AM/PM Plumbing & Heating Inc
Plumber · Northampton, MA
Our verdict
Gets to frozen pipes and tough diagnostics fast, with team members (Mitch and Scott) who solve problems on first visit—pricing is standard market rate.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #12 of 15 plumbers we've reviewed in Westfield, MA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Rapid emergency response: 3 of 5 reviewers specifically praise same-day or end-of-day callbacks on urgent calls, including frozen pipes and last-minute roof work issues
1 cited review
“Mitch and his crew were right there for frozen pipes.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Expert diagnostics: Scott has resolved recurring problems that stumped competitors on first visit, including boiler cleaning and sewage line clogs
1 cited review
“Scott figured out the ongoing issue after multiple visits with another company.”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
Goes beyond the call: Offers phone troubleshooting to avoid unnecessary service calls and provides free advice on secondary issues during visits
Cited in 1 of the 5 reviews we analyzed.
Long-term reliability: 3 of 5 reviewers are multi-year customers who report consistent quality across multiple service calls
1 cited review
“Mitch and his crew were right there for frozen pipes.”
Cited in 3 of the 5 reviews we analyzed — 2 cited reviews not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 5reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Positive
“I have relied on AM/PM plumbing for several years, for small home jobs. They have always been responsive, and their work has been top notch. Had a couple of times that I experienced frozen pipes, and Mitch and his crew were right there. Though plumbing prices ain't cheap, I find their prices in line with other plumbing outfits. They do a good job. Joe”
“AM/PM Was super responsive, reassuring, and knowledgable...what else can you want?! After multiple visits with another company, Scott (first time out), figured out the ongoing issue with my 8 year old Bosch boiler (a part just needed to be cleaned!), fixed it, and was on his way. I can't recommend them enough.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 38 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
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