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The 8 plumbers serving Goshen, ranked.

10 plumbing companies serve the Goshen area within 20 miles, and we've read 45 of their public reviews — the critical ones first. Rankings are not for sale.

Ratings run high here (median 4.7, 1 below 4.0), but the depth behind them varies: 3 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 6 of the 10 companies have one — it's flagged below with their exact words. One number worth knowing: only one company in this radius — Home Services at The Home Depot — sits below 4.0 (3.3). Across the reviews we analyzed, the work named most often is burst pipes and flooding.

Updated Jul 11, 202620-mile radius of downtown GoshenHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 38 reviews across 8 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

We'd keep looking

The average rating hides complaint patterns we can't ignore
1

Nolan Plumbing And Heating

We'd call someone else first
4.9 (366 Google reviews) 16.3 mi from downtown GoshenNot a 24/7 shop

Perfect 5-star track record with same-day emergency response and transparent pricing that matches the estimate.

Rating mix — of the 5 reviews we analyzed366 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 366 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Exceptional after-hours responsiveness: leaves message after hours and receives callback first thing in morning with convenient appointment scheduling (cited in 1 of 5 reviews)
  • All 5 reviews praise transparent communication and willingness to explain work: technicians explain what's happening with systems in detail (cited in 3 of 5 reviews)
  • Consistent cost control: multiple reviewers highlight work kept cost-effective and within budget despite complex jobs ranging from residential to 12,000 sqft commercial construction (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
My partner and I are thrilled with our experiences working with Nolan Plumbing. From our first phone call asking for help to the completed job, at every step the people were efficient, quick to respond, thorough in their explanations, and skilled in the work …
Wisty Rorabacher · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 366 reviews · newest from Jun 2026

4.9 (212 Google reviews) 12.1 mi from downtown GoshenNot a 24/7 shop

Extremely responsive emergency service with proven frozen-pipe expertise—one technician worked 21 hours straight to prevent disaster—but pricing fairness is completely unstudied in available reviews.

Rating mix — of the 5 reviews we analyzed212 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 212 reviews so far. Treat this as a first read.

Why we're cautious

  • Pricing fairness dimension scored 0/100 despite 212 Google reviews averaging 4.9/5—no review evidence of cost transparency or quotes, creating opaque pricing visibility for emergency callers

To be fair

  • 5 of 5 reviews praise responsiveness and professional service, including one rainy freezing night emergency callout (cited in 5 of 5 reviews)
  • Emergency preparedness: 24/7 emergency service availability mentioned with frozen pipe rescue during off-hours conditions (cited in 2 of 5 reviews)
  • Technical expertise demonstrated across HVAC and plumbing, with one review specifically citing complex troubleshooting and creative problem-solving (cited in 2 of 5 reviews)
What reviewers praise
They have been to our house twice to do work. They are very responsive and accommodating with scheduling. They are professional, courteous, and do great work. After my first experience,, I called again for some other work. They are now my first choice!
John Strong · ★★★★★ · Google · May 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 212 reviews · newest from May 2026

3

Boulanger's Plumbing & Heating, Inc.

We'd call someone else first
4.1 (108 Google reviews) 16.4 mi from downtown GoshenNot a 24/7 shop

Quality workmanship from experienced technicians, but pricing is notably high and diagnostic accuracy has been questioned—call them for installation work you trust, but get competing quotes on major jobs.

Rating mix — of the 5 reviews we analyzed108 total on Google
53
41
30
20
11

Small sample — we've analyzed only 5 of 108 reviews so far. Treat this as a first read.

Why we're cautious

  • Serious diagnostic failure: plumber unable to troubleshoot a toilet issue that a competing service resolved immediately, resulting in customer paying $541.33 total ($191.33 to Boulanger's + $350 to competitor) for work that should have been done once (1 of 5 reviews)
  • Geographic service quality variation noted; reviewer explicitly advises against using Boulanger's in the Hilltowns region due to accessibility and scheduling challenges (1 of 5 reviews)
  • Pricing significantly above market; one review quotes $30,000 for a 700 sq ft apartment heating system described as 'extremely overpriced', with customer explicitly noting 'Get quotes!' (1 of 5 reviews)

To be fair

  • Excellent workmanship quality; 3 of 5 reviews specifically praise the quality of installation and repair work (cited in 3 of 5 reviews)
  • Strong responsiveness on emergency calls; furnace replacement completed 'within a very reasonable time' during critical need (cited in 1 of 5 reviews)
  • Thorough cleanup and attention to detail; multiple reviews mention cleanup and additional improvements beyond the core job (cited in 3 of 5 reviews)
What reviewers praise
Very nice people to work with , and friendly. They do a good job , and cleanup everything .my new water heater is working great.
Alice Brin · ★★★★★ · Google · Feb 2026
The most critical take we found
If I could give 0 stars I would. Had a minor leak from a toilet, called Boulanger's. Plumber came out and could not fix the leak. They put in a new water closet flange and said I needed to get a professional snake because there was a clog. I called …
S W · · Google · Jan 2026

We read 5 of 108 reviews · newest from Feb 2026

4

AM/PM Plumbing & Heating Inc

We'd call someone else firstSmall track record
4.7 (38 Google reviews) 13.8 mi from downtown GoshenNot a 24/7 shop

Gets to frozen pipes and tough diagnostics fast, with team members (Mitch and Scott) who solve problems on first visit—pricing is standard market rate.

Rating mix — of the 5 reviews we analyzed38 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 38 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Rapid emergency response: 3 of 5 reviewers specifically praise same-day or end-of-day callbacks on urgent calls, including frozen pipes and last-minute roof work issues (cited in 2 of 5 reviews)
  • Expert diagnostics: Scott has resolved recurring problems that stumped competitors on first visit, including boiler cleaning and sewage line clogs (cited in 2 of 5 reviews)
  • Goes beyond the call: Offers phone troubleshooting to avoid unnecessary service calls and provides free advice on secondary issues during visits (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
I have relied on AM/PM plumbing for several years, for small home jobs. They have always been responsive, and their work has been top notch. Had a couple of times that I experienced frozen pipes, and Mitch and his crew were right there. Though plumbing …
Laurie Mathers · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 38 reviews · newest from Mar 2026

5

O'Connell Oil Associates

We'd call someone else firstSmall track record
4.2 (32 Google reviews) 14.9 mi from downtown GoshenNot a 24/7 shop

Will help existing customers quickly and honestly, but won't take your emergency call if you're new to the area—even during a heating crisis.

Rating mix — of the 5 reviews we analyzed32 total on Google
52
40
30
20
13

Small sample — we've analyzed only 5 of 32 reviews so far. Treat this as a first read.

Why we're cautious

  • Refuses emergency service to new customers regardless of circumstances—one reviewer with heating emergency during winter was denied help because they weren't an existing account, even though previous homeowner had been a long-term client (1 of 5 reviews)
  • Driver backed into customer's car and then verbally blamed the customer instead of taking responsibility (1 of 5 reviews)
  • 2 of 5 reviewers report poor customer service and unprofessional technician behavior, including driver aggression after vehicle damage (2 of 5 reviews)

To be fair

  • 2 of 5 reviews praise honest service and willingness to help with genuine emergencies, including fixing a competitor's mistake at no charge (cited in 2 of 5 reviews)
What reviewers praise
They helped me out in my emergency. Very honest I definitely recommend them. Thank you for having a heart. It's appreciated beyond words. I appreciate Benny being knowledgeable about servicing my equipment. May this company continue to flourish. Stay blessed!
THE JAMN FAM · ★★★★★ · Google · Jan 2024
The most critical take we found
I wish I could say something nice but one of their drivers backed into the front end of my car and then yelled at me for it. Proceeded to pull into the residential address and deliver oil while yelling at me that I drove into the back of his truck. I hope you …
Andrei Wood · · Google · Jan 2026

We read 5 of 32 reviews · newest from Jan 2026

6

Phillips Plumbing & Heating

We'd call someone else firstSmall track record
4.6 (10 Google reviews) 16.6 mi from downtown GoshenNot a 24/7 shop

Consistently excellent across all dimensions with zero complaints—the safest 2am call if they answer, though limited review volume (5 analyzed) means less real-world emergency data.

Rating mix — of the 5 reviews we analyzed10 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 10 reviews so far. Treat this as a first read.

What reviewers keep saying

  • 5 of 5 reviews praise professionalism and pleasant demeanor; team clearly trained on customer interaction (cited in 2 of 5 reviews)
  • 4 of 5 reviews explicitly mention speed or efficiency; one customer reports 'fixed my problem in no time' (cited in 1 of 5 reviews)
  • Pricing explicitly called 'so reasonably priced' by customer with hot water tank replacement—major service (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
I own an older home and between new heating system to bathroom, kitchen upgrades Top notch workmanship ...
David Hill · ★★★★★ · Google · Aug 2025
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 10 reviews · newest from Aug 2025

7

Redstar Plumbing & Heating

We'd call someone else firstSmall track record
5.0 (7 Google reviews) 14.1 mi from downtown GoshenNot a 24/7 shop

Consistently excellent workmanship and customer service across all reviews, but zero emergency responsiveness data makes 2am availability unclear.

Rating mix — of the 5 reviews we analyzed7 total on Google
55
40
30
20
10

Small sample — we've analyzed only 5 of 7 reviews so far. Treat this as a first read.

Why we're cautious

  • Responsiveness score of 0/100 despite high ratings elsewhere—reviews contain no mention of response times, after-hours availability, or emergency call handling

To be fair

  • All 5 reviews praise technical skill and professionalism—customers highlight 'remarkable skill' and 'exceptional results' (cited in 2 of 5 reviews)
  • Pricing perceived as fair value by customers; 3 reviews explicitly mention worthiness of cost (cited in 2 of 5 reviews)
  • High trust and recommendation rate—customers express 'immense trust' and 'highly suggest them' (cited in 2 of 5 reviews)
What reviewers praise
The staff's admirable expertise and professionalism were highly commendable. They completed the task with remarkable skill.
Wesley Hill · ★★★★★ · Google · Jul 2024
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 7 reviews · newest from Jul 2024

8

Home Services at The Home Depot

We'd call someone else firstSmall track record
3.3 (7 Google reviews) 18.1 mi from downtown GoshenNot a 24/7 shop

Not a traditional emergency plumber—Home Depot's service only guarantees 24/7 response if they sell you the equipment, otherwise you wait until 8am.

Rating mix — of the 3 reviews we analyzed7 total on Google
51
40
30
21
11

Small sample — we've analyzed only 3 of 7 reviews so far. Treat this as a first read.

Why we're cautious

  • Conditional emergency service: 1 of 3 reviews explicitly warns that 24/7 emergency claims are false unless you purchase from Home Depot first. (1 of 3 reviews)
  • Misleading emergency availability: advertises 24-hour emergency service but only honors it if Home Depot sells you the equipment; customers without Home Depot products must wait until 8am. (1 of 3 reviews)
  • Search result spam: appearing in plumber search results despite being a retail store, not a plumbing service provider. (1 of 3 reviews)

To be fair

  • Exceptional generosity and customer care: one reviewer praised staff for replacing a defective dehumidifier at no charge and installing it in-home for an elderly, handicapped customer. (cited in 1 of 3 reviews)
What reviewers praise
My mother Asunta Burke visited your store this afternoon and I wanted to thank you for your terrific service. Her plumber had purchased a dehumidifier last year and it never worked. She tried numerous times to have him either fix it or return it. He never …
james burke · ★★★★★ · Google · Jul 2015
The most critical take we found
It says they're open twenty four hours for emergency service but only if they sell you the water heater. Otherwise you're on your own until eight a m the next day , even though they're supposed to be open twenty four hours.
loretta allison · ★★ · Google · Sep 2024

We read 3 of 7 reviews · newest from Sep 2024

Also serving Goshen — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Wendling Sewer Service of the Berkshires LLC 4.7 (15 Google reviews) · Pittsfield · 18.8 mi Call
Walunas Plumbing & Heating 5.0 (3 Google reviews) · Westfield · 18.4 mi Call

What reviewers complain about in Goshen

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Western Mass Heating, Cooling & Plumbing, Inc. - HVAC Contractors in Western MAPricing fairness dimension scored 0/100 despite 212 Google reviews averaging 4.9/5—no review evidence of cost transparency or quotes, creating opaque pricing visibility for emergency callers
  • Boulanger's Plumbing & Heating, Inc.Serious diagnostic failure: plumber unable to troubleshoot a toilet issue that a competing service resolved immediately, resulting in customer paying $541.33 total ($191.33 to Boulanger's + $350 to competitor) for work that should have been done once
  • Boulanger's Plumbing & Heating, Inc.Geographic service quality variation noted; reviewer explicitly advises against using Boulanger's in the Hilltowns region due to accessibility and scheduling challenges
  • O'Connell Oil AssociatesRefuses emergency service to new customers regardless of circumstances—one reviewer with heating emergency during winter was denied help because they weren't an existing account, even though previous homeowner had been a long-term client
  • O'Connell Oil AssociatesDriver backed into customer's car and then verbally blamed the customer instead of taking responsibility
  • Redstar Plumbing & HeatingResponsiveness score of 0/100 despite high ratings elsewhere—reviews contain no mention of response times, after-hours availability, or emergency call handling
  • Home Services at The Home DepotConditional emergency service: 1 of 3 reviews explicitly warns that 24/7 emergency claims are false unless you purchase from Home Depot first.
  • Boulanger's Plumbing & Heating, Inc.Pricing significantly above market; one review quotes $30,000 for a 700 sq ft apartment heating system described as 'extremely overpriced', with customer explicitly noting 'Get quotes!'

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Goshen we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 38 reviews across 8 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Ashfield, Buckland, Charlemont, Conway, Middlefield, Plainfield, Savoy, Shelburne Falls, Windsor — this Goshen guide covers those areas.

Nearby city guides