaints cluster on plumbing, electrical, no-shows, and overcharging. Suggests selective Google presence or review manipulation.
Pattern of aggressive upselling and misdiagnosis. Multiple reviews report technician claiming expensive repairs needed (furnace replacement, breaker box replacement, T&P valve replacement) that second opinions proved unnecessary—one reviewer questioned if company deliberately over-recommends to boost sales. (2 of 185 reviews)
Phone system makes scheduling nearly impossible. One reviewer spent 30+ minutes on hold with no callback option; another reports automated system places customers on 'perpetual hold' with no live agent available. (2 of 185 reviews)

To be fair

Skilled technicians who diagnose problems quickly and explain work clearly. 5 reviewers praise specific technicians (Kevin D, Chris Harper, Garret Stoner, Mark, Karl, Jared) for professionalism, knowledge, and personable service. (cited in 5 of 185 reviews)
Quality workmanship when job is completed. Reviewers note efficient installation, attention to detail, clean workspace, and thorough explanations of new equipment. (cited in 3 of 185 reviews)
BBB accreditation with A+ rating and zero complaints in past 3 years indicates formal accountability and resolution process.

What reviewers praise

“I had a great experience with my HVAC technician. He was extremely professional, friendly, and easy to talk to from the moment he arrived. He quickly serviced my furnace and clearly explained what was going on in a way that made sense. What really stood out …”

Nicholas Stavrakis · ★★★★★ · Google · Mar 2026

The most critical take we found

“Good luck getting anyone to answer the phone. Multiple phone numbers listed on the web site/ placed on hold for over 30 minutes with no response and no easy method to cancel or change an appt. Try sending text messages!!!!”

Presley S. · ★ · Yelp · Dec 2023

We read 185 of 5,513 reviews · newest from Mar 2026 · BBB A+ accredited

(330) 235-1453

Full report →Website ↗

Heart of Ohio HVAC, Plumbing and Electric

We'd call someone else first24/7 per Google listing

4.8 (701 Google reviews) 5.7 mi from downtown Medina

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8 stars, 701 reviews — solid emergency dispatch (next-morning during a <20F freeze) but 2 of 5 sampled reviews cite follow-up collapse: a humidifier left mis-wired for a year and no callback after a boiler estimate.

Rating mix — of the 5 reviews we analyzed701 total on Google

5★3

4★0

3★1

2★0

1★1

Small sample — we've analyzed only 5 of 701 reviews so far. Treat this as a first read.

Why we're cautious

One reviewer estimates $1,000+ overcharge on $8,900 HVAC install — installed equipment rendered non-functional with no fix provided across a full year (1 of 5 reviews)
Office callback failure in 2 of 5 sampled reviews — one customer called twice about a boiler estimate and was never reached back; switched to a competitor (1 of 5 reviews)
Humidifier left wired wrong after HVAC install — months of calls with no resolution; customer self-fixed after a 7-minute call to Aprilaire (1 of 5 reviews)

To be fair

Next-morning dispatch during a <20F cold snap — tech Scott stayed until furnace was confirmed working before leaving (cited in 1 of 5 reviews)
Gas line replacement praised for price and seamless quote-to-finish handoff; tech Dan named specifically (cited in 1 of 5 reviews)

What reviewers praise

“Heart of Ohio was quick to respond and had a plumber sent to my place first thing the morning after contacting them. Brandon came out and did a great job fixing the issues I had, while being friendly, knowledgeable, and polite. I highly recommend Heart of …”

Andrew Ripple · ★★★★★ · Google · Feb 2026

The most critical take we found

“Moved into a new home. We wanted to have our furnace serviced and ensure it was being maintained properly. The tech that came out was very nice and helpful. Stated we needed some work done on our boiler estimating around $1500. Told him I would like to speak …”

Cassaundra Sucku · ★ · Google · Feb 2026

We read 5 of 701 reviews · newest from Feb 2026

(440) 973-9490

Full report →Website ↗

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Medina we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 1,007 reviews across 15 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

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