Plumbing 911

Connor came out and he was great!! I got stuck in traffic trying to make my way home to meet him and he was so kind and understanding. Friendly, prompt and gave me a few options on what I could do to resolve my issue. He was very respectful of my home and cleaned up after! My first experience with 911 was awesome!! Will recommend to anyone with plumbing needs.

Connor was on time, a gentleman, got right to the job. Did it quickly. Happy it wasn't more serious than it was. He checked it 3 times to be assured the challenge was taken care of. Connor was in and out and handled the job quickly and efficiently. I would definitely contact 911 plumbing again if needed. Also the receptionist on phone in scheduling was quite efficient, patient and accommodating. Got 5 Stars from me.

Our experience with plumbing 911 was a good experience. They were out very quickly and I received details about our service person that would be coming prior to him calling me to let me know he was on his way. Zach was our plumber that arrived, he was very kind and polite. He took care of our issues in no time. I would definitely use then again. I high recommend them! I would definitely ask for Zach again! Thank you, Karen

My elderly mother called about sump pump not working Dennis swartzentrger got there at 11:00 messed with a broken backup pump battery for 3 hours ,it was obvious pump quit working needed replaced finally left to get pump and replaced about 5:30 then charged outrageous amount to do this what should have been two hour job at max took 6 1/2 hours and 1600.00 dollars later,so know won't ever be calling plumbing911 again

While the repair was done efficiently and the Plumber was very courteous, their charge was outrageously high. When I received the quote for a new water pressure regulator as well as overflow tank for the hot water heater he stated it was a 2-3 hour job so I was too taken back by the $580 estimate for everything including parts - I thought it was somewhat on the high range but not worth shopping for other quotes. He was done in 45 minutes! My attempt to contact them about the charges went unanswered. Stay away from these guys!! Wish I read some of these other reviews before I contacted them. Oh well - lesson learned.

Plumbing 911 was the perfect choice for my plumbing needs! We had two separate clogs in our plumbing and a pipe that needed replaced. I called Plumbing 911 and they were able to get me scheduled asap! I love the fact they are open 24/7. The day of my appointment my technician was running slightly behind due to his morning appointment. Plumbing 911 was courteous enough to call me and inform me of the situation, they even offered to reschedule if I preferred. It was nice to be informed and not just sit and wonder when they were going to show up. My technician, Rob, called not too long after to let me know he was on his way. When Rob arrived he was very polite, respectful, and knowledgeable. He walked me through every step and made sure I was well informed. I had also recently purchased the home and was fortunate enough to have a home warranty. Rob was gracious enough to work with the home warranty company to ensure I would be reimbursed for the work that was done. The price was extremely fair and the work was done promptly and professionally. I was even given a 30 day warranty and Rob assured me if I had any further problems to just give him a call and he'd come right back out. Being a new home owner and having plumbing issues so soon can be very scary but Plumbing 911 put our mind at ease and took great care of us. I would highly recommend Plumbing 911 and I know I will be using them for any future plumbing needs. Make sure you check out the coupon section on their website as well for further savings on their already great prices. Thank you Plumbing 911 and a special thanks to Rob for taking such great care of us, it's truly appreciated!

If you have a need for a plumber, look no further; Plumbing911 will EXCEED YOU EXPECTATIONS. I needed a water heater replaced and I reached out to Plumbing911. I was greeted by a very pleasant and professional employee (Melanie). Melanie took my information, provided a quote for the job, and scheduled a call for 4 hours later that day. They called several hours later asking if they could come EARLY! Who has ever had that happen with a contractor? The plumber (Shane) called ahead to give his estimated arrival time. Shane was very courteous, professional, and took precautions to keep the house clean. He assessed the job and did a comprehensive job explaining what needed to be done and how long it would take. Shane's work and attention to detail was exceptional on our repair. The quality of his work showed great professionalism and pride in what he does. He represents his company and the trade very well. At the conclusion of his work, Shane was very diligent ensuring that the house was left as clean as it was when he arrived. A comment on price: many people will shop on price and price alone. And then they right reviews about what a poor experience they had. I selected Plumbing911 because of their very competitive price AND availability to perform the work on the day that I called. There was no "emergency" fees, no fuss, just a company that is incredibly customer-oriented. The whole experience, from beginning to end was exceptional!

I called about noon to schedule a water heater repair. Karen told me tech would be out between 1 and 3 that same day and it would be $89.00 for them to come out. Just after 3:00 Karen calls back to tell me the tech is running late and would be there within the hour. Frustrating but understandable. That isn't all though. Before hanging up Karen asks some basic questions: Brand of water heater? Gas/electric? Age of water heater? By the time it is all said and done, they are quoting me a ("ballpark") price on a new heater at $1,200.00! And this was before they even looked at mine!? Seems to me that they could have asked those basic questions BEFORE hours were wasted waiting on a late tech! Then to rub salt in the wound i was quoted over a thousand "ballpark" dollars without even looking at mine? And about the $89.00 to come out and look at my heater? That would have been discounted from the bill if they had done the work. But if they didn't do any repairs/replacement i still owed the $89.00. Yet their web page clearly states "free estimates" & "no trip/travel charge" I think this is right up there with some of the most shady business practices! Buyer beware!!!!!!

I would give a zero if I could. I have never received such unprofessional and overpriced service in all my life. First, they never showed for the original appointment day. Didn't tell me until 5 minutes before the window was over that they weren't going to come out and rescheduled me for tomorrow. The next day, they called me 5 minutes after my window to tell me that they were 40 minutes away. I had a really simple issue that I knew wouldn't take more than 40 minutes to fix. They quoted me $700!!! I told them no. He negotiated down to $450 which I still wasn't happy about. It should have been less than $300. Then he didn't even have the parts to do it! Your telling me you don't have 3ft of copper piping and a valve in your van and trailer??? So he has to leave and get the 2 parts he needed. Comes back and like I said, it only took him maybe 20 minutes to do the job. I will NEVER CALL THESE PEOPLE AGAIN. I DON'T CARE IF MY HOUSE IS FLOODING. NEVER AGAIN. On top of all that, I had asked for any sort of an idea of what the price was going to be over the phone. They refused to give me one. Then when I got my quote, he refused to give me an itemized bill!

I had a drain that had given me trouble about 8 months prior that ended up w/me having to rent a rooter machine and routing out a long, horizontal pipe about 35 feet long. It had taken hours to do,and now, this time around it was late in the day, I was beat from a day of classes, and other errands, and I didn't want to have to deal w/renting a machine, returning it, etc. So I chose Plumbing 911 off of Yelp reviews. The woman who took my call was very polite and personable, and had me scheduled for an appointment a few hrs later in the evening, as well as gave me price structures. Rob came right on time, and even though I could tell he had had a very long day, he was polite, knowledgeable, and reaffirmed what the cost would probably be, barring anything unforeseen. He made quick work if it all and was in and out in under an hour, with the cost being even a bit less than I though it'd be. And even gave me some further tips to help keep the drain open. Professional outfit all around, wouldn't hesitate to use again or recommend to friends and family.

I contacted Plumbing 911 because I had a pretty severe blockage under the foundation of my house. They were prompt, which was appreciated, but after they cleared the main problem they poured some of the sewage that spewed out of the main stack back into our toilet in the basement. This caused an absolute disaster and ruined the entire basement bathroom. They also had to remove the toilet and I was charged for that, to make matters worse they used my shop vac for clean up, which I can no longer use. Update: The owner ended up contacting me and explained that they dispose of excess sewage this way, I wasn't aware that this is protocol. They ended up apologizing and refunding me the toilet removal and reset to make up for my shop vac being scrapped and explained generally their staff is properly equipped. I appreciate that they followed up and tried to rectify the situation, hence why I decided to update my review and my rating.

Too be honest I would give 4 maybe even 5 stars if the cost of cleaning my drain wasn't 2.5 times what other companies charge. I always try and give everyone a fair chance so that is why I am giving two stars. They were an hour behind schedule but in this day an age I expect no less because in these types of businesses it is hard to keep a schedule because you are forecasting times on previous jobs. I won't hold the company at fault for that. The technician was courteous, professional and promptly did his job which is appreciated. The scheduler was also professional. I will take some of the blame for not requesting a quote but I needed something to happen in a decent time frame while someone could be home. I wouldn't think anyone would price gouge like this but lesson learned. Bottom line is they provide a good overpriced service. Unfortunately I will use someone else next time.

I have hired plumbing 911 many times over the past 9 years for jobs as easy as removing a clog, to as complex as a bathroom remodel, and a tankless water heater. Their customer service is first rate - they get you in quickly, have a large and friendly staff, do the job the first time, and are competitively priced. They are not the cheapest, but they are the best value as they guarantee their work, and are not a fly by night operation. They are a small family business that has grown because they are excellent at what they do and treat people fairly. The last two plumbers that worked on our house were Chuck and Shane. They are both excellent people who I trust to have in my home, and are super diligent and reliable people. Plumbing 911 goes above and beyond to make an unpleasant experience as pleasant as possible. I heartily recommend them !

We couldn't have asked for better service from Adam! He came out on a Sunday morning when our basement was backed up! We had a tree root ball that was the problem! We had him also replace our hot water heater. We couldn't have asked for a more polite, professional person to take care of us! He also found where our drain was in the side yard for us! It's been approx a couple of months now and no more issues! Thanks Adam for your excellent service! PS there was another gentleman here too for a bit but we don't remember his name! He was also very professional! Highly recommend this company and especially Adam! Marsha and I both thank you! Also the price was not any higher for being on a Sunday! Well worth it!

They charged $688.00 to Hydro our lines they were here for 1 hour and it was getting dark so they said they would come the next morning to finish. They came next morning and said they needed to charge me again another $688.00, I couldn't believe it, I said you didn't finish the job, he called his manager and said we will charge you half, I said no, he called his manager again and said we will charge you every half hour starting at $350.00 and he said they were there last night for 1 hour 40 minutes and I said no they weren't I have them on my camera they were here 58 minute. I told them to leave. It really felt wrong! I will not recommend. They never finished the job they were paid to do. Allison Wojno