Roto-Rooter Plumbing & Water Cleanup
Plumber · Sandy Springs, GA · Open 24 hours per Google listing
Our verdict
4.9 on 1,177 Google reviews; 80 of 86 analyzed 5-star with Christmas-Eve and same-day sump-pump dispatch, but a Yelp 1-star describes back-to-back no-shows on a booked emergency leak.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 86 reviews we analyzed from Google, Yelp and BBB · Analysis updated May 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Christmas Eve dispatch — tech diagnosed an air-admittance vent issue beyond the obvious garbage disposal
1 cited review
“a plumber/technician came to me and my family's rescue on Christmas Eve!”
Same-day basement ejector pump replacement when 2 other quotes couldn't match the timeline
1 cited review
“I expected the estimate would be the most expensive but it was very competitive coming in tied for 3rd.”
Weekend sewer-line clear (65 ft to street) when 4 other plumbers didn't respond
1 cited review
“They used the big machine to clean a clog 65 feet down the main line to the street. Responsive and professional. Provided and estimate prior to starting”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Yelp reviewer waited two full appointment windows then got cancelled day-of with no rescheduling option
“I waited at home for the full 4 hours and called at 4:00 but they said they had nobody available and could not give me any sort of estimate.”
Red flag
Pricing opacity complaint — call-center declined to give a phone estimate
Cited in 1 of the 86 reviews we analyzed.
Yelp 1-star: booked Saturday window missed, rescheduled Sunday missed, finally cancelled at 6:45pm
“I waited at home for the full 4 hours and called at 4:00 but they said they had nobody available and could not give me any sort of estimate.”
Receptionist refused to quote a basic sink/tub unclog over the phone
Cited in 1 of the 86 reviews we analyzed.
Keep it in proportion: these concerns are cited in 2 of the 86 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Saturday, I booked an appointment online from 2:00-4:00pm to address a leak, and got an instant confirmation. Hours later, I was notified a technician would be out between 4:00-6:00 but they missed that window. I called and rescheduled for the following day between Noon-4:00pm. I waited at home for the full 4 hours and called at 4:00 but they said they had nobody available and could not give me any sort of …”
“$1819 for a faucet replacement (faucet provided by owner)!! $1251 is the catalog price for labor to replace a kitchen faucet and $638 is catalog price for labor to replace two valves in the feeder lines. Parts another $200. Good news: they came promptly and were nice guys. Not sure why this was a two person job. Probably should have gotten a quote first before they came.”
Positive
“We called Roto-Rooter because our toilet was flushing very slow. We had Khup come and do our service of removing the toilet and finding a toy my toddler and flushed down. He did an excellent job of getting the toy unstuck without damaging the toilet. Thanks to him it saved us from having to also buy a whole new one!!”
“John was hands down the best contractor I’ve worked with. He showed up on time, explained everything clearly, and fixed the issue the right way — not the quick way. No upselling, no pressure, just honest advice and solid work. You can tell he takes pride in what he does. The job was clean, efficient, and done to a higher standard than I expected. If you want someone who actually knows their stuff and stands behind …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Feb 2026.
Across platforms
Google 4.9 vs Yelp 1-star scheduling complaint — gap on appointment reliability rather than work quality.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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