Roto-Rooter Plumbing & Water Cleanup
Fast Response
Reviewers confirm quick response
Claims 24/7
Self-reported — not confirmed by reviews
Mid-Range
Based on review analysis
1 concern
Customer called on a Saturday for advertised emergency service, technician said he 'may be able to get to me later' then never followed up
Trust Score: 92/100 · Based on 436 reviews
Our Verdict
#6 of 18 in Stow, OH
Hire if: You need high-quality work that holds up over time
Hire if: You need a plumber who actually shows up when scheduled
Caution if: You need rock-bottom prices with zero flexibility on the quote
Caution if: You need guaranteed sub-hour response for true emergencies
How they score across what matters
Based on 23 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 436 Reviews Tell Us
Emergency Response
Sewage-backup cleanup praised for fast turnaround and clear communication
Advertised emergency availability didn't materialize on a Saturday — reviewer never heard back after initial callback
What To Watch Out For
Advertised emergency availability didn't materialize on a Saturday — reviewer never heard back after initial callback
Customer called on a Saturday for advertised emergency service, technician said he 'may be able to get to me later' then never followed up
Quality & Professionalism
Sewage-backup cleanup praised for fast turnaround and clear communication
Technicians named (Matt M., David Lopez, Brad) for patient and thorough work across 10 of 23 reviews
Communication
Sewage-backup cleanup praised for fast turnaround and clear communication
Advertised emergency availability didn't materialize on a Saturday — reviewer never heard back after initial callback
Customer reviews
Reviews from Google, Yelp & more
We called Sunday evening because we had a drain backed up and pretty much could not use the sink, dishwasher, disposer. A.J. Karder was there within a few hours. Was very congenial and did not interrupt very much what we doing. He was very neat. The price was a little high but we knew what it would be when we called. It was worth it. Would not hesitate to make the same call again.
We call yesterday and they were able to accommodate the appt to our availability, that impressed me, the technician came in on time, fix the problem that other 2 techs from home depot were not able to, was very professional, gave us a reasonable quote. Overall we are very pleased with the service!!!
Great service, quick efficient, and effective. Highly recommend!
Called on Saturday evening given that the company advertised that they were available. Talked to someone at a call center and was told a technician would call. A technician did call me later and advised that he was at a job and may be able to get to me later, and stated that he would touch base with me. I said it was okay if we waited until Sunday if needed. He told me that they do not work on Sunday - unless it is an emergency. I was okay with that and stated Monday would be okay if needed. Haven’t heard from them since.
Cory Burns came to my home because I had a backup in my kitchen sink. He figured out that it was my main drain. He worked very quickly. Which was nice. Because, I had company over. He didn't have a lot of space to work. But, He still managed to complete the job. I was very happy with the work he did.
Outstanding service from Roto-Rooter. Matt M. was patient, took the time to listen, and made sure everything was fully understood before getting to work. He came prepared with the right equipment and was finished in no time. Professional from start to finish. Five stars—highly recommend!
Had a random sewage backup in our basement and David Lopez and his team were excellent with getting it cleanup up and back to normal expeditiously. They were easy to work with and communicated very well throughout the process.
My technician was very knowledgeable on time maybe even a little earlier than I expected. The appointment went great. I will always recommend Roto-Rooter to my friends and family.
The service I received was great !!! Matt showed up rather quickly and checked out the issue . Explained the process and fixed everything good as new .
We had a great experience working with Matt, on several small projects and one very large one. Great service. We’d work with him again in the future.
Arrived on time, fixed problem quickly, cleaned up area before leaving. Very polite, respectful. Will definitely call again for service.
Mathew did a great job quick,professional and everything is back to how it was and I couldn’t be more grateful! Definitely recommend!
Very satisfied with Cory Burns work on my drain hooking up a dog wash and he has a great attitude and very polite
Kevin was a true professional. Very knowledgeable and a pleasure to have in our residence
Matt did a great job clearing downspouts under ground. Professional from start to finish.
Business details
Service area
Based in Stow. Serves 13 nearby cities within 20 miles:
Roto-Rooter Plumbing & Water Cleanup