Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical
Excellent emergency responsiveness and workmanship, but pricing can be 2-3x competitors for similar work—get a second opinion before major repairs.
Small sample — we've analyzed only 5 of 3,694 reviews so far. Treat this as a first read.
Why we're cautious
- Major overquoting pattern: 2 of 5 reviews document quotes 2-25x higher than competitor prices for identical or similar work, suggesting potential diagnostic bias toward expensive replacements (2 of 5 reviews)
- Pricing significantly exceeds competitors: quoted $25k for boiler replacement where another company diagnosed only $1k in repairs needed; quoted $2k+ for boiler maintenance where competitor offered same service for ~$1k (2 of 5 reviews)
- Diagnostic accuracy and expertise gaps: misdiagnosed boiler issues requiring full replacement when parts-only fix was sufficient; failed to clearly explain heating performance problems (2 of 5 reviews)
To be fair
- Exceptional emergency availability: answers weekend calls, early morning texts, and late-night coordination with same-day/next-day service (cited in 2 of 5 reviews)
- Thorough diagnosis and follow-through: technicians don't give up until problems are fully solved, as shown by post-installation issue resolution (cited in 2 of 5 reviews)
- Professional communication and transparency: confirm appointments, introduce technicians by name, explain work clearly, and respect customer preferences without pressure upselling (cited in 2 of 5 reviews)
“I have worked with HD for several years now, and greatly appreciate them. Of note, I recently needed to get AC, Heating, and Plumbing service last minute. The team at HD has gone above and beyond what I expected, answering weekend calls from me, early morning …”
“Our high efficiency Navien combi boiler with water heater suddenly stopped working. A Hurley and David technician responded very quickly and assessed the furnace. We were told that the whole furnace needed to be replaced. The technician said that a sales …”
We read 5 of 3,694 reviews · newest from May 2026