Sal's Heating & Cooling, Plumbing & Sewer
Plumber · Parma, OH · Open 24 hours per Google listing
Our verdict
Sal's Heating & Cooling scores 4.7 across 4,902 reviews but 27% negative sentiment across 100 sampled; pricing complaints dominate (plumber-cost in 41 of 100 reviews, expensive theme=6, surprise_fees=1) alongside 6 slow_response and 6 unprofessional flags.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Cleveland, OH · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day or next-day scheduling confirmed in 6 of 100 reviews; fast_response theme appears in 11 of 100 reviews
Cited in 3 of the 100 reviews we analyzed.
Multi-trade capability (water heater, drain, sewer, faucet, toilet, gas line) with consistent 5-star workmanship cited across 8 water-heater and 6 faucet/toilet mentions
1 cited review
“I've been using Sal's for all of my plumbing and HVAC needs for a few years now. They've done outstanding work each time. New tankless water heater (best thing we ever bought), Tub faucet installation, Toilet drain jetting... The techs are always courteous and helpful. They know what they're talking about.”
Cited in 3 of the 100 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Alleged technician dishonesty: 1 Yelp review documents tech showing fabricated photo to upsell refrigerant — 'sals techs are trained to lie or they hire scammers'
Cited in 1 of the 100 reviews we analyzed.
Red flag
Warranty dispute left customer 'unsafe and in a cold house': contradictory diagnoses between two techs on same warranty job, then billed $1,300 + $100 service fee
“It's important I share how my experience with Sal's has left us unsafe and in a cold house. We had a boiler installed by Sal's two years ago... The first tech diagnosed it as a faulty valve under warranty. Second technician the next day said it is not covered under warranty. I had to pay $100 service charge and $1300 for repair.”
Pricing frequently cited as highest estimate — 'plumber-cost' appears in 41 of 100 reviews; 1 review documents $2,500 estimate as highest of multiple quotes with upcharges for unneeded items
“The salesman was nice, very polite. He promised he had emailed me an estimate for the replacement of my hot water heater, but it was really just a short message... There was not a single number related to the $2500 estimate he showed me on his tablet. Theirs was the highest estimate of many.”
1 more cited review
“I've been using Sal's for all of my plumbing and HVAC needs for a few years now. They've done outstanding work each time. New tankless water heater (best thing we ever bought), Tub faucet installation, Toilet drain jetting... The techs are always courteous and helpful. They know what they're talking about.”
Technician quality inconsistency: 6 unprofessional flags across 100 reviews; one tech refused mask request and charged extra to complete basic diagnostic step
“It's important I share how my experience with Sal's has left us unsafe and in a cold house. We had a boiler installed by Sal's two years ago... The first tech diagnosed it as a faulty valve under warranty. Second technician the next day said it is not covered under warranty. I had to pay $100 service charge and $1300 for repair.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Sal came into my home to give an estimate for low water pressure and conducted unauthorized work using materials that were not up to code. This unauthorized work resulted in extensive water damage to my home; to the estimated amount of $10,000. When I attempted to remediate this issue with the company they would not give me their insurance information to even start a claim. Instead, they have drug the conversation …”
“First I want to say that I have not had a problem in the past specifically with Sals Heating and Cooling services. As for the Plumbing side of the business, I had two Gerber Vipers toilets installed recently and the toilets themselves are good, but the customer service / installation was not! My husband and I recently moved into an older home that needed toilet replacements. Since we've had good experiences with …”
“Short warning: Be vary careful about their Groupon. We got an estimate from them for hot water replacement for about $1700, which was fair, then saw they had a Groupon for just under $1,000. We bought the Groupon. They said that once they've quoted a price, they wouldn't honor the Groupon, just their quoted price. Ok, I guess, my mistake. (They said we needed to "read the fine print" on the Groupon.) They also …”
Positive
“Furnace stopped working mid morning and they were able to schedule a technician to come out same day (hector was SO great!!), he was able to troubleshoot our issue quickly and efficiently. I was very pleased with the expertise and swiftness of response & action and although we needed a new furnace, I felt all of my questions were answered, discounts were applied where applicable, and it was a fair deal. Very …”
“Today is Tuesday. Last Wednesday woke up in the wee hours to no heat. Long story short, called during regular hours, tech came out, fixed the problem. He asked some questions that I answered honestly. My furnace was on borrowed time as was my water heater (that I knew). He gave me a quote for both to which I agreed. Today, lead tech calls me at 8:30 AM, arrives at 9:15. We go through everything. Not sure when the …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Google 4.7★ vs. Yelp showing negative reviews alleging technician fraud and warranty disputes — Yelp 1-star complaints include dishonesty allegations not visible in Google aggregate.
Should you hire Sal's Heating & Cooling, Plumbing & Sewer?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Sal's Heating & Cooling, Plumbing & Sewer?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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