Heart of Ohio HVAC, Plumbing and Electric
Plumber · Strongsville, OH · Open 24 hours per Google listing
Our verdict
4.7★ across 295 Google reviews; 4 of 5 sampled reviews are 5-star, but 1 review flags a bait-and-switch: a $75 quoted clean-and-check became $175 after a system switch, plus post-service upsell pressure.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Hot water tank and toilet repair completed with detailed walkthrough — tech Robert and Elijah cited by name, price described as 'awesomely great' for combined water heater + toilet work.
1 cited review
“Hi my name is Norman kluse. I just want to thank Robert and Elijah for the great job that they did fixing my toilet seat and also put in a new hot water tank. The price was just awesomely great.”
Technician thoroughness praised: showed parts being cleaned during scheduled maintenance, called ahead with ETA, and arrived within service window.
1 cited review
“Technician called ahead to give me an estimated arrival time and was here within the service window. Technician was very thorough with the scheduled maintenance and showed me the parts he was cleaning. Took great care of my hot water tank and furnace. Very professional and respected my home.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Quote-to-actual price gap of $100 (133% increase) blamed on internal system change — reviewer lost years of loyalty to predecessor company Huge over this incident.
“Heart of Ohio had recently bought out Huge but has now been bought out by Haven Services according to our technician who arrived an hour early while no one was home. Regardless as of 2/5/26 their 'system switched' so the $75 clean and check we were quoted on 2/4/26 was now $175.”
Price jumped from quoted $75 to $175 for same service after a 'system switch' — customer found out only at time of service, not beforehand.
“Heart of Ohio had recently bought out Huge but has now been bought out by Haven Services according to our technician who arrived an hour early while no one was home. Regardless as of 2/5/26 their 'system switched' so the $75 clean and check we were quoted on 2/4/26 was now $175.”
Post-service upsell pitch to spouse (maintenance packages + full furnace replacement) and tech altered thermostat setting that wasn't noticed for 4 days.
“Heart of Ohio had recently bought out Huge but has now been bought out by Haven Services according to our technician who arrived an hour early while no one was home. Regardless as of 2/5/26 their 'system switched' so the $75 clean and check we were quoted on 2/4/26 was now $175.”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Positive
“Today I had a great visit from Scott, a technician representing Haven, formerly Heart of Ohio. The occasion was an annual cleaning and tune up of my furnace (which they installed just a few years ago). It’s always a relief to hear that every thing looks good. The extra value I received from today’s call was an explanation of furnace filters and how they affect the efficiency of my equipment. As homeowners, we make a …”
“Coldest wi ter in years. My furnace was barely working. Had a service tek come out. He was honest with me about the condition of my 25 year old furnace. I decided to have it replaced. They cane out next day and replaced my furnance They were nice and friendly and showed me the new thermostat and how it worked. Great company would recommend them to anyone needing repair or new furnance.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 295 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Heart of Ohio HVAC, Plumbing and Electric?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Heart of Ohio HVAC, Plumbing and Electric?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Heart of Ohio HVAC, Plumbing and Electricisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Strongsville · Avon Lake · Cleveland · Litchfield