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Mulberry Plumbing

Westfield, MA
4.9(55 reviews)
RESPONSE

Fast Response

Reviewers confirm quick response

EMERGENCY

24/7 Verified

Confirmed by reviews

PRICING

Unknown

Based on review analysis

RED FLAGS

1 concern

Price gouging complaint on routine job—1 of 5 reviews explicitly alleges dramatic overcharging on straightforward repairs with no justification provided by company

Trust Score: 0/100 · Based on 55 reviews

How they score across what matters

Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.

What they do well (and don’t)

Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.

What 55 Reviews Tell Us

Emergency Response

Fast emergency response—appointment secured next morning after Thursday evening call during water heater crisis

Emergency and same-day calls

What To Watch Out For

Severe pricing inconsistency—one reviewer charged $1,000 for simple faucet replacement and drain unclog (claimed doable in <1 hour), while same reviewer paid $237.50 for two faucet replacements elsewhere in May 2026

Hidden service call fee ($65) not disclosed at booking time, discovered only after technician dispatch

Price gouging complaint on routine job—1 of 5 reviews explicitly alleges dramatic overcharging on straightforward repairs with no justification provided by company

Quality & Professionalism

4 of 5 reviews praise professionalism, courtesy, and quality workmanship from named technician (Alex)

Punctuality and job site cleanliness noted as reliable across multiple reviews

Communication

Hidden service call fee ($65) not disclosed at booking time, discovered only after technician dispatch

Pricing

Severe pricing inconsistency—one reviewer charged $1,000 for simple faucet replacement and drain unclog (claimed doable in <1 hour), while same reviewer paid $237.50 for two faucet replacements elsewhere in May 2026

Hidden service call fee ($65) not disclosed at booking time, discovered only after technician dispatch

Fast ResponderClean & Professional24/7 Verified by Reviews

Customer reviews

Reviews from Google, Yelp & more

K
KARLENE K CHAPUT

Very satisfied. I would recommend Mulberry Plumbing to everyone. The technician was polite, and friendly. He got right to work and made some very sensible suggestions.

M
matthew colon

I hired them to do a plumbing job for my bridal suite. They gave me a very reasonable price. The best part is they were punctual, and you can tell from the beginning that this company has integrity. They stayed longer if they needed to and they cleaned up after themselves. Truly a great experience and I recommend them to anyone. Definitely will be spreading the word and using them again. Thank you for such an amazing job.

P
Peter Rodriguez

Alex from Mulberry Plumbing was awesome. He quickly figured out the issue with my water heater and explained it in a way that actually made sense. Super professional and courteous. Highly recommend!

C
Christine

They came to my house to replace a bathroom faucet (which I purchased) and unclog the drain (something fell in and it drains slow). THEY WANTED $1000!!! This was an easy job and could have been done in an hour or less. Total price gouging!! For comparison, in May 2026 I just had TWO faucets replaced (kitchen and bathroom) at my lakehouse and was charged $237.50. Get a quote first or they'll charge you $65 just for coming over. I didn't pay the $65 because I was never informed of that policy when I booked them.

J
Jay Agosto

I called this business on Thursday, September 25th about a leak in my water heater and spoke to Alex. I received an appointment for the very next morning and they showed up as agreed. After inspecting the water heater, I was informed that the leak was coming from an overhead pipe that was corroded and not from the water heater. I requested a quote to replace the corroded pipe as well as others that appeared to be corroding as well. I received a quote and the work was done as promised and I am happy with the results. I will be using this company again either for any emergency repair or other plumbing projects that I am planning at my property. I highly recommend them!

Business details

Phone
(413) 949-5705
Address
37 St Jacques Ave D, Agawam, MA 01001, USA
Hours
Varies — check website

Service area

Based in Westfield. Serves 8 nearby cities within 20 miles:

Last updated July 3, 2026 · Data from Google Reviews
0

Mulberry Plumbing

4.9
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