O'Connell Oil Associates
Plumber · Northampton, MA
Our verdict
Will help existing customers quickly and honestly, but won't take your emergency call if you're new to the area—even during a heating crisis.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Westfield, MA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
2 of 5 reviews praise honest service and willingness to help with genuine emergencies, including fixing a competitor's mistake at no charge
Cited in 2 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Refuses emergency service to new customers regardless of circumstances—one reviewer with heating emergency during winter was denied help because they weren't an existing account, even though previous homeowner had been a long-term client
“Can't get service because we aren't an existing customer.”
Red flag
Driver backed into customer's car and then verbally blamed the customer instead of taking responsibility
“Driver backed into car and yelled at me for it.”
2 of 5 reviewers report poor customer service and unprofessional technician behavior, including driver aggression after vehicle damage
“Driver backed into car and yelled at me for it.”
Cited in 2 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 3 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I wish I could say something nice but one of their drivers backed into the front end of my car and then yelled at me for it. Proceeded to pull into the residential address and deliver oil while yelling at me that I drove into the back of his truck. I hope you guys get some drivers that are more aware of their surroundings because if I hadn't slammed on my brakes he could've done much worse than put a deep scratch on …”
“Customer service is atrocious. Techs are worse. I’ve dealt with heating and cooling companies in multiple states as both a home owner and a renter. This company is one if the worst I’ve dealt with.”
“New home owner in the area for less than two weeks, now we have a heating emergency and can't get service because we aren't an existing customer, (despite the previous owner being a client for years) While I understand this is "standard" it certainly doesn't help keep my children from freezing just after Christmas. New customers we will not become.”
Positive
“They helped me out in my emergency. Very honest I definitely recommend them. Thank you for having a heart. It's appreciated beyond words. I appreciate Benny being knowledgeable about servicing my equipment. May this company continue to flourish. Stay blessed!”
“O'Connell Oil is fantastic! I had converted from oil to gas and didn't know they service gas as well. Unfortunately, I reached out to a local company, Fontaine Heating and they completed a service, but failed to bleed the system, so my heat wouldn't come on. When I called Fontaine they wanted to charge me again ($100) and refused to even look at it to see if there was a simple solution. Well, I ended up calling …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 32 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
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