Heart of Ohio HVAC, Plumbing and Electric
Plumber · Strongsville, OH · Open 24 hours per Google listing
Our verdict
4.8 stars, 701 reviews — solid emergency dispatch (next-morning during a <20F freeze) but 2 of 5 sampled reviews cite follow-up collapse: a humidifier left mis-wired for a year and no callback after a boiler estimate.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Next-morning dispatch during a <20F cold snap — tech Scott stayed until furnace was confirmed working before leaving
Cited in 1 of the 5 reviews we analyzed.
Gas line replacement praised for price and seamless quote-to-finish handoff; tech Dan named specifically
1 cited review
“We needed a gas line replaced for a fireplace and Dan was amazing!! So helpful and professional and the price was great. He made it a great experience from getting the quote to finishing the job.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
One reviewer estimates $1,000+ overcharge on $8,900 HVAC install — installed equipment rendered non-functional with no fix provided across a full year
“Days turned to weeks, weeks to months and months to a year. I called Aprilaire and had a call last 7 minutes, got the schematics, wired it myself and now its working fine. For the service I received I was overcharged by atleast $1000. $8900 was the cost of my install and my working equipment was no longer”
Office callback failure in 2 of 5 sampled reviews — one customer called twice about a boiler estimate and was never reached back; switched to a competitor
“I called later that day to ask a question and the person at the Brunswick office said they will call me back. Never did. Called a couple days later to set up service for everything our tech described. They took my info and I never got a call back.”
Humidifier left wired wrong after HVAC install — months of calls with no resolution; customer self-fixed after a 7-minute call to Aprilaire
“Days turned to weeks, weeks to months and months to a year. I called Aprilaire and had a call last 7 minutes, got the schematics, wired it myself and now its working fine. For the service I received I was overcharged by atleast $1000. $8900 was the cost of my install and my working equipment was no longer”
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Moved into a new home. We wanted to have our furnace serviced and ensure it was being maintained properly. The tech that came out was very nice and helpful. Stated we needed some work done on our boiler estimating around $1500. Told him I would like to speak to my husband first. I called later that day to ask a question and the person at the Brunswick office said they will call me back. Never did. Called a couple …”
Positive
“Heart of Ohio was quick to respond and had a plumber sent to my place first thing the morning after contacting them. Brandon came out and did a great job fixing the issues I had, while being friendly, knowledgeable, and polite. I highly recommend Heart of Ohio for any need you might have.”
“This company truly has a heart. When my furnace stopped working as temperatures dropped below 20°, they responded quickly and were incredibly professional and friendly. Scott was our technician, and he was knowledgeable, efficient, and stayed to make sure everything was working properly after he had fixed the issue. I highly recommend this company and will definitely use them again for HVAC, plumbing, and electrical …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 701 reviews so far. Treat this as a first read.
Newest review in our sample: Feb 2026.
Should you hire Heart of Ohio HVAC, Plumbing and Electric?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Heart of Ohio HVAC, Plumbing and Electric?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Heart of Ohio HVAC, Plumbing and Electricisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Medina · Strongsville · Litchfield · Seville