Steve's Plumbing & Heating LLC
Plumber · Westfield, MA
Our verdict
Owner Aaron responds within hours even after-hours and completes boiler/water heater jobs in days at fair prices, with zero complaints across 5 recent reviews.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #15 of 15 plumbers we've reviewed in Westfield, MA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional after-hours responsiveness: replies to messages within an hour and calls back after business hours to ensure contact
1 cited review
“Aaron replied to my message within an hour and called back after hours.”
Fast job completion on major work: boiler installation with new piping completed in 90 minutes, full boiler replacement done same day as promised
1 cited review
“Thursday morning had a boiler, new piping and everything working perfectly in 90 minutes.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Competitive pricing consistently noted: 5 of 5 reviewers describe pricing as fair, reasonable, or the best price around
4 cited reviews
“Three years later I have no complaints or regrets.”
“Thursday morning had a boiler, new piping and everything working perfectly in 90 minutes.”
“Aaron replied to my message within an hour and called back after hours.”
“Aaron is professional, efficient and his pricing is fair.”
Cited in 5 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Long-term reliability: customer reports no issues 3 years after tankless water heater installation; another customer returned for second boiler replacement with same confidence
2 cited reviews
“Three years later I have no complaints or regrets.”
“Aaron replied to my message within an hour and called back after hours.”
Flexible deposit terms: waived 50% deposit requirement on short notice due to emergency winter boiler failure
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I thought that I've left a review for this company before, but it appears that I forgot. About 3 years ago, my water heater failed and needed to be replaced. After a lot of research and calls to several companies, I ended up hiring Aaron for a new tankless water heater installation. The transition from a conventional water heater, to a tankless one, was seamless. The quote was competitive/reasonable, the work was …”
“Called Aaron (the owner) on Monday, sent pics and dimensions Tuesday, spoke on phone Wednesday and Thursday morning had a boiler, some new piping and everything working perfectly in 90 minutes. VERY reasonable pricing, very prompt service and just and all around nice guy. I cannot give more than 5 stars but I wish I could. I highly- very highly- recommend contacting him for your plumbing needs.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 22 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Own Steve's Plumbing & Heating LLC?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Westfield, MA
O'Connell Oil AssociatesLOOK ELSEWHERERanked #13 of 15 in Westfield · Will help existing customers quickly and honestly, but won't take your emergency call if y…Biermann Plumbing & Heating, Inc.LOOK ELSEWHERERanked #14 of 15 in Westfield · Answers the phone immediately and shows up within days, with technicians who explain every…See all 15 plumbers we've reviewed in Westfield, MA →
Nearby: Westfield · Blandford · Canton Center · Stafford