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P9

Plumbing 911

Strongsville, OH
4.9(468 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

Claims 24/7

Self-reported — not confirmed by reviews

PRICING

Mid-Range

Based on review analysis

RED FLAGS

1 concern

$326 charged for pipe thawing — reviewer states no thaw machine was used, only holes drilled and customer's own space heater placed. Technician 'hates to leave defeated' but left without thawing the pipe.

Trust Score: 0/100 · Based on 468 reviews

Solid pickSolid pick
4.9Google

Our Verdict

Hire with Conditions

#4 of 9 in Strongsville, OH

Hire if: You need clear communication and upfront explanations

Hire if: You need high-quality work that holds up over time

Caution if: You need guaranteed sub-hour response for true emergencies

Caution if: You need rock-bottom prices with zero flexibility on the quote

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 468 Reviews Tell Us

Emergency Response

Tim Kowalski quoted price before work began, delivered quickly and at that price — no upsell attempts noted, in contrast to prior negative experience with other companies.

What To Watch Out For

Scheduling: 1-star reviewer reports frozen pipe service appointment description differed from work performed — technician appeared to rely solely on customer's space heater instead of thaw equipment.

$326 charged for pipe thawing — reviewer states no thaw machine was used, only holes drilled and customer's own space heater placed. Technician 'hates to leave defeated' but left without thawing the pipe.

Quality & Professionalism

Arya explained every step of wax ring replacement, left toilet like new, cleaned up with each repair step — themeCounts.professional=4.

Communication

Arya explained every step of wax ring replacement, left toilet like new, cleaned up with each repair step — themeCounts.professional=4.

Pricing

Tim Kowalski quoted price before work began, delivered quickly and at that price — no upsell attempts noted, in contrast to prior negative experience with other companies.

Fast ResponderClean & ProfessionalGood Communicator

Customer reviews

Reviews from Google, Yelp & more

J
Jan Ford

Arya was amazing! He explained every step of replacing the wax ring my toilet needed. Extremely friendly. Actually the friendliest repair man I’ve ever encountered. I’d give him a 10 ⭐️ review if I had that option. My toilet is like new! He cleaned up everything with each step of the repair. I will definitely be calling and requesting his assistance again. Your receptionist was the best! She helped in every way getting me scheduled and even when I needed to reschedule. You have a great team! Thank you for providing me with optimal level service. Jan~

A
Akame 4 Ever

Tim Kowalski was extremely professional and knowledgeable, I've tried many plumber companies who always seemed to try to get a extra buck out of me but this place was different, he told me the price before any work was done and got it done in a professional, quick and cheap manner , I will be going to plumbing 911 for any issues i have in the future !

D
Dave Nye

We were having problems with our main water line and shutoff valve so we needed a plumber. We saw some magnets attached to the new phone book they delivered that had Plumbing 911 on it so we checked it out and liked what we read so we gave them a try. Setup an appointment. Employee came out and let us know the problems, options and prices. I forget the name of the first guy to come out and give us an estimate. He was very nice and friendly. So we went with Plumbing 911 to do the job. The Plumber, Arya Manouchehri, showed up on the time we setup. He was very professional and friendly. He did the job we needed with out any problems. We were more than satisfied with the job he did. If all the employees from Plumbing 911 are like Arya we will be repeat customers. Thanks again Plumbing 911.

A
Adam Williams

Have some partially frozen PEX pipe and gave plumbing 911 a call, they sent rob out. As he was nice and respectful. I was charged 326 for pipe thawing service and all I received was tiny holes in my dry wall and an explanation of a space heater by the pipe facing the wall. No machine was used to thaw my pipes nor did he attempt to even try to thaw them unless it was with my own space heater. He stated “ he hates the leave defeated”. As a plumber you would think you’d try everything especially when the customer tells you to do what you need to do to get the pipe thawed. When making the appointment they sured me that it’ll be resolved and was not.

V
Vera Keer

It was easy to get an appointment scheduled. The plumber communicated with me well and made sure he understood my situation and needs. Then he made sure I understood what he was going to do and what would be the final cost so I could approve it. The work was done well and in good time. The cost was reasonable. We have used Plumbing 911 several times and have always been happy with the results.

Business details

Phone
(330) 331-9388
Address
3785 Williams Dr, Brunswick, OH 44212, USA
Hours
Open 24 hours

Service area

Based in Strongsville. Serves 17 nearby cities within 20 miles:

Last updated June 25, 2026 · Data from Google Reviews
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Plumbing 911

4.9$$
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