Plumbing 911
Plumber · Strongsville, OH · Open 24 hours per Google listing
Our verdict
4.9★ across 468 reviews; 4 of 5 analyzed are 5-star; tech Arya praised for step-by-step toilet repair explanation and water line transparency — 1 one-star review cites $326 charged for pipe thawing with no actual thaw machine used.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Arya explained every step of wax ring replacement, left toilet like new, cleaned up with each repair step — themeCounts.professional=4.
1 cited review
“Arya was amazing! He explained every step of replacing the wax ring my toilet needed. Extremely friendly. Actually the friendliest repair man I've ever encountered. My toilet is like new! He cleaned up everything with each step of the repair.”
Tim Kowalski quoted price before work began, delivered quickly and at that price — no upsell attempts noted, in contrast to prior negative experience with other companies.
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
$326 charged for pipe thawing — reviewer states no thaw machine was used, only holes drilled and customer's own space heater placed. Technician 'hates to leave defeated' but left without thawing the pipe.
“I was charged 326 for pipe thawing service and all I received was tiny holes in my dry wall and an explanation of a space heater by the pipe facing the wall. No machine was used to thaw my pipes nor did he attempt to even try to thaw them unless it was with my own space heater.”
Scheduling: 1-star reviewer reports frozen pipe service appointment description differed from work performed — technician appeared to rely solely on customer's space heater instead of thaw equipment.
“I was charged 326 for pipe thawing service and all I received was tiny holes in my dry wall and an explanation of a space heater by the pipe facing the wall. No machine was used to thaw my pipes nor did he attempt to even try to thaw them unless it was with my own space heater.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Have some partially frozen PEX pipe and gave plumbing 911 a call, they sent rob out. As he was nice and respectful. I was charged 326 for pipe thawing service and all I received was tiny holes in my dry wall and an explanation of a space heater by the pipe facing the wall. No machine was used to thaw my pipes nor did he attempt to even try to thaw them unless it was with my own space heater. He stated “ he hates the …”
Positive
“Tim Kowalski was extremely professional and knowledgeable, I've tried many plumber companies who always seemed to try to get a extra buck out of me but this place was different, he told me the price before any work was done and got it done in a professional, quick and cheap manner , I will be going to plumbing 911 for any issues i have in the future !”
“We were having problems with our main water line and shutoff valve so we needed a plumber. We saw some magnets attached to the new phone book they delivered that had Plumbing 911 on it so we checked it out and liked what we read so we gave them a try. Setup an appointment. Employee came out and let us know the problems, options and prices. I forget the name of the first guy to come out and give us an estimate. He …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 468 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Plumbing 911?
Hire if
- You need clear communication and upfront explanations
- You need high-quality work that holds up over time
Think twice if
- You need guaranteed sub-hour response for true emergencies
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Plumbing 911?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Plumbing 911isn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Strongsville · Medina · Litchfield · Seville