Aaron Services: Plumbing, Heating, Cooling
Plumber · Johns Creek, GA · Open 24 hours per Google listing
Our verdict
BBB A+-accredited, 4.9 stars across 2,459 reviews; same-day service on 19 of 100 analyzed requests, with technician Gabe Jimenez cited repeatedly for honest diagnosis — but 5 of 100 reviews flag overpricing and 1 describes a $370 valve seal quote later revealed as a scam.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #3 of 15 plumbers we've reviewed in Norcross, GA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Same-day dispatch documented in 19 of 100 analyzed service mentions; burst water main received same-day quote and rapid completion per 2 of 12 quotes.
2 cited reviews
“My main water line burst and my front yard was flooded. Gabe came out same day and gave a quote. Gabe walked me through the entire process. He was very helpful & responsive. The work was efficient, professional, and completed in a timely manner. Pricing was very reasonable and less expensive than other quotes I received.”
“Gabe came out and really flexed his experience by quickly locating our issue. He informed us of our options and was able to repair the leak very timely and thoroughly.”
Honest diagnosis over upsell: technician Gabe Jimenez identified a 6-year-old water heater (not 18 years as customer believed) and a shower valve needing minor repair — saved customer two unnecessary jobs.
1 cited review
“Instead of busting out my shower to replace the valve and replacing my water heater just because I thought that was the problem, he was honest. My water heater was 6 years old (1 month out of warranty).”
Workmanship strength across 17 of 100 analyzed reviews; underground foundation leak located and repaired same visit per 1 reviewer.
1 cited review
“Gabe came out and really flexed his experience by quickly locating our issue. He informed us of our options and was able to repair the leak very timely and thoroughly.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
1 Yelp review describes a $370 quote for a toilet valve seal and a 'step outside to call manager' price-drop tactic — consistent with high-pressure upsell pattern.
“The kid comes out and tried to tell me to fix a valve seal would cost $370!!! Are you kidding me?! He said he would 'step outside' to talk To his manager to drop the price... BS! He was a scammer.”
Pricing complaints in 5 of 100 reviews (themeCounts.expensive=5); 1 Yelp reviewer reports $370 quote for a valve seal and describes tech stepping out to 'call a manager' before dropping the price.
“The kid comes out and tried to tell me to fix a valve seal would cost $370!!! Are you kidding me?! He said he would 'step outside' to talk To his manager to drop the price... BS! He was a scammer.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I can't figure out how they get an "Angie's List" endorsement - I called & set up an appointment for a septic tank pumping - done deal - until they called me back later & said they had to cancel because "it would cost too much in gas to come to my house"... ??? I live in Marietta!! If you don't service an area, don't list it on your website.”
“They like to sell new units...BEWARE! Zero stars are not an option, if so it would be zero. My gas was turned off by the fire department because there was a leak. They determined the leak was at the furnace. I saw the reviews and called Aaron. The technician with Aaron said he could not find a leak and that the unit would need replacing. The technician said he was the supervisor of the service department and had 18 …”
“** UPDATED **I recently had granite counters installed for my elderly parents and needed to have the sink, faucet, and disposal reinstalled. I called Aaron plumbing for an estimate. They will not discuss pricing over the phone and said there would be a $39 charge for the estimate. I agreed to give them a shot based on the reviews read here and other places. I was not at the house when the tech arrived but my parents …”
Positive
“We had an underground leak at the foundation, and were able to schedule an inspection the next day. Gabe came out and really flexed his experience by quickly locating our issue. He informed us of our options and was able to repair the leak very timely and thoroughly. I’m glad I chose Aaron Plumbing and will be sure to recommend. Many thanks to the service reps and especially Gabe who was very patient and …”
“We recently called Aaron Services and requested Gabe to install a reverse osmosis water system. The installation and overall experience was great. The professionalism and result of this project by Aaron Services / Gabe Jimenez exceeded our expectations. We have used Aaron Services (Water Heater Purchase / Install and other plumbing repairs) requesting Gabe which all have been outstanding. Calling Aaron Services …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Should you hire Aaron Services: Plumbing, Heating, Cooling?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Aaron Services: Plumbing, Heating, Cooling?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Norcross, GA
TE Certified, Electrical, Plumbing, Heating & CoolingHIRERanked #2 of 15 in Norcross · Large multi-trade outfit with 12,251 Google reviews at 4.9 stars; pre-arrival text with te…Chen PlumbingHIRERanked #4 of 15 in Norcross · 4.9★ across 1,712 reviews; reviewConsistency=0.958 with 98 of 100 five-stars — fast_respon…See all 15 plumbers we've reviewed in Norcross, GA →
Nearby: Lawrenceville · Norcross · Cumming · Loganville