Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical
Plumber · Chicopee, MA · Open 24 hours per Google listing
Our verdict
Excellent emergency responsiveness and workmanship, but pricing can be 2-3x competitors for similar work—get a second opinion before major repairs.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #1 of 15 plumbers we've reviewed in Westfield, MA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jul 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Exceptional emergency availability: answers weekend calls, early morning texts, and late-night coordination with same-day/next-day service
1 cited review
“answering weekend calls, early morning and late night texts coordinating”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Thorough diagnosis and follow-through: technicians don't give up until problems are fully solved, as shown by post-installation issue resolution
2 cited reviews
“Brian worked until the problem was solved — he did not give up”
“answering weekend calls, early morning and late night texts coordinating”
Professional communication and transparency: confirm appointments, introduce technicians by name, explain work clearly, and respect customer preferences without pressure upselling
1 cited review
“Brian worked until the problem was solved — he did not give up”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
One-stop-shop capability: can handle electrical, heating, plumbing, and AC in same visit with coordinated teams
1 cited review
“answering weekend calls, early morning and late night texts coordinating”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Major overquoting pattern: 2 of 5 reviews document quotes 2-25x higher than competitor prices for identical or similar work, suggesting potential diagnostic bias toward expensive replacements
“quoted us 25k, another company said only $1000 of work needed”
Cited in 2 of the 5 reviews we analyzed.
Pricing significantly exceeds competitors: quoted $25k for boiler replacement where another company diagnosed only $1k in repairs needed; quoted $2k+ for boiler maintenance where competitor offered same service for ~$1k
“quoted us 25k, another company said only $1000 of work needed”
Cited in 2 of the 5 reviews we analyzed.
Diagnostic accuracy and expertise gaps: misdiagnosed boiler issues requiring full replacement when parts-only fix was sufficient; failed to clearly explain heating performance problems
“quoted us 25k, another company said only $1000 of work needed”
Cited in 2 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Our high efficiency Navien combi boiler with water heater suddenly stopped working. A Hurley and David technician responded very quickly and assessed the furnace. We were told that the whole furnace needed to be replaced. The technician said that a sales person could visit us that night to give us quotes. Salesperson quoted us 25k for full replacement. We said we’d like to get other quotes. Another company visited …”
“I thought the tech was unable to explain why our home was not heating effectively, then he provided a quote to perform boiler maintenance that was over $2k, and overall did not instill confidence that this would be money well spent. I ended up with Air Experts who will perform the same maintenance for half that price, and they explained the boiler's performance issues concisely. I appreciated that someone was sent …”
Positive
“I have worked with HD for several years now, and greatly appreciate them. Of note, I recently needed to get AC, Heating, and Plumbing service last minute. The team at HD has gone above and beyond what I expected, answering weekend calls from me, early morning and late night texts coordinating, helping us arrange alternative individuals to let them in when we weren’t able to get home in time. I care deeply about my …”
“Twice now we've needed service and twice, Hurley & David have delivered. It's nice to have one company who can take care of your needs like electrical, heating and plumbing. We've used all three. I really like their professionalism. They call and confirm your appointments and let you know who's coming so anyone left home can feel secure opening the door. All the technicians were professional and responsive and …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 3,694 reviews so far. Treat this as a first read.
Newest review in our sample: May 2026.
Own Hurley & David - Air Conditioning, Heating, Plumbing, & Electrical?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.