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IT

Industrial Technical Services

Westfield, MA
4.1(18 reviews)
RESPONSE

Unknown

No response data yet

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Mid-Range

Based on review analysis

RED FLAGS

1 concern

2 of 5 recent reviews (2026) describe unprofessional vehicle operator conduct: aggressive tailgating with company branding visible and improper parking blocking traffic

Trust Score: 0/100 · Based on 18 reviews

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 18 Reviews Tell Us

Emergency Response

Emergency and same-day calls

What To Watch Out For

Not enough data to identify workmanship or pricing weaknesses in plumbing-specific contexts

2 of 5 recent reviews (2026) describe unprofessional vehicle operator conduct: aggressive tailgating with company branding visible and improper parking blocking traffic

Quality & Professionalism

Strong workmanship quality and attention to detail, with reviewers praising precision and flawless execution

Professional communication and customer-focused approach with open dialogue throughout projects

Communication

Professional communication and customer-focused approach with open dialogue throughout projects

Pricing

Not enough data to identify workmanship or pricing weaknesses in plumbing-specific contexts

Clean & ProfessionalGood Communicator24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

D
david bornstein

ITS has been great to work with. Very professional and easy to communicate with.

M
Michael Albert

I could not recommend this company enough. We have been working with ITS on various large projects over the past 3 years and the experience has been nothing short of amazing. From the project management, the technicians, coordination across Mech/Electrical/Plumbing departments and all points in between, they have consistently provided A+ service. As a business owner, it's a daunting task finding reputable companies these days who deliver on their word and quotes, and we are lucky to have found ITS. 5 stars all day long!

R
Ron Paquette

I have had the pleasure of engaging with (ITS) for the past 22 years they provide, electrical, HVAC, and fire protection services for my company and I must say, they exceed all expectations. From the initial consultation to the completion of the project, their professionalism and expertise are evident every step of the way. The team at (ITS) demonstrated profound knowledge and skill in each aspect of their services. Whether it was troubleshooting electrical issues, optimizing HVAC systems for efficiency, or ensuring top-notch fire protection measures, they tackled every task with precision and proficiency. What truly stood out to me was their commitment to customer satisfaction. They took the time to understand my needs and provided tailored solutions that not only addressed the immediate concerns but also enhanced the overall safety and functionality of my fire alarm system. Moreover, their attention to detail was impeccable. Every aspect of the project was meticulously planned and executed, leaving no room for error. The result was flawless workmanship that instilled confidence in the reliability and durability of their installations. Furthermore, the team at (ITS) was incredibly courteous and respectful throughout the entire process. They maintained open communication, kept me informed of progress, and were always willing to address any questions or concerns I had. Overall, I cannot recommend (ITS) highly enough for anyone in need of electrical, HVAC, or fire protection services. Their dedication to excellence, combined with their technical proficiency and outstanding customer service, sets them apart as a true leader in their field. Thank you, (ITS), for your exceptional work!

J
Josh C

If the company name is on the van, you probably shouldn’t drive like an idiot and tailgate people. Thur 640am northbound past the air guard base.

D
Dale Earnhardt

Guy literally parked in the middle of a parking lot. Cars couldn’t get by because of him. There were many places to park, why can’t he just park in a parking spot. Absolutely disgusting. I Hope this isn’t how the whole company operates.

Business details

Phone
(413) 568-1427
Address
251 Union St, Westfield, MA 01085, USA
Hours
Varies — check website

Service area

Based in Westfield. Serves 6 nearby cities within 20 miles:

Last updated July 3, 2026 · Data from Google Reviews
0

Industrial Technical Services

4.1$$
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