Buddy’s Plumbing Excellence
Plumber · Stow, OH · Open 24 hours per Google listing
Our verdict
5.0 Google / A+ BBB across 430 reviews, but 3 of 28 analyzed reviews flag pricing abuse — one water heater job billed 4-5x market rate, another alleges incomplete pipe work after sign-off with no correction.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Stow, OH · compare all →
Our opinion, based on the 28 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast scheduling and same-day dispatch: named techs David and Erik cited in 3 of 28 reviews for quick turnaround and within-the-hour repairs.
1 cited review
“Great experience with this team! They got back to me very quickly and got me scheduled just as fast. David, the plumber assigned to me, is incredibly knowledgeable and got my situation squared away (and while a pleasure to be around while doing it).”
Cited in 3 of the 28 reviews we analyzed — 2 cited reviews not excerpted here.
Workmanship theme appears in 3 of 28 reviews — in-slab drain pipe replacement completed with thorough cleanup cited specifically.
1 cited review
“Erik was very helpful and explained everything as he went along. He cleaned up after himself thoroughly as well. Very personable.”
Cited in 2 of the 28 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Water heater overcharge: Yelp reviewer confirmed after the fact they paid 4-5x market rate while time-pressured — described as 'totally unethical.'
“Totally unethical company. My water heater was going out an I was tied up with work and didn't have time to price check. They over charged me 4-5 times the normal price from other companies. Never use this company.”
Red flag
Estimator returned with 3 bundled quotes after 30 min in truck — none matching the single broken valve repair explicitly requested; highest quote was $1,200.
Cited in 1 of the 28 reviews we analyzed.
Scope misrepresentation: customer signed off on full under-sink pipe replacement, only a couple pieces were swapped, company refused to correct it.
“Really wanted to love them. Everything was great, besides the fact they said they would replace all piping underneath our sink for the quote we got, and they replaced only a couple and refuse to make it right. Disappointed and feel ripped off. Honesty would have been nice but it seems they just wanted to tell us what we wanted to hear to sign off on it.”
Keep it in proportion: these concerns are cited in 3 of the 28 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I called a plumber from wilsons out to my house because the hot water had a very restricted flow from t kitchen sink. An estimator came and told me the problem was the shutodff valve was broken and stuck shut. He suggested I replace both. I declined and requested a quote for just the broken valve. He went to his truck for around 30 minutes and came back with 3 quotes. None of them for just the one broken valve as i …”
“Had a whole house Generac generator installed 5 days ago. Installers are friendly and great to work with, however; Today is the first day it was scheduled to exercise itself for 5 minutes. After 1 minute, it shut down due to fuel pressure issue. Wilson does not have a technician available to come service it and I feel that a fuel issue, natural gas, should be a priority due to safety concerns. I paid $15,000 …”
Positive
“Excellent service; professional. New air conditioner installed and earlier this summer, a water heater was also installed. Great service team including the front office. Highly recommend this company!”
“Fast service. Decent price. Very nice and professional.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Sep 2024.
Across platforms
Google shows 5.0 / 430 reviews; Yelp sample includes two 1-star pricing complaints alleging 4-5x overcharges and bundled quote manipulation — meaningful signal gap for emergency high-ticket jobs.
Should you hire Buddy’s Plumbing Excellence?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Buddy’s Plumbing Excellence?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Medina · Stow · Seville · Strongsville