Atlantis Plumbing
Plumber · Acworth, GA · Open 24 hours per Google listing
Our verdict
High-volume operation (2,759 Google reviews, 90 of 100 sampled 5-star) praised for fast leak crews working past midnight, but Yelp surfaces 1-star jobs alleging $13,000 overbilling.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Norcross, GA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Crew worked until 2:30 AM in headlamps to restore a 1,500-foot water line and stayed friendly throughout
Cited in 1 of the 100 reviews we analyzed.
Same-day leak diagnosis with a next-day crew and damage minimized to the yard
Cited in 1 of the 100 reviews we analyzed.
Upfront $80 service-call pricing with no nickel-and-diming reported
Cited in 1 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Reviewer alleges a simple under-sink pipe change ballooned to $13,000 and the owner went unreachable
“I found out this job shouldn't have even been $5000, much less $13,000! I am now having to file legal charges for fraud instead of spending time with my brother.”
Red flag
Reviewer says a confirmed leak-detection job turned into a whole-home upsell inspection that wasn't the service requested
Cited in 1 of the 100 reviews we analyzed.
Yelp reviewers report dramatic overbilling, including a $13,000 charge for a kitchen-sink pipe change
“I found out this job shouldn't have even been $5000, much less $13,000! I am now having to file legal charges for fraud instead of spending time with my brother.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“UPDATE: I have tried contacting the owner several times. Immediately they say "Mike is out today. He will call you tomorrow." They are not interested in making it right AT ALL. I am just ignored after they ran away with my money. I found out this job shouldn't have even been $5000, much less $13,000! I am now having to file legal charges for fraud instead of spending time with my brother. They even blocked my number …”
“Avoid. We had a plumber from Atlantis come because we wanted a running toilet fixed. He told us we needed a new toilet, which we agreed to, and that he could look at any other plumbing needs/issues while he was there. He looked at our hot water heater and said it looked fine, but that the Thermal Expansion Tank needed to be replaced immediately. We agreed, and they said they would return a few days later for …”
“OMG, I wished I had read the negative reviews. I had a slab leak and they didn't give me the price to fix just that, they did the upsell to replace all the poly pipes to code. They didn't do a good job with the sheetrock and then sent their 3rd party sheetrock vendor who ruined my house with mud and paint splattered on appliances, new hot water heater, etc., my washing machine hose is stuck to the wall where they …”
Positive
“If you're looking for a plumber, look no further than Atlantis Plumbing! Brandon did an amazing job! He was also very nice and left everything very clean. We are new to Atlanta and I found this company on Google reviews. You always take a chance with someone new, but from the first inquiry speaking with Cristiana until we squared away what needed to be done, everyone I spoke to was so nice and so helpful! Thank you …”
“Our toilet flooded at Prestige Jewelers a couple days ago. We contacted Cody with Garrett Mechanical yesterday, and he came out first thing this morning…on a Saturday and on Valentine’s Day!! He and his partner quickly found the clogged pipe, replaced the toilet, and had everything handled efficiently and professionally. Great communication, no stress, and the whole process was smooth from start to finish. Thanks to …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Google rating is 4.9 across 2,759 reviews while Yelp surfaces 1-star reports of $13,000 overbilling and upsell scams — the platforms tell different stories on pricing.
Should you hire Atlantis Plumbing?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Atlantis Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.