Mr. Rooter Plumbing of Hampden & Hampshire Counties
Plumber · Westfield, MA · Open 24 hours per Google listing
Our verdict
Gets crews out same-day with technicians who explain pricing upfront; all five reviews are perfect 5-stars with repeat customers.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 15 plumbers we've reviewed in Westfield, MA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional same-day and rapid response: 3 of 5 reviews explicitly mention same-day scheduling or arrival within 30 minutes
3 cited reviews
“job got done in a very timely manner and professional”
“quick to get someone out to the house to respond”
“INCREDIBLY RESPONSIBLE, RELIABLE, ON TIME, GREAT PRICES”
Transparent pricing communication: 2 reviews highlight technicians discussing costs upfront and explaining work, with one customer noting unexpected cost increase was handled without complaint
2 cited reviews
“kept me informed as to what he was doing and price”
“job got done in a very timely manner and professional”
Scheduling flexibility and accommodation: Multiple reviews show willingness to adjust schedules for customer circumstances (delivery delays, out-of-state coordination)
1 cited review
“quick to get someone out to the house to respond”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Named technicians (Jacob, Nick) mentioned by repeat customers and praised for knowledge and professionalism
3 cited reviews
“INCREDIBLY RESPONSIBLE, RELIABLE, ON TIME, GREAT PRICES”
“job got done in a very timely manner and professional”
“quick to get someone out to the house to respond”
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I would highly recommend Mr. Rooter. They were very professional and quick to get someone out to the house to respond to an issue that we had with the Plumbing. Nick, the service tech was absolutely phenomenal, impatient taking care of both the problem in the house and dealing with my uncle who is 94 years old. I live out of state and he was very accommodating to help me with scheduling as well as keeping me …”
“Excellent service, flexible, and professional I had a heat pump water heater installed by Mr. Rooter Plumbing, and the experience was outstanding. They were very flexible when my delivery from Home Depot was delayed and unclear. They put my job on hold, and as soon as I confirmed the unit was arriving, they adjusted their schedule and got me in the same day. When the crew arrived, the lead technician and his …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 725 reviews so far. Treat this as a first read.
Newest review in our sample: Apr 2026.
Own Mr. Rooter Plumbing of Hampden & Hampshire Counties?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.