Roto-Rooter Plumbing, Drain, Septic, & Water Restoration Service
Plumber · Wadsworth, OH · Open 24 hours per Google listing
Our verdict
Excellent emergency response and workmanship with experienced technicians, but expect significantly higher quotes than competitors and occasional service lapses.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #7 of 15 plumbers we've reviewed in Strongsville, OH · compare all →
Our opinion, based on the 84 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fast emergency response: Multiple reviewers report same-day or quick arrival, including a 5am burst pipe handled within 3 hours and Sunday service within 1 hour.
Cited in 3 of the 84 reviews we analyzed.
Consistently professional workmanship: 15+ reviews praise technician efficiency, thoroughness, and clean work, with specific names (John, Anthony, Derek, Joe) mentioned positively multiple times.
1 cited review
“first rate professional job. efficient and thorough.”
Cited in 5 of the 84 reviews we analyzed — 4 cited reviews not excerpted here.
Clear communication on pricing before work: At least 3 reviewers explicitly mention upfront quotes and transparency, reducing surprise bills.
Cited in 3 of the 84 reviews we analyzed.
Handles complex problems with temporary solutions: One reviewer noted technician created a workaround to prevent flooding when parts weren't available, returning next day with full repair.
Cited in 1 of the 84 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show and poor follow-up: One reviewer waited for a scheduled appointment, technician didn't arrive, dispatcher promised an ETA that never came, and manager's callback never happened after 4+ days.
Cited in 1 of the 84 reviews we analyzed.
Significantly higher pricing than competitors: One reviewer received a ~$1,000 quote for parts worth ~$60 plus $500 leak test, while another company charged only $150 total and $50 for the leak test.
Cited in 1 of the 84 reviews we analyzed.
Inconsistent service professionalism: One reviewer experienced a technician who was distracted, taking personal phone calls and leaving the door open repeatedly during service.
“clearly distracted during the process, going outside to take personal phone calls”
Keep it in proportion: these concerns are cited in 3 of the 84 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I needed a gas valve, about 3 inches of line, a line cap, a T, and a union replaced to get our heat turned back on. I explained that money was tight, but I was still quoted nearly $1,000 for about $60 worth of parts, plus almost $500 for a leak test just to verify the work. Afterward, I called another company, and they only charge $50 for the leak test and $150 for the entire repair. There was nowhere near 10 feet …”
“I called to make an appointment to have the footer tiles around my home inspected with a camera. It took 3 days for the individual to call me back to schedule. We scheduled for the next afternoon. He did not show up at the appointed time. I gave 30 minutes grace and then called the main number. I was told he was still on his previous job, and they had sent him a text to let me know an ETA. I was never contacted. I …”
“Since my partner (Maxwell) and their review didn’t explain some things, I’ll throw my hat into the ring, too. It wasn’t just laziness on the part of the plumbers, it was gaslighting, plain and simple. I wasn’t even the one who paid for it, and even I felt ripped off. When you’re spending 200 dollars on someone simply bringing a snake and only getting someone painfully pounding it down the drain a couple times, …”
Positive
“Thank you to the team deployed to repair a main water leak in my home, they were awesome in communicating the problem and had it diagnosed and repaired quickly. they were very knowledgeable and caring through the process. would highly recommend them. Thank you team Roto!!”
“I had an old sump pump that needed replaced and Joe was fantastic. He explained everything, showed me how everything works, and ensured the job was done right. Now I have peace of mind that my basement will continue to be protected and fine!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Should you hire Roto-Rooter Plumbing, Drain, Septic, & Water Restoration Service?
Best for
- Emergency and same-day calls
- Water heater install/repair
- Emergency and burst pipe repair
- Bathroom and kitchen remodel plumbing
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need predictable, consistent service across every visit
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
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Nearby: Medina · Seville · Litchfield · Strongsville