O'Connell Oil Associates
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No emergency data in reviews
Budget-Friendly
Based on review analysis
2 concerns
Refuses emergency service to new customers regardless of circumstances—one reviewer with heating emergency during winter was denied help because they weren't an existing account, even though previous homeowner had been a long term client, Driver backed into customer's car and then verbally blamed the customer instead of taking responsibility
Trust Score: 0/100 · Based on 32 reviews
How they score across what matters
Based on 5 reviews analyzed. Click a row for the quote that best illustrates the score.
What they do well (and don’t)
Green means reviews confirm they’re good at it. Red means reviewers flag issues. Gray means no reviews talk about it yet.
What 32 Reviews Tell Us
Emergency Response
No reviewers specifically mention emergency response times
What To Watch Out For
2 of 5 reviewers report poor customer service and unprofessional technician behavior, including driver aggression after vehicle damage
Refuses emergency service to new customers regardless of circumstances—one reviewer with heating emergency during winter was denied help because they weren't an existing account, even though previous homeowner had been a long term client
Driver backed into customer's car and then verbally blamed the customer instead of taking responsibility
Respect for Your Home
2 of 5 reviewers report poor customer service and unprofessional technician behavior, including driver aggression after vehicle damage
Customer reviews
Reviews from Google, Yelp & more
They helped me out in my emergency. Very honest I definitely recommend them. Thank you for having a heart. It's appreciated beyond words. I appreciate Benny being knowledgeable about servicing my equipment. May this company continue to flourish. Stay blessed!
O'Connell Oil is fantastic! I had converted from oil to gas and didn't know they service gas as well. Unfortunately, I reached out to a local company, Fontaine Heating and they completed a service, but failed to bleed the system, so my heat wouldn't come on. When I called Fontaine they wanted to charge me again ($100) and refused to even look at it to see if there was a simple solution. Well, I ended up calling O'Connell and the tech and manager came to my home and took care of it for me - it was caused by Fontiaine not bleeding the system (simple)! I want to thank the team at O'Connell for just being decent and caring for your customer...I will never go anywhere else!
I wish I could say something nice but one of their drivers backed into the front end of my car and then yelled at me for it. Proceeded to pull into the residential address and deliver oil while yelling at me that I drove into the back of his truck. I hope you guys get some drivers that are more aware of their surroundings because if I hadn't slammed on my brakes he could've done much worse than put a deep scratch on my front bumper.
Customer service is atrocious. Techs are worse. I’ve dealt with heating and cooling companies in multiple states as both a home owner and a renter. This company is one if the worst I’ve dealt with.
New home owner in the area for less than two weeks, now we have a heating emergency and can't get service because we aren't an existing customer, (despite the previous owner being a client for years) While I understand this is "standard" it certainly doesn't help keep my children from freezing just after Christmas. New customers we will not become.
Business details
Service area
Based in Northampton. Serves 6 nearby cities within 20 miles:
O'Connell Oil Associates