Roto-Rooter Plumbing & Water Cleanup
Plumber · Parma, OH · Open 24 hours per Google listing
Our verdict
Roto-Rooter Parma (4.9★, 1,578 reviews, BBB A+) — 70 of 79 sampled reviews are 5-star with themeCounts.professional=37, but 3 separate reviewers flag surprise fees and a $1,000 repair that failed within a week with next-day-only callbacks.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Cleveland, OH · compare all →
Our opinion, based on the 79 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
After-hours dispatch confirmed — answered a human phone call after hours for a main drain clog, and arrived in a timely manner; price beat competitors by hundreds of dollars per 1 reviewer.
Cited in 1 of the 79 reviews we analyzed.
Technicians explain scope clearly before and during work — Doug, Trayvon, and Bill each cited individually for detailed explanations and clean workspaces; professional flagged in 37 of 79 reviews.
1 cited review
“Doug was our technician and he was fantastic!! Very knowledgeable and did great work! He managed obstacles very well and explained them in thorough detail! He was super nice and very professional! We would definitely work with Doug again!!”
Cited in 3 of the 79 reviews we analyzed — 2 cited reviews not excerpted here.
Combination specialized camera+snake team deployed for complex blockages — backflow preventer complication resolved with specialty equipment on same visit.
Cited in 1 of the 79 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1-star review: $467 charged for a simple bathroom vanity clog that took minutes; reviewer alleges misleading 'prize drawing' framing was used to justify the fee — work not guaranteed for renters.
“The service tech, Bryan, was very courteous and professional. However, he charged me $467 to clear a simple bathroom vanity drain clog under the guise of entering me into a drawing to win a $400 prize. on top of that, since I am a renter, they would not guarantee the work.”
Red flag
1-star review: $1,000 repair failed within 1 week; when the issue recurred, next available callback was the following day — not acceptable for an emergency plumber.
“Had them out last week to fix issue paid 1000 and not a week later it's doing same thing now they don't have anyone until tomorrow”
Red flag
1-star review: $1,390 wall cut for a toilet repair that didn't resolve the issue; follow-up quote was $15,000 for excavation with no construction remediation offered.
Cited in 1 of the 79 reviews we analyzed.
Pricing complaints in 2 separate reviews: $467 charged for a simple hair-clip drain clog (with no work guarantee for renters); $1,390 cut a wall hole for a repair that still didn't work.
“The service tech, Bryan, was very courteous and professional. However, he charged me $467 to clear a simple bathroom vanity drain clog under the guise of entering me into a drawing to win a $400 prize. on top of that, since I am a renter, they would not guarantee the work.”
Cited in 2 of the 79 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 79 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“if I could give them a 0, I would. Had them come out to snake our sewer. They convinced us we had a crack in the sewer and needed a section of it replaced right away. They put the sewer clean out up against our driveway, and didn't backfill properly. The driveway started sinking and Roto Rootet refused to take responsibility for the lousy job they did backfillin. They also wouldn't move the clean out although the …”
“We called roto rooter because our toilet stopped working on a Sunday. They are a 24/7 service. They cut a 12in square hole in my bathroom wall behind the toilet to replace a pipe. That cost us 1,390$ What's that you say, it still doesn't work? If you really want it to work then that will be about 15,000$ ( including tax). Because we will have to excavate under your concrete front porch and replace another pipe …”
“I will never call Roto Rooter again. Buyer beware. Whatever problem you may be facing, you'll be lied to and it's possible the company may actually intentionally cause more damage to your property in other to have anything to fix. As soon as you ask for an itemized estimate for whatever $5k-$15k repair they claim you need, all the vultures flying around your money, who initially said they could start service "same …”
Positive
“I absolutely loved the plumber who came out and snaked our tub. I cant remember his name but, He was so kind and generous. When your going through a stressful life situation its always nice, Just to have someone to talk it out with. Not only did he fix my tub he also offered alot of great ideas and helpful tips to prevent our situation from happening again. I really appreciated our conversation, and would highly …”
“Trayvon #1067 from Roto Rooter was sent out to our home for a plugged tub repair. Trayvon was super nice, friendly, and professional. He explained everything he was going to do to fix the problem and fixed our issue just as he explained. Trayvon worked neatly and cleaned up after himself. I would highly recommend Roto Rooter for any of your plumbing needs. If I need a Plumber in the future I will definitely …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need clear communication and upfront explanations
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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