Action Plumbing
Plumber · Chicopee, MA
You call them directly — we don't sell your info or route the call.
Our verdict
Fast emergency response and honest diagnostics, but interpersonal consistency is a major problem—expect either exceptional service or a rude dismissal.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid same-day emergency response: at least one reviewer called during off-hours (00:06) and received prompt callback with same-day service
1 cited review
“returned my call promptly and came same day”
Honest diagnostic approach: multiple reviewers report plumber explained actual problems rather than upselling unnecessary repairs
2 cited reviews
“explained condensation wipe it down if it continues”
“returned my call promptly and came same day”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Staff behavior concerns: 2 of 5 reviews (40%) document unprofessional or hostile interactions—one staff member refused to provide information, another plumber described as rude enough to warrant removal from home
Cited in 2 of the 5 reviews we analyzed.
Inconsistent communication and professionalism: one reviewer reported staff member provided no information and hung up abruptly; another reported plumber was so rude they were asked to leave the home
Cited in 2 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“The women that answered my called didn’t bother providing me with any information what so ever. Just took my info and said she’ll get back to me then hung up. I won’t be using their service. Unprofessional!”
“He came to my home for estimate he was so rude that I had to throw him out of my home don't use run”
Positive
“I just called the gentleman at action plumbing told him I had drips on a pipe in the cellar I thought it was a leak, he explained condensation wipe it down if it continues leaking fast call him otherwise just condensation.👍❤️👍❤️👍❤️👍❤️👍❤️”
“Action Plumbing is fantastic! They returned my call promptly and came to my house the same day and explained that I didn’t need to replace one of the items. I highly recommend these guys and have scheduled more work with them!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 6 reviews so far. Treat this as a first read.
Newest review in our sample: Sep 2022.
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