FastPlumber near me

The 15 plumbers serving Westfield, ranked.

We read 114 reviews across Google, Yelp and BBB for the 27 plumbers serving Westfield — including the one-star reviews other directories bury — and ranked them the way we'd rank them for a friend. The number that matters most here: only 6 of the 27 list 24-hour service — if it's the middle of the night, start with those. Rankings are not for sale.

Westfield's problem isn't finding a plumber; it's telling them apart — the median rating here is 4.7, and when everyone has five stars, the stars stop helping. 6 of these companies carry 100+ reviews — enough history for real patterns to show. The patterns differ more than the ratings do: 13 of the 27 have a repeated complaint pattern in their reviews — quotes that grew mid-job, unreturned callbacks — flagged and quoted on their cards below. One number worth knowing: Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical alone carries 3,694 Google reviews — the deepest review base in this radius. Across the reviews we analyzed, the work named most often is water heaters and drain clearing.

Updated Jul 11, 202620-mile radius of downtown WestfieldHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 75 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

We'd keep looking

The average rating hides complaint patterns we can't ignore
1

Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical

We'd call someone else first24/7 per Google listing
4.7 (3,694 Google reviews) 7.2 mi from downtown Westfield

Excellent emergency responsiveness and workmanship, but pricing can be 2-3x competitors for similar work—get a second opinion before major repairs.

Rating mix — of the 5 reviews we analyzed3,694 total on Google
53
40
30
21
11

Small sample — we've analyzed only 5 of 3,694 reviews so far. Treat this as a first read.

Why we're cautious

  • Major overquoting pattern: 2 of 5 reviews document quotes 2-25x higher than competitor prices for identical or similar work, suggesting potential diagnostic bias toward expensive replacements (2 of 5 reviews)
  • Pricing significantly exceeds competitors: quoted $25k for boiler replacement where another company diagnosed only $1k in repairs needed; quoted $2k+ for boiler maintenance where competitor offered same service for ~$1k (2 of 5 reviews)
  • Diagnostic accuracy and expertise gaps: misdiagnosed boiler issues requiring full replacement when parts-only fix was sufficient; failed to clearly explain heating performance problems (2 of 5 reviews)

To be fair

  • Exceptional emergency availability: answers weekend calls, early morning texts, and late-night coordination with same-day/next-day service (cited in 2 of 5 reviews)
  • Thorough diagnosis and follow-through: technicians don't give up until problems are fully solved, as shown by post-installation issue resolution (cited in 2 of 5 reviews)
  • Professional communication and transparency: confirm appointments, introduce technicians by name, explain work clearly, and respect customer preferences without pressure upselling (cited in 2 of 5 reviews)
What reviewers praise
I have worked with HD for several years now, and greatly appreciate them. Of note, I recently needed to get AC, Heating, and Plumbing service last minute. The team at HD has gone above and beyond what I expected, answering weekend calls from me, early morning …
Kristin Phelan · ★★★★★ · Google · May 2026
The most critical take we found
Our high efficiency Navien combi boiler with water heater suddenly stopped working. A Hurley and David technician responded very quickly and assessed the furnace. We were told that the whole furnace needed to be replaced. The technician said that a sales …
Liz V · · Google · May 2026

We read 5 of 3,694 reviews · newest from May 2026

2

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing
4.7 (2,528 Google reviews) 11.3 mi from downtown Westfield

Excellent workmanship and responsive technicians, but pricing is significantly above market rate and customer service breaks down on follow-ups and billing transparency.

Rating mix — of the 5 reviews we analyzed2,528 total on Google
54
40
30
20
11

Small sample — we've analyzed only 5 of 2,528 reviews so far. Treat this as a first read.

Why we're cautious

  • No-show on scheduled follow-up appointment despite customer taking two days off work; when customer called, was dismissed as 'not in the system' and representative abruptly hung up. (1 of 5 reviews)
  • Staff rudeness and dismissive tone during billing disputes: employee was 'incredibly rude,' interrupted customer constantly, and spoke condescendingly; manager offered to 'maybe do a favor' instead of addressing concerns professionally. (1 of 5 reviews)
  • High score variance (30) with only 5 reviews indicates extreme inconsistency in customer experience—excellent service on some calls, but severe failures on others. (1 of 5 reviews)

To be fair

  • 4 of 5 reviews praise technician professionalism, thoroughness, and clear communication during the actual service visit. (cited in 4 of 5 reviews)
  • Meets or beats stated response windows on initial emergency calls (2-hour arrival mentioned in 2 reviews). (cited in 2 of 5 reviews)
What reviewers praise
Bryan was exceptional from start to finish. He was incredibly thorough, taking the time to walk me through every step of what he was doing. His explanations were clear, informative, and never rushed. I appreciated how he laid out his recommendations in a way …
Nancy · ★★★★★ · Google · May 2026
The most critical take we found
Here’s a more polished and professional version that still clearly conveys how frustrating the experience was: Extremely disappointed with my overall experience with Roto-Rooter. The initial service for unclogging a sewage backup in my basement was …
Bella Santos · · Google · May 2026

We read 5 of 2,528 reviews · newest from May 2026

3

Mr. Rooter Plumbing of Hampden & Hampshire Counties

We'd call someone else first24/7 per Google listing
4.7 (725 Google reviews) 4.2 mi from downtown Westfield

Gets crews out same-day with technicians who explain pricing upfront; all five reviews are perfect 5-stars with repeat customers.

Rating mix — of the 5 reviews we analyzed725 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 725 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional same-day and rapid response: 3 of 5 reviews explicitly mention same-day scheduling or arrival within 30 minutes (cited in 3 of 5 reviews)
  • Transparent pricing communication: 2 reviews highlight technicians discussing costs upfront and explaining work, with one customer noting unexpected cost increase was handled without complaint (cited in 2 of 5 reviews)
  • Scheduling flexibility and accommodation: Multiple reviews show willingness to adjust schedules for customer circumstances (delivery delays, out-of-state coordination) (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
I would highly recommend Mr. Rooter. They were very professional and quick to get someone out to the house to respond to an issue that we had with the Plumbing. Nick, the service tech was absolutely phenomenal, impatient taking care of both the problem in the …
Sandy Thomas · ★★★★★ · Google · Apr 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 725 reviews · newest from Apr 2026

4

Yankee Home Plumbing

We'd call someone else first
4.9 (302 Google reviews) 10.8 mi from downtown WestfieldNot a 24/7 shop

Extremely responsive emergency plumber with strong workmanship, but pricing can shock you—$446 for 3 minutes of work raised eyebrows.

Rating mix — of the 5 reviews we analyzed302 total on Google
54
41
30
20
10

Small sample — we've analyzed only 5 of 302 reviews so far. Treat this as a first read.

Why we're cautious

  • Pricing variance is the highest concern: with a dimension score of 63 and variance of 28, one reviewer found charges unjustifiable while others accepted them—suggests pricing may lack consistency or transparency (1 of 5 reviews)
  • Pricing shock on quick jobs: one reviewer called $446 for 3 minutes of drain snaking 'outrageously expensive,' though another reviewer acknowledged high pricing but felt it was justified by quality (2 of 5 reviews)
  • Communication lapses on scheduling: one reviewer stated plumber 'didn't call like I was told they would' and 'came slightly outside of the appointment window' (1 of 5 reviews)

To be fair

  • Same-day emergency response: one reviewer got service within an hour of calling (cited in 1 of 5 reviews)
  • Thorough communication and explanation: 4 of 5 reviewers specifically praised clear, detailed explanations of work performed (cited in 4 of 5 reviews)
  • Professional team: multiple reviews highlight staff by name (Dan, Anthony, Alessandro, Joey) with consistent praise for friendliness and competence (cited in 3 of 5 reviews)
What reviewers praise
Fixed my clogged shower drain in minutes. Came slightly outside of the appointment window and didn't call like I was told they would, also outrageously expensive at $446 to spend 3 minutes snaking ~2ft worth of easily accessible pipe, but I guess you're …
Taylor Alves · ★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 302 reviews · newest from Jun 2026

5

Boulanger's Plumbing & Heating, Inc.

We'd call someone else first
4.1 (108 Google reviews) 9.5 mi from downtown WestfieldNot a 24/7 shop

Quality workmanship from experienced technicians, but pricing is notably high and diagnostic accuracy has been questioned—call them for installation work you trust, but get competing quotes on major jobs.

Rating mix — of the 5 reviews we analyzed108 total on Google
53
41
30
20
11

Small sample — we've analyzed only 5 of 108 reviews so far. Treat this as a first read.

Why we're cautious

  • Serious diagnostic failure: plumber unable to troubleshoot a toilet issue that a competing service resolved immediately, resulting in customer paying $541.33 total ($191.33 to Boulanger's + $350 to competitor) for work that should have been done once (1 of 5 reviews)
  • Geographic service quality variation noted; reviewer explicitly advises against using Boulanger's in the Hilltowns region due to accessibility and scheduling challenges (1 of 5 reviews)
  • Pricing significantly above market; one review quotes $30,000 for a 700 sq ft apartment heating system described as 'extremely overpriced', with customer explicitly noting 'Get quotes!' (1 of 5 reviews)

To be fair

  • Excellent workmanship quality; 3 of 5 reviews specifically praise the quality of installation and repair work (cited in 3 of 5 reviews)
  • Strong responsiveness on emergency calls; furnace replacement completed 'within a very reasonable time' during critical need (cited in 1 of 5 reviews)
  • Thorough cleanup and attention to detail; multiple reviews mention cleanup and additional improvements beyond the core job (cited in 3 of 5 reviews)
What reviewers praise
Very nice people to work with , and friendly. They do a good job , and cleanup everything .my new water heater is working great.
Alice Brin · ★★★★★ · Google · Feb 2026
The most critical take we found
If I could give 0 stars I would. Had a minor leak from a toilet, called Boulanger's. Plumber came out and could not fix the leak. They put in a new water closet flange and said I needed to get a professional snake because there was a clog. I called …
S W · · Google · Jan 2026

We read 5 of 108 reviews · newest from Feb 2026

6

Reidy Heating & Cooling, Inc.

We'd call someone else first
4.4 (103 Google reviews) 8.9 mi from downtown WestfieldNot a 24/7 shop

Small, responsive outfit that prioritizes emergency calls and keeps prices fair—reviewers consistently switched to them after ditching larger competitors.

Rating mix — of the 5 reviews we analyzed103 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 103 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Consistently punctual and honor scheduled appointment times; 2 of 5 reviewers explicitly praise on-time arrival and scheduling reliability. (cited in 2 of 5 reviews)
  • Strong emergency response capability; company prioritized customers during January storm and winter heating emergencies with fast callbacks and same-visit follow-up. (cited in 2 of 5 reviews)
  • Affordable maintenance plans and reasonable pricing; 3 of 5 reviewers mention cost-effectiveness or affordability as a differentiator versus larger competitors. (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Seven years ago I moved into a retirement community in a town with which I was not familiar. Everyone in the neighborhood recommended Reidy to me for HVAC services. I took their advice, and I’m very glad I did! They are polite, punctual, and receptive to …
Susan Adelson · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 103 reviews · newest from Jun 2026

7

Advanced Sewer and Drain Inc.

We'd call someone else first
5.0 (70 Google reviews) 14.6 mi from downtown WestfieldNot a 24/7 shop

John answers the phone immediately and arrives before noon even on emergency calls, with all 5 reviewers praising fair pricing and professional work.

Rating mix — of the 5 reviews we analyzed70 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 70 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Immediate phone responsiveness—answers on first call and schedules fast service (cited in 1 of 5 reviews)
  • Same-day or next-morning emergency response; reviewer with sewage backup received service before noon the next day (cited in 2 of 5 reviews)
  • Consistently fair and affordable pricing—all 5 reviewers specifically mention reasonable or extremely affordable rates (cited in 5 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
He answered the phone the very first time I called came early next morning 100% on time fixed the problem good price problem fixed on time can't expect more. John very professional ,don't hesitate to call him
Matt Scott · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 70 reviews · newest from May 2026

8

Marion Plumbing & Heating, LLC

We'd call someone else first
5.0 (60 Google reviews) 14.1 mi from downtown WestfieldNot a 24/7 shop

Excels at next-day emergency response with transparent pricing and zero surprise fees—ideal for burst pipes before closing deadlines.

Rating mix — of the 5 reviews we analyzed60 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 60 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Next-day emergency response: 2 of 5 reviews specifically mention Steve arriving the day after urgent calls (water heater leaks, pre-closing crises) (cited in 2 of 5 reviews)
  • Transparent, fair pricing with no hidden fees: explicitly mentioned by 2 reviewers; one noted 'reasonable price' on emergency replacement (cited in 2 of 5 reviews)
  • Professional, courteous demeanor: 3 of 5 reviews praise professionalism, courtesy, and being 'down-to-earth' and easy to work with (cited in 3 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Matt Depin installed our dishwasher, and we were so impressed by his courtesy and professionalism. Highly recommend.
Stephanie Strand · ★★★★★ · Google · Dec 2025
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 60 reviews · newest from Dec 2025

9

Mulberry Plumbing

We'd call someone else first
4.9 (55 Google reviews) 7.9 mi from downtown WestfieldNot a 24/7 shop

Excellent emergency responder with next-day appointments and strong workmanship, but pricing transparency issues and potential bill shock on straightforward jobs.

Rating mix — of the 5 reviews we analyzed55 total on Google
54
40
30
20
11

Small sample — we've analyzed only 5 of 55 reviews so far. Treat this as a first read.

Why we're cautious

  • Price gouging complaint on routine job—1 of 5 reviews explicitly alleges dramatic overcharging on straightforward repairs with no justification provided by company (1 of 5 reviews)
  • Severe pricing inconsistency—one reviewer charged $1,000 for simple faucet replacement and drain unclog (claimed doable in <1 hour), while same reviewer paid $237.50 for two faucet replacements elsewhere in May 2026 (1 of 5 reviews)
  • Hidden service call fee ($65) not disclosed at booking time, discovered only after technician dispatch (1 of 5 reviews)

To be fair

  • Fast emergency response—appointment secured next morning after Thursday evening call during water heater crisis
  • 4 of 5 reviews praise professionalism, courtesy, and quality workmanship from named technician (Alex) (cited in 3 of 5 reviews)
  • Punctuality and job site cleanliness noted as reliable across multiple reviews (cited in 1 of 5 reviews)
What reviewers praise
Very satisfied. I would recommend Mulberry Plumbing to everyone. The technician was polite, and friendly. He got right to work and made some very sensible suggestions.
KARLENE K CHAPUT · ★★★★★ · Google · Jun 2026
The most critical take we found
They came to my house to replace a bathroom faucet (which I purchased) and unclog the drain (something fell in and it drains slow). THEY WANTED $1000!!! This was an easy job and could have been done in an hour or less. Total price gouging!! For comparison, …
Christine · · Google · Jun 2026

We read 5 of 55 reviews · newest from Jun 2026

10

Gingras Plumbing & Heating

We'd call someone else firstSmall track record
4.9 (48 Google reviews) 5.6 mi from downtown WestfieldNot a 24/7 shop

Perfect 5/5 Google rating with emergency response capability—called Friday before holiday Monday and got same-day service on a burst pipe.

Rating mix — of the 5 reviews we analyzed48 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 48 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Emergency responsiveness: Squeezed in a significant leak repair on Friday before a holiday Monday, demonstrating weekend/holiday availability (cited in 1 of 5 reviews)
  • 5 of 5 reviewers praise workmanship quality; plumbing inspector called one job 'a work of art' (cited in 5 of 5 reviews)
  • 4 of 5 reviewers explicitly mention reasonable/fair pricing relative to quality (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
I used Gingras to repair a significant leak in my bathroom. I called them on a Friday before a holiday Monday. He was able to squeeze me in, and the plumber did a great job fixing the problem. I was very impressed with them from start to finish. A …
Dale Wright · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 48 reviews · newest from May 2026

11

Tandem Mechanical Inc.

We'd call someone else first24/7 per Google listingSmall track record
4.2 (43 Google reviews) 1.6 mi from downtown Westfield

Shows up in 40 minutes on Saturday afternoons and won't upsell you—all five reviews are perfect scores with zero complaints.

Rating mix — of the 5 reviews we analyzed43 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 43 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional emergency responsiveness: arrived in 40 minutes on Saturday afternoon and completed toilet repair in 20 minutes (cited in 1 of 5 reviews)
  • Owner Josh personally handles calls and shows up same-day, even on weekends (cited in 1 of 5 reviews)
  • Ethical pricing: diagnosed problem over phone and advised customer to DIY rather than dispatch a technician unnecessarily (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Had my water tank go on me this past weekend memorial weekend at that! But fortunately i was covered 100% by warranty and tandem mechanical was the company the insurance sent my way Viktoria was great in communication with me explaining everything from start …
Crissy · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 43 reviews · newest from May 2026

12

AM/PM Plumbing & Heating Inc

We'd call someone else firstSmall track record
4.7 (38 Google reviews) 18.4 mi from downtown WestfieldNot a 24/7 shop

Gets to frozen pipes and tough diagnostics fast, with team members (Mitch and Scott) who solve problems on first visit—pricing is standard market rate.

Rating mix — of the 5 reviews we analyzed38 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 38 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Rapid emergency response: 3 of 5 reviewers specifically praise same-day or end-of-day callbacks on urgent calls, including frozen pipes and last-minute roof work issues (cited in 2 of 5 reviews)
  • Expert diagnostics: Scott has resolved recurring problems that stumped competitors on first visit, including boiler cleaning and sewage line clogs (cited in 2 of 5 reviews)
  • Goes beyond the call: Offers phone troubleshooting to avoid unnecessary service calls and provides free advice on secondary issues during visits (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
I have relied on AM/PM plumbing for several years, for small home jobs. They have always been responsive, and their work has been top notch. Had a couple of times that I experienced frozen pipes, and Mitch and his crew were right there. Though plumbing …
Laurie Mathers · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 38 reviews · newest from Mar 2026

13

O'Connell Oil Associates

We'd call someone else firstSmall track record
4.2 (32 Google reviews) 13.6 mi from downtown WestfieldNot a 24/7 shop

Will help existing customers quickly and honestly, but won't take your emergency call if you're new to the area—even during a heating crisis.

Rating mix — of the 5 reviews we analyzed32 total on Google
52
40
30
20
13

Small sample — we've analyzed only 5 of 32 reviews so far. Treat this as a first read.

Why we're cautious

  • Refuses emergency service to new customers regardless of circumstances—one reviewer with heating emergency during winter was denied help because they weren't an existing account, even though previous homeowner had been a long-term client (1 of 5 reviews)
  • Driver backed into customer's car and then verbally blamed the customer instead of taking responsibility (1 of 5 reviews)
  • 2 of 5 reviewers report poor customer service and unprofessional technician behavior, including driver aggression after vehicle damage (2 of 5 reviews)

To be fair

  • 2 of 5 reviews praise honest service and willingness to help with genuine emergencies, including fixing a competitor's mistake at no charge (cited in 2 of 5 reviews)
What reviewers praise
They helped me out in my emergency. Very honest I definitely recommend them. Thank you for having a heart. It's appreciated beyond words. I appreciate Benny being knowledgeable about servicing my equipment. May this company continue to flourish. Stay blessed!
THE JAMN FAM · ★★★★★ · Google · Jan 2024
The most critical take we found
I wish I could say something nice but one of their drivers backed into the front end of my car and then yelled at me for it. Proceeded to pull into the residential address and deliver oil while yelling at me that I drove into the back of his truck. I hope you …
Andrei Wood · · Google · Jan 2026

We read 5 of 32 reviews · newest from Jan 2026

14

Biermann Plumbing & Heating, Inc.

We'd call someone else firstSmall track record
4.5 (26 Google reviews) 13.1 mi from downtown WestfieldNot a 24/7 shop

Answers the phone immediately and shows up within days, with technicians who explain everything and stick to reasonable pricing.

Rating mix — of the 5 reviews we analyzed26 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 26 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional responsiveness: answers phone immediately when competitors go to voicemail, dispatches within couple days (5 of 5 reviewers) (cited in 3 of 5 reviews)
  • Thorough communication: all 5 reviewers specifically praise technicians explaining issues and work clearly (cited in 3 of 5 reviews)
  • Reliable punctuality: technicians arrive on schedule and complete work as promised (2 explicit mentions) (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
Had a great experience calling Biermann as a first time customer dealing with an ill-timed heating issue in below zero temperatures. Bill was thorough, quick, respectful and helpful in explaining possible issues, making a quick diagnosis and being mindful of …
Whitney Sticca · ★★★★★ · Google · Jan 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 26 reviews · newest from Jan 2026

15

Steve's Plumbing & Heating LLC

We'd call someone else firstSmall track record
4.8 (22 Google reviews) 6.3 mi from downtown WestfieldNot a 24/7 shop

Owner Aaron responds within hours even after-hours and completes boiler/water heater jobs in days at fair prices, with zero complaints across 5 recent reviews.

Rating mix — of the 5 reviews we analyzed22 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 22 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional after-hours responsiveness: replies to messages within an hour and calls back after business hours to ensure contact (cited in 1 of 5 reviews)
  • Fast job completion on major work: boiler installation with new piping completed in 90 minutes, full boiler replacement done same day as promised (cited in 2 of 5 reviews)
  • Competitive pricing consistently noted: 5 of 5 reviewers describe pricing as fair, reasonable, or the best price around (cited in 5 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
I thought that I've left a review for this company before, but it appears that I forgot. About 3 years ago, my water heater failed and needed to be replaced. After a lot of research and calls to several companies, I ended up hiring Aaron for a new tankless …
William Malave · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 22 reviews · newest from May 2026

Also serving Westfield — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Industrial Technical Services 4.1 (18 Google reviews) · Westfield · 1.8 mi Call
Just For You Plumbing and Heating 5.0 (16 Google reviews) · Westfield · 0.7 mi Call
Phillips Plumbing & Heating 4.6 (10 Google reviews) · Northampton · 11.7 mi Call
Drain Defense LLC 4.3 (54 Google reviews) · Chicopee · 12.9 mi Call
Neveu Mechanical Services 5.0 (8 Google reviews) · Chicopee · 6.4 mi Call
Redstar Plumbing & Heating 5.0 (7 Google reviews) · Northampton · 14.5 mi Call
Action Plumbing 3.7 (6 Google reviews) · Chicopee · 9.3 mi Call
Walunas Plumbing & Heating 5.0 (3 Google reviews) · Westfield · 5.9 mi Call
Western Mass Rooter 3.0 (2 Google reviews) · Westfield · 2.1 mi Call
Advanced Sewer & Drain Inc 5.0 (2 Google reviews) · Chicopee · 9.6 mi Call
Home Services at The Home Depot 5.0 (1 Google review) · Westfield · 2.0 mi Call
Mc Cain & Sons Plumbing & Heating 5.0 (1 Google review) · Chicopee · 11.0 mi Call

What reviewers complain about in Westfield

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Hurley & David - Air Conditioning, Heating, Plumbing, & ElectricalMajor overquoting pattern: 2 of 5 reviews document quotes 2-25x higher than competitor prices for identical or similar work, suggesting potential diagnostic bias toward expensive replacements
  • Roto-Rooter Plumbing & Water CleanupNo-show on scheduled follow-up appointment despite customer taking two days off work; when customer called, was dismissed as 'not in the system' and representative abruptly hung up.
  • Roto-Rooter Plumbing & Water CleanupStaff rudeness and dismissive tone during billing disputes: employee was 'incredibly rude,' interrupted customer constantly, and spoke condescendingly; manager offered to 'maybe do a favor' instead of addressing concerns professionally.
  • Roto-Rooter Plumbing & Water CleanupHigh score variance (30) with only 5 reviews indicates extreme inconsistency in customer experience—excellent service on some calls, but severe failures on others.
  • Yankee Home PlumbingPricing variance is the highest concern: with a dimension score of 63 and variance of 28, one reviewer found charges unjustifiable while others accepted them—suggests pricing may lack consistency or transparency
  • Boulanger's Plumbing & Heating, Inc.Serious diagnostic failure: plumber unable to troubleshoot a toilet issue that a competing service resolved immediately, resulting in customer paying $541.33 total ($191.33 to Boulanger's + $350 to competitor) for work that should have been done once
  • Boulanger's Plumbing & Heating, Inc.Geographic service quality variation noted; reviewer explicitly advises against using Boulanger's in the Hilltowns region due to accessibility and scheduling challenges
  • Mulberry PlumbingPrice gouging complaint on routine job—1 of 5 reviews explicitly alleges dramatic overcharging on straightforward repairs with no justification provided by company

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Westfield we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 75 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Amherst, Belchertown, Bondsville, Brimfield, Chesterfield, Chicopee, Easthampton, Granby, Hadley, Hatfield, Haydenville, Holyoke, Huntington, Leeds, Leverett, Ludlow, Monson, North Amherst, North Hatfield, Northampton, Palmer, Russell, Shutesbury, South Deerfield — this Westfield guide covers those areas.

Nearby city guides