Blind & Sons
Plumber · Wadsworth, OH · Open 24 hours per Google listing
Our verdict
Excellent individual technicians and workmanship on Google, but chronic no-shows, cancellations, overbooking, and pricing disputes make them unreliable for time-sensitive emergencies.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #10 of 15 plumbers we've reviewed in Stow, OH · compare all →
Our opinion, based on the 185 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Skilled technicians who diagnose problems quickly and explain work clearly. 5 reviewers praise specific technicians (Kevin D, Chris Harper, Garret Stoner, Mark, Karl, Jared) for professionalism, knowledge, and personable service.
1 cited review
“Kevin D came in and got right to the issue, very personable and friendly”
Cited in 5 of the 185 reviews we analyzed — 4 cited reviews not excerpted here.
Quality workmanship when job is completed. Reviewers note efficient installation, attention to detail, clean workspace, and thorough explanations of new equipment.
Cited in 3 of the 185 reviews we analyzed.
BBB accreditation with A+ rating and zero complaints in past 3 years indicates formal accountability and resolution process.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Extreme rating discrepancy: Google 4.7/5 (5513 reviews) vs Yelp 1.7/5 (100 reviews). Google reviews skew heavily toward HVAC/furnace work; Yelp complaints cluster on plumbing, electrical, no-shows, and overcharging. Suggests selective Google presence or review manipulation.
Red flag
Pattern of aggressive upselling and misdiagnosis. Multiple reviews report technician claiming expensive repairs needed (furnace replacement, breaker box replacement, T&P valve replacement) that second opinions proved unnecessary—one reviewer questioned if company deliberately over-recommends to boost sales.
Cited in 2 of the 185 reviews we analyzed.
Red flag
Phone system makes scheduling nearly impossible. One reviewer spent 30+ minutes on hold with no callback option; another reports automated system places customers on 'perpetual hold' with no live agent available.
Cited in 2 of the 185 reviews we analyzed.
Red flag
Refusal to honor stated 100% satisfaction guarantee. Multiple reviewers cite advertised money-back guarantee but report company refused refunds or denied conversations occurred when not documented by technician.
Cited in 2 of the 185 reviews we analyzed.
Red flag
Repeated product failures shortly after installation. One reviewer reports heat pump installation with wrong unit, compressor failed in 1 week, replacement failed within a week, technician called out 15 times since Feb 2019 with no resolution.
Cited in 1 of the 185 reviews we analyzed.
Red flag
Management dismisses customer concerns. Reviewer reports project manager (Jim Jones) claimed customer was 'ridiculous' and 'getting under his skin' when customer complained about $7,500 installation with poor workmanship; company later banned from city permits.
Cited in 1 of the 185 reviews we analyzed.
Red flag
Unprofessional conduct on customer property. One detailed review alleges young, inexperienced crews smoking on property, acting disrespectful, engaging in horseplay in customer's home, and rushing to leave by 5pm regardless of job completion.
Cited in 1 of the 185 reviews we analyzed.
Chronic no-shows and last-minute cancellations. At least 8 reviews report missed appointments, cancellations days before scheduled service, or failure to reschedule with notification.
Cited in 8 of the 185 reviews we analyzed.
Pricing significantly exceeds estimates and parts costs. Multiple reviewers report final bills 2-4x higher than initial quotes, parts marked up 10-20x wholesale cost, and undisclosed service fees ($90 diagnostic fee, $120 service call fee).
Cited in 5 of the 185 reviews we analyzed.
Poor quality control and sloppy installation work. 6 reviewers report broken drywall, loose/missing components, uneven AC units on rubber mats instead of cement pads, air ducts not connected, scratch-and-dent units installed as new, and water damage from technician negligence.
Cited in 6 of the 185 reviews we analyzed.
Unreliable for follow-up repairs and warranty claims. Multiple reviews report technicians leaving jobs incomplete, failing to document work (so company denies it happened), and refusing to address defective installations under claimed 100% guarantee.
Cited in 4 of the 185 reviews we analyzed.
Unsafe practices and failure to complete work to code. Technician left circuit breaker panel uncovered and unsecured, failed to detect gas leaks that gas company found, condensation drain installed against code, and company is banned from permitting in at least one city.
Cited in 4 of the 185 reviews we analyzed.
Keep it in proportion: these concerns are cited in 21 of the 185 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Good luck getting anyone to answer the phone. Multiple phone numbers listed on the web site/ placed on hold for over 30 minutes with no response and no easy method to cancel or change an appt. Try sending text messages!!!!”
“Several of my AC Receptacles quit working and the Tecnician found the problem and did a good job fixing it, he had opened my circuit breaker pane and forgot to put it back on, which is very dangerous. He said he left the fasteners in the circuit box, but they were not there so I purchased new ones and replaced the panel myself, they said no one couold come back for 4 more days, I stayed home all day on Decembere …”
“On 12/10/2012 I had a tech out to perform routine maintenance on my furnace. He told my father, who was at the house at the time, that my furnace was cracked and needed to be repaired for about $800, but that he would seriously recommend replacing the furnace. He also said that my T&P valve on my hot water heater was defective and my breaker box needed to be replaced. I was concerned about his recommendations, …”
Positive
“I had a great experience with my HVAC technician. He was extremely professional, friendly, and easy to talk to from the moment he arrived. He quickly serviced my furnace and clearly explained what was going on in a way that made sense. What really stood out was how efficient and knowledgeable he was — he got everything taken care of promptly without cutting corners. It’s obvious he knows his trade well and takes …”
“Mr. Waugh was very competent because he knew right away what was wrong with the electronic air cleaner. He ordered a new one and installed it very successfully in a couple of hours. The difficulty was in removing the 16-year-old previous mounting box because the new components did not fit in the old box. The mounting screws were far inside the mounting box and extremely difficult to reach. We thank him for his …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Extreme gap: Google 4.7/5 vs Yelp 1.7/5. Google reviews predominantly praise individual technicians and workmanship quality; Yelp reviews cluster around operational failures (no-shows, cancellations), pricing disputes, overbooking, unsafe installations, and denied warranties. The company's response to negative Yelp reviews (when it occurs) is not documented, but BBB's A+ rating with zero complaints in 3 years suggests recent improvement in complaint resolution or possible exclusion of unresolved cases from public record.
Should you hire Blind & Sons?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own Blind & Sons?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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