FastPlumber near me

The 15 24/7 plumbers serving Norcross

These 15 plumbers list 24/7 hours on their Google profiles — a claim they publish, not something we tested. We read 1,364 of their reviews for what actually happens after hours: where reviewers describe a real 2 a.m. call, that evidence is quoted below; where no review mentions after-hours response either way, the card says that too. Rankings are not for sale.

Updated Jul 11, 202620-mile radius of downtown NorcrossHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 1,364 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Before you call anyone: shut off your main water valve. Then start at the top — every card is one tap to call. Not urgent? See all ranked plumbers in Norcross →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
1

Plumb Doctor

Top pick24/7 per Google listing
4.9 (655 Google reviews) 19.5 mi from downtown Norcross

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

94 of 98 analyzed are 5-star with fair_pricing cited 12 times; one Christmas-Eve same-day water-heater install stands out, though 1 reviewer found visual-inspection charges 'outrageous.'

Rating mix — of the 15 reviews we analyzed655 total on Google
5★14
4★0
3★0
2★1
1★0

What reviewers keep saying

  • Same-day and after-hours emergency response cited (weekend_or_emergency = 16, fast_response = 11) (cited in 3 of 98 reviews)
  • Upfront, fair pricing with no bait-and-switch praised (fair_pricing = 12) (cited in 3 of 98 reviews)
  • Decade-plus repeat customers credit techs (Corey, David, Jacob) by name (cited in 3 of 98 reviews)

What reviewers complain about

  • One 3-star reviewer found a return visit's charges 'outrageous' and unaffordable (1 of 98 reviews)
What reviewers praise
“Water heater died on Christmas Eve and Plumb Doctor came through with the same day install, a Christmas miracle! Big shout out to Fletcher, thank you and Merry Christmas!”
Stephen Johnson · ★★★★★ · Google · Dec 2025
The most critical take we found
“These guys replaced my hot water heater and have done other work for me over the years. I've been pleased w quality and price. I called in August 2025 about replacing 2 exterior faucets and my kitchen faucet - $1,700 was the quote. I got a master plumber to …”
S R · ★★ · Google · Aug 2025

We read 98 of 655 reviews · newest from Dec 2025

(770) 912-8922
Full report →Website ↗
2

Aaron Services: Plumbing, Heating, Cooling

Top pick24/7 per Google listing
4.9 (2,459 Google reviews)3.7 on Yelp (89) 12.4 mi from downtown Norcross

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

BBB A+-accredited, 4.9 stars across 2,459 reviews; same-day service on 19 of 100 analyzed requests, with technician Gabe Jimenez cited repeatedly for honest diagnosis — but 5 of 100 reviews flag overpricing and 1 describes a $370 valve seal quote later revealed as a scam.

Rating mix — of the 15 reviews we analyzed2,459 total on Google
5★5
4★1
3★1
2★3
1★5

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • 1 Yelp review describes a $370 quote for a toilet valve seal and a 'step outside to call manager' price-drop tactic — consistent with high-pressure upsell pattern. (1 of 100 reviews)
  • Pricing complaints in 5 of 100 reviews (themeCounts.expensive=5); 1 Yelp reviewer reports $370 quote for a valve seal and describes tech stepping out to 'call a manager' before dropping the price. (2 of 100 reviews)

To be fair

  • Same-day dispatch documented in 19 of 100 analyzed service mentions; burst water main received same-day quote and rapid completion per 2 of 12 quotes. (cited in 2 of 100 reviews)
  • Honest diagnosis over upsell: technician Gabe Jimenez identified a 6-year-old water heater (not 18 years as customer believed) and a shower valve needing minor repair — saved customer two unnecessary jobs. (cited in 1 of 100 reviews)
  • Workmanship strength across 17 of 100 analyzed reviews; underground foundation leak located and repaired same visit per 1 reviewer. (cited in 2 of 100 reviews)
What reviewers praise
“We had an underground leak at the foundation, and were able to schedule an inspection the next day. Gabe came out and really flexed his experience by quickly locating our issue. He informed us of our options and was able to repair the leak very timely and …”
Jerry Lu · ★★★★★ · Google · Feb 2026
The most critical take we found
“I can't figure out how they get an "Angie's List" endorsement - I called & set up an appointment for a septic tank pumping - done deal - until they called me back later & said they had to cancel because "it would cost too much in gas to come to my house"... …”
Rick M. · ★ · Yelp · Dec 2015

We read 100 of 2,459 reviews · newest from Feb 2026 · BBB A+ accredited

(770) 945-3453
Full report →Website ↗
3

Chen Plumbing

Top pick24/7 per Google listing
4.9 (1,712 Google reviews)5.0 on Yelp (27) 1.1 mi from downtown Norcross

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9★ across 1,712 reviews; reviewConsistency=0.958 with 98 of 100 five-stars — fast_response=19 and workmanship=20 are top themes; same-day service with stocked vans and no upsell on unnecessary repairs documented repeatedly.

Rating mix — of the 15 reviews we analyzed1,712 total on Google
5★14
4★0
3★0
2★0
1★1

What reviewers keep saying

  • fast_response cited in 19 of 100 reviewed reviews — one tech responded within 10 minutes of initial message, arrived 20 minutes later, and resolved the issue in 5 minutes (cited in 2 of 100 reviews)
  • Anti-upsell discipline confirmed: tech diagnosed 120 PSI overpressure issue, fixed pressure-reducing valve and expansion tank instead of pushing a new water heater — all work clean and fully explained (cited in 1 of 100 reviews)
  • Fair and transparent pricing — line items walked through with customer, workmanship=20 theme across 100 analyzed reviews, BBB A+ accredited (cited in 2 of 100 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Shane from Chen Plumbing was an absolute pleasure to work with. The work was A+ class quality and completed in a timely manner. Unlike some professionals, Shane had all the necessary supplies on the Van, gave the estimate and did all the work same day! Who …”
Darrell Short · ★★★★★ · Google · Mar 2026
The most critical take we found
“I was disappointed with Chen Plumbing after reading so many great reviews. My 20-year-old water heater started leaking, so I called them out. The techs said my water pressure was extremely high at 110 psi, which surprised me because our original plumber had …”
John Beeler · ★ · Google · Apr 2026

We read 100 of 1,712 reviews · newest from Mar 2026 · BBB A+ accredited

(678) 831-6404
Full report →Website ↗
4

1-Tom-Plumber

Top pick24/7 per Google listing
5.0 (1,442 Google reviews) 13.7 mi from downtown Norcross

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

1-Tom-Plumber holds a perfect 5.0 across 1,442 reviews — all 5 analyzed are five-star; techs arrive within an hour of calling and send bio/photo text notifications before arrival.

Rating mix — of the 5 reviews we analyzed1,442 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 1,442 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Arrived within an hour of calling to replace outdoor spigots — offered options and finished same day (cited in 1 of 5 reviews)
  • Text notification with tech bio and photo sent before arrival — praised as a 'nice personal touch' (cited in 1 of 5 reviews)
  • Tech took time to explain how sink plumbing works leaving the resident informed and satisfied (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Rafael and Phillip are amazing! Their customer service is top tier! Rafael took the time to thoroughly explain how the sink plumbing works and now I have a happy resident! I highly recommend 1tom plumber for all your plumbing needs!”
Jumeka Simmons · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,442 reviews · newest from Mar 2026

(678) 782-8891
Full report →Website ↗
5

Rapid Response Plumbing

Top pick24/7 per Google listing
5.0 (1,277 Google reviews) 13.4 mi from downtown Norcross

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

5.0 stars across 1,277 reviews with 99 of 100 sampled at 5 stars. Same-day water heater swaps, gas line runs, and burst pipe work — techs (Stevie, Luke, Jason) catch code violations and leaks that previous plumbers missed.

Rating mix — of the 15 reviews we analyzed1,277 total on Google
5★14
4★0
3★0
2★0
1★1

What reviewers keep saying

  • Catches what previous plumbers missed — Stevie identified a water-heater leak and several code violations on a unit installed weeks earlier by a different plumber. (cited in 2 of 100 reviews)
  • Same-day dispatch on water heater failures — Luke replaced a busted water heater the same day the customer called. (cited in 2 of 100 reviews)
  • Beat multiple competing gas line quotes — Luke provided the best solution at an incredible price after the customer talked to a dozen other plumbers. (cited in 2 of 100 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“I believe I got an honest and sincere effort from Jason Johnson, with Rapid Response Plumbing, to take care of my home’s sewer problems. He was a very forthright in describing what needed to be done. Jason and his assistants delivered exceptional service in …”
Pete Barkelew · ★★★★★ · Google · Mar 2026
The most critical take we found
“Multiple websites for this company promise same day well repair, each with a different phone number. They can’t service wells. Or only have one guy who can and he may or may not be available.”
Aaron Wright · ★ · Google · May 2026

We read 100 of 1,277 reviews · newest from Mar 2026

(770) 589-0977
Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first
6

Atlantis Plumbing

Caveats apply24/7 per Google listing
4.9 (2,759 Google reviews)2.9 on Yelp (15) 15.5 mi from downtown Norcross

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

High-volume operation (2,759 Google reviews, 90 of 100 sampled 5-star) praised for fast leak crews working past midnight, but Yelp surfaces 1-star jobs alleging $13,000 overbilling.

Rating mix — of the 15 reviews we analyzed2,759 total on Google
5★9
4★0
3★0
2★0
1★6

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Reviewer alleges a simple under-sink pipe change ballooned to $13,000 and the owner went unreachable (1 of 100 reviews)
  • Reviewer says a confirmed leak-detection job turned into a whole-home upsell inspection that wasn't the service requested (1 of 100 reviews)
  • Yelp reviewers report dramatic overbilling, including a $13,000 charge for a kitchen-sink pipe change (2 of 100 reviews)

To be fair

  • Crew worked until 2:30 AM in headlamps to restore a 1,500-foot water line and stayed friendly throughout (cited in 1 of 100 reviews)
  • Same-day leak diagnosis with a next-day crew and damage minimized to the yard (cited in 1 of 100 reviews)
  • Upfront $80 service-call pricing with no nickel-and-diming reported (cited in 1 of 100 reviews)
What reviewers praise
“If you're looking for a plumber, look no further than Atlantis Plumbing! Brandon did an amazing job! He was also very nice and left everything very clean. We are new to Atlanta and I found this company on Google reviews. You always take a chance with someone …”
Adrienne · ★★★★★ · Google · Feb 2026
The most critical take we found
“UPDATE: I have tried contacting the owner several times. Immediately they say "Mike is out today. He will call you tomorrow." They are not interested in making it right AT ALL. I am just ignored after they ran away with my money. I found out this job …”
Dana H. · ★ · Yelp · Oct 2024

We read 100 of 2,759 reviews · newest from Feb 2026 · BBB A+ accredited

(770) 505-8570
Full report →Website ↗
7

Casteel Heating, Cooling, Plumbing & Electrical

Caveats apply24/7 per Google listing
4.9 (6,669 Google reviews) 14.2 mi from downtown Norcross

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9 stars on 6,669 reviews; 4 of 5 analyzed are 5-star with advance arrival notifications and tech photos sent, but 1 reviewer flags $3,000+ in upsells and prices significantly above competitors.

Rating mix — of the 5 reviews we analyzed6,669 total on Google
5★4
4★0
3★0
2★1
1★0

Small sample — we've analyzed only 5 of 6,669 reviews so far. Treat this as a first read.

Why we're cautious

  • Post-service smell persisted indefinitely after $3,000+ HVAC add-ons — company told customer it was normal and permanent; 2-star review notes they never disclosed this beforehand (1 of 5 reviews)
  • Pricing significantly above market: 1 reviewer researched post-visit and found Casteel prices well above comparable companies after approving $3,000+ in recommendations (1 of 5 reviews)

To be fair

  • Tech photo and ETA text sent before every visit — confirmed in 1 of 5 analyzed reviews, reducing uncertainty for homeowners (cited in 1 of 5 reviews)
  • Recommendations made without pressure in 2 of 5 analyzed reviews; technicians explain options and back claims with photos (cited in 2 of 5 reviews)
  • Water heater replacement discounts totaling over $1,000 applied without customer having to ask, per 1 of 5 analyzed reviews (cited in 1 of 5 reviews)
What reviewers praise
“We scheduled our spring HVAC check up with Casteel heating. Our technician Gerardo called this morning to let us know when we could expect him to arrive. We received a text with a photo of him so we would know who to be expecting. He arrived promptly and …”
greg cote · ★★★★★ · Google · Mar 2026
The most critical take we found
“After I had my first visit, that was part of my HVAC maintenance membership, Casteel recommended over $3000 of changes. I did want to avoid clogs and I did want to avoid mold or bacteria in my system, so I okayed the changes. After they made the changes, …”
M O · ★★ · Google · Mar 2026

We read 5 of 6,669 reviews · newest from Mar 2026

(770) 758-6263
Full report →Website ↗
8

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing
4.8 (1,650 Google reviews) 10.0 mi from downtown Norcross

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Roto-Rooter Lawrenceville (4.8★, 1,650 reviews) — tech Russell dominates 3 of 5 sampled reviews for prompt diagnosis and ahead-of-schedule arrivals; fast_response=2, professional=3 across all 5 sampled reviews.

Rating mix — of the 5 reviews we analyzed1,650 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 1,650 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Russell arrived ahead of schedule and completed same-day diagnosis with solution scheduled next business day — including a New Year's Eve business emergency handled considerately around client flow. (cited in 1 of 5 reviews)
  • After-hours call response confirmed — dispatched 2 technicians (moisture + plumbing) within an hour of a call made past operating hours; both techs answered all questions thoroughly. (cited in 1 of 5 reviews)
  • Fast drain recovery with clear communication — Narcis arrived quickly for a dropped-item sink drain emergency, worked efficiently, and completed the job to the customer's satisfaction. (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“I had a problem dropping something down my sink drain and I had to quickly find somebody to fix it. Roto Rooter company responded very quickly and the work was superb. Mr Narcis Ciceu was very friendly, polite, was on time, he was efficient, and he works very …”
Autumn Franklin · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,650 reviews · newest from Mar 2026

(770) 831-5505
Full report →Website ↗
9

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing
4.8 (1,595 Google reviews) 10.9 mi from downtown Norcross

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Large franchise with 1,595 reviews at 4.8 stars; Jeremiah responded to a 9:30pm runaway faucet and a burst-pipe call. But one 3-star reviewer paid over $500 for a valve and stopper swap that took under 40 minutes, and another said the tech showed up with dirty shoe guards and tried to overcharge.

Rating mix — of the 15 reviews we analyzed1,595 total on Google
5★13
4★2
3★0
2★0
1★0

Why we're cautious

  • Quoted price flexed downward when customer pushed back — pattern of opening high then negotiating is a transparency concern for emergency callers without time to shop. (2 of 88 reviews)
  • Pricing pushback: a 3-star reviewer paid over $500 for a valve and stopper change that took less than 40 minutes and won't call them back. (1 of 88 reviews)
  • One tech showed up with dirty shoe guards, left toilet water in the carpet, and 'seemed like he was going to overcharge me at first' before dropping the price when pushed back. (1 of 88 reviews)

To be fair

  • Late-night and same-day dispatch — Jeremiah arrived at 9:30pm for a faucet that wouldn't shut off, and another tech burst-pipe call was diagnosed and solved on arrival. (cited in 2 of 88 reviews)
  • Same-day service on smaller jobs — multiple reviewers say work was completed the same day they called. (cited in 2 of 88 reviews)
What reviewers praise
“We had a great experience with Roto-Rooter Plumbing in Alpharetta. Jeremy Brodie was courteous, professional, and took great care in replacing our old kitchen faucet with a new modern one. He also installed a new garbage disposal and glass rinser, and …”
Enrique Vela · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 15 we analyzed — there is nothing negative to quote yet.

We read 88 of 1,595 reviews · newest from Mar 2026

(770) 475-4240
Full report →Website ↗
10

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing
4.9 (1,177 Google reviews)2.3 on Yelp (6) 10.1 mi from downtown Norcross

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9 on 1,177 Google reviews; 80 of 86 analyzed 5-star with Christmas-Eve and same-day sump-pump dispatch, but a Yelp 1-star describes back-to-back no-shows on a booked emergency leak.

Rating mix — of the 15 reviews we analyzed1,177 total on Google
5★13
4★0
3★0
2★1
1★1

Why we're cautious

  • Yelp reviewer waited two full appointment windows then got cancelled day-of with no rescheduling option (1 of 86 reviews)
  • Pricing opacity complaint — call-center declined to give a phone estimate (1 of 86 reviews)
  • Yelp 1-star: booked Saturday window missed, rescheduled Sunday missed, finally cancelled at 6:45pm (1 of 86 reviews)

To be fair

  • Christmas Eve dispatch — tech diagnosed an air-admittance vent issue beyond the obvious garbage disposal (cited in 1 of 86 reviews)
  • Same-day basement ejector pump replacement when 2 other quotes couldn't match the timeline (cited in 1 of 86 reviews)
  • Weekend sewer-line clear (65 ft to street) when 4 other plumbers didn't respond (cited in 1 of 86 reviews)
What reviewers praise
“We called Roto-Rooter because our toilet was flushing very slow. We had Khup come and do our service of removing the toilet and finding a toy my toddler and flushed down. He did an excellent job of getting the toy unstuck without damaging the toilet. Thanks …”
Nadine Ford · ★★★★★ · Google · Feb 2026
The most critical take we found
“Saturday, I booked an appointment online from 2:00-4:00pm to address a leak, and got an instant confirmation. Hours later, I was notified a technician would be out between 4:00-6:00 but they missed that window. I called and rescheduled for the following day …”
Bobby C. · ★ · Yelp · Nov 2021

We read 86 of 1,177 reviews · newest from Feb 2026

(770) 280-0053
Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore
11

RS Andrews

We'd call someone else first24/7 per Google listing
4.9 (9,275 Google reviews)2.4 on Yelp (100) 2.1 mi from downtown Norcross

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Fast technicians with solid workmanship, but expect aggressive upselling, surprise charges, and a significant gap between initial quotes and final bills.

Rating mix — of the 15 reviews we analyzed9,275 total on Google
5★5
4★0
3★0
2★1
1★9

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • High-pressure sales tactics during diagnostics, including pressure to sign 'condemned' documents and claims of danger used to justify emergency replacement. 2 reviews describe aggressive sales follow-up with manufactured urgency. (2 of 192 reviews)
  • Technician no-shows and broken confirmations despite advance scheduling. 2 reviews describe missed appointments after customers took time off work. (1 of 192 reviews)
  • Marked platform rating divergence: Google 4.9/5 vs. Yelp 2.4/5 suggests reviews may skew positive on Google through curation or differential customer review behavior.

To be fair

  • Technicians arrive quickly and on schedule. 5 reviews explicitly mention punctuality, early arrival, or rapid response to calls. (cited in 5 of 192 reviews)
  • Field technicians demonstrate strong technical competence and professionalism in direct service delivery. 6 reviews praise individual technicians' skill and demeanor. (cited in 6 of 192 reviews)
  • BBB accreditation with A+ rating and zero complaints in past 3 years demonstrates institutional standing.
What reviewers praise
“Mr. Jose Sanchez was very effective and professional. He put the correct size of belt on my attic fan as soon as he had noticed the previous one was broken. Then, he told me that was possible to replace my 71 years old fan by a newer one that was more …”
Bernadette Tan · ★★★★★ · Google · Feb 2026
The most critical take we found
“I had a tankless hot water heater installed in May. I initially had issues with this company during the installation. The sales representative told me the wrong location for installation, which caused the price to increase. They had already removed the old …”
Courtney Z. · ★ · Yelp · Dec 2025

We read 192 of 9,275 reviews · newest from Feb 2026 · BBB A+ accredited

(770) 766-7941
Full report →Website ↗
12

RooterPLUS!

We'd call someone else first24/7 per Google listing
4.7 (8,257 Google reviews)1.6 on Yelp (100) 15.8 mi from downtown Norcross

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Fast emergency response and good workmanship when things go right, but bait-and-switch pricing on septic pumping is rampant—expect $500+ instead of advertised $150.

Rating mix — of the 15 reviews we analyzed8,257 total on Google
5★3
4★0
3★0
2★1
1★11

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Predatory upselling pattern targeting vulnerable customers: 1 detailed review documents same technician charging $2,600 to elderly female neighbor for services (drain field pump, filter replacement, oxidizer treatment) that were never offered to comparable customer or deemed necessary (1 of 191 reviews)
  • Retroactive billing without consent: 1 review reports charge being altered post-signature from $850 to $1,400 on credit card without authorization (1 of 191 reviews)
  • Catastrophic installation failure with refusal to remediate: 1 review details water main line installed by RooterPlus bursting at 1:30 AM, flooding home with 3–4 inches of water and causing $10K+ in unreimbursed damage; company deferred to insurance and owner/management refused to respond or help (1 of 191 reviews)

To be fair

  • Strong emergency responsiveness: multiple reviewers praise rapid dispatch for urgent issues, including same-day and evening/weekend availability without extra fees (cited in 4 of 191 reviews)
  • Individual technicians frequently commended for professionalism, thoroughness, and care: 5 reviews specifically praise named techs (Robert, Steven, Lauren/RooterPlus team, Barry/Jose, Joaquin) for going above expectations (cited in 5 of 191 reviews)
  • Capable of large-scale emergency infrastructure work: one review documents successful same-night coordination for major water main burst affecting 200+ homeowners (cited in 1 of 191 reviews)
What reviewers praise
“We found ourselves in need of a new drain field for our home septic system. From my first telephone call to RooterPlus, I felt comfortable with each person I dealt with in the process. Every question I had was answered to my satisfaction. From their office …”
Pat Barrett · ★★★★★ · Google · Feb 2026
The most critical take we found
“Would like to forewarn anyone thinking about using this company, review is accurate and I am a previous customer. I live at Cedar Chase Townhomes in Atlanta GA, 30324. In 2021 our HOA hired Rooter Plus to re plumb water main lines and unit feed lines in our …”
Pino C. · ★ · Yelp · Dec 2022

We read 191 of 8,257 reviews · newest from Feb 2026

(770) 962-9962
Full report →Website ↗
13

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing
4.8 (5,692 Google reviews)2.2 on Yelp (100) 15.3 mi from downtown Norcross

Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.

Our take — how we form it

Excellent workmanship and emergency response, but pricing is consistently 2-3x market rate and reliability falters on complex jobs or follow-up appointments.

Rating mix — of the 15 reviews we analyzed5,692 total on Google
5★3
4★0
3★0
2★0
1★12

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Strategic upselling and pressure tactics: 3 reviews describe technicians refusing phone estimates, quoting inflated initial prices, or insisting on unnecessary major repairs when simple fixes sufficed (3 of 189 reviews)
  • Inability to handle complex plumbing: 2 reviews report technicians lacked knowledge for water line or sewer work, sent unqualified crews, or failed to complete jobs (1 of 189 reviews)
  • Work caused secondary damage: 2 reviews report shower leak flooding ceiling and ceiling leak requiring insurance/third-party repair after Roto-Rooter service (2 of 189 reviews)

To be fair

  • Fast emergency response: 5 reviews report arrival within 1-2 hours, including late-night and holiday calls (cited in 5 of 189 reviews)
  • Technician quality and communication: 7 reviewers specifically praised individual technicians (Mike, Jonathan, Vince, Jamaal, AL, Todor, Chris) for expertise, courtesy, and clear explanations (cited in 6 of 189 reviews)
  • Diagnostic skill on complex issues: 3 reviews mention technicians identifying root causes other plumbers missed (backup valve, shared drain line, water heater replacement guidance) (cited in 2 of 189 reviews)
What reviewers praise
“Contacted Roto Rooter when I lost the contact info from another company, who had given me an estimate for some cast-iron pipe sewer work on my home. To begin, Mike & Jonathan showed up on time, were very courteous, answered all my questions, & addressed my …”
Spice N WerkoutGloves · ★★★★★ · Google · Feb 2026
The most critical take we found
“If you want to be ripped off this is the place to go!!! I spoke to several plumbers after the repair was finished and I paid 2x more than the going rate AFTER the $40.00 coupon. One plumber suggested I call the local news immediately. It literally took one …”
Brei J. · ★ · Yelp · Dec 2015

We read 189 of 5,692 reviews · newest from Feb 2026 · BBB A+ accredited

(404) 815-2959
Full report →Website ↗
14

Roto-Rooter Plumbing & Water Cleanup of Marietta

We'd call someone else first24/7 per Google listing
4.8 (1,823 Google reviews) 19.3 mi from downtown Norcross

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Excels at emergency response and skilled workmanship, but pricing can feel steep and follow-up communication sometimes falters after the job wraps.

Rating mix — of the 5 reviews we analyzed1,823 total on Google
5★4
4★1
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 1,823 reviews so far. Treat this as a first read.

Why we're cautious

  • Follow-up communication breakdown: 1 of 5 reviews documents a supervisor who promised deliverables (camera footage) but went unresponsive for weeks, requiring escalation to resolve (1 of 5 reviews)
  • Post-job follow-up gaps: One reviewer waited two months without receiving promised documentation (camera footage with commentary), despite multiple contact attempts and voicemails (1 of 5 reviews)
  • Pricing on the higher end: At least one reviewer noted sewer clearing costs felt above market rate, though acknowledged plumbing in general is expensive (1 of 5 reviews)

To be fair

  • After-hours emergency response: Multiple reviewers praise rapid response to late-night and urgent situations, with crews working past normal hours to resolve issues (cited in 2 of 5 reviews)
  • High technical skill and thoroughness: 4 of 5 reviewers specifically mention professionalism, knowledge, and quality workmanship from technicians and crews (cited in 4 of 5 reviews)
  • Responsiveness during active repairs: Crews adapt to last-minute requests on-site and maintain clear communication throughout complex projects (cited in 2 of 5 reviews)
What reviewers praise
“If I could give a rating of 10, I would!! Although I have not experience anything like this before (so I don’t have a point of comparison), they are top-notch service providers!! First a technician came to repair the clog in my sub pump - thorough, kind, …”
JL D · ★★★★★ · Google · Jun 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,823 reviews · newest from Jun 2026

(770) 389-8890
Full report →Website ↗
15

Mr. Rooter Plumbing Of Roswell

We'd call someone else first24/7 per Google listing
4.7 (1,593 Google reviews)2.3 on Yelp (100) 10.4 mi from downtown Norcross

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Bimodal: 48 of 100 analyzed are 5-star but 38 are 1-star. 13 reviewers call pricing 'expensive' (one quoted 3x other plumbers), 12 cite no-shows. Workmanship praised when work happens.

Rating mix — of the 15 reviews we analyzed1,593 total on Google
5★5
4★0
3★0
2★1
1★9

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • 12 reviews mention slow response or no-shows; one reports 'NO CALL, NO SHOW, NO EXCUSE' after multiple promised arrival windows (1 of 100 reviews)
  • 13 reviews call pricing expensive — one quoted at 3x what another local plumber charged for same kitchen faucet (1 of 100 reviews)
  • Bimodal rating distribution — 38 of 100 analyzed reviews are 1-star (reviewConsistency 0.126) (2 of 100 reviews)

To be fair

  • Water main replacements praised — one customer called the work a 'technical work of art' (cited in 2 of 100 reviews)
  • Plumber Arthur explained the pipe system in layman's terms and offered winter pipe-protection tips (cited in 1 of 100 reviews)
What reviewers praise
“Extremely happy with the work they did. I had my water main replaced. Michael the tech was awesome. Prompt and attentive. Great value!! Five stars!!”
robert wlodarczyk · ★★★★★ · Google · Feb 2026
The most critical take we found
“NO CALL, NO SHOW, NO EXCUSE I spoke to their customer service agent Barbara during the time frame that they were supposed to actually show up, and she informed me that she attempted to call last night, using my contact info, but for some reason, the call went …”
Brian O. · ★ · Yelp · Dec 2019

We read 100 of 1,593 reviews · newest from Feb 2026

(470) 222-6719
Full report →Website ↗

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Norcross we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 1,364 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Nearby city guides

Snellville, GA · 33 plumbers · 13 miLawrenceville, GA · 43 plumbers · 14 miAtlanta, GA · 45 plumbers · 15 miLoganville, GA · 23 plumbers · 19 miCumming, GA · 54 plumbers · 21 miConley, GA · 21 plumbers · 21 mi