Roto-Rooter Plumbing & Water Cleanup
Plumber · Atlanta, GA · Open 24 hours per Google listing
Our verdict
Excellent workmanship and emergency response, but pricing is consistently 2-3x market rate and reliability falters on complex jobs or follow-up appointments.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #14 of 15 plumbers we've reviewed in Atlanta, GA · compare all →
Our opinion, based on the 189 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Advertises 24-hour service on its Google profile — no reviews we analyzed mention after-hours response either way.
What reviewers praise
Fast emergency response: 5 reviews report arrival within 1-2 hours, including late-night and holiday calls
Cited in 5 of the 189 reviews we analyzed.
Technician quality and communication: 7 reviewers specifically praised individual technicians (Mike, Jonathan, Vince, Jamaal, AL, Todor, Chris) for expertise, courtesy, and clear explanations
Cited in 6 of the 189 reviews we analyzed.
Diagnostic skill on complex issues: 3 reviews mention technicians identifying root causes other plumbers missed (backup valve, shared drain line, water heater replacement guidance)
Cited in 2 of the 189 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Strategic upselling and pressure tactics: 3 reviews describe technicians refusing phone estimates, quoting inflated initial prices, or insisting on unnecessary major repairs when simple fixes sufficed
Cited in 3 of the 189 reviews we analyzed.
Red flag
Inability to handle complex plumbing: 2 reviews report technicians lacked knowledge for water line or sewer work, sent unqualified crews, or failed to complete jobs
Cited in 1 of the 189 reviews we analyzed.
Red flag
Work caused secondary damage: 2 reviews report shower leak flooding ceiling and ceiling leak requiring insurance/third-party repair after Roto-Rooter service
Cited in 2 of the 189 reviews we analyzed.
Red flag
Inconsistent handling of customer complaints: Multiple reviews report management promises to 'make it right' that were never followed up, or refusals to address disputed charges
Cited in 3 of the 189 reviews we analyzed.
Pricing significantly above market: 9 reviews report quotes 2-3x higher than competitor estimates or describe bills as 'rip off', 'outrageous', or 'extortion'
Cited in 9 of the 189 reviews we analyzed.
No-show or chronic delays on follow-up appointments: 4 reviews describe multiple missed appointment windows, leaving customers without water for extended periods
Cited in 3 of the 189 reviews we analyzed.
Poor communication after service: 3 reviews report unanswered follow-up calls, ignored voicemails, or dispatchers who refused callbacks
Cited in 3 of the 189 reviews we analyzed.
Billing discrepancies and lack of transparency: 5 reviews detail final invoices exceeding quotes by $1000+, charges for work not performed, or misleading explanations of price changes
Cited in 5 of the 189 reviews we analyzed.
Keep it in proportion: these concerns are cited in 15 of the 189 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“If you want to be ripped off this is the place to go!!! I spoke to several plumbers after the repair was finished and I paid 2x more than the going rate AFTER the $40.00 coupon. One plumber suggested I call the local news immediately. It literally took one minute to fix if not less. What kind of scam is this!? I contacted management immediately, I haven't heard anything yet. Hopefully, someone contacts me soon …”
“Our pipe from our well pump cracked with water everywhere. Roto-rooter sent a mitigation specialist before even sending a plumber. I had to figure out how to shut the pump and water off myself. The plumber finally arrived and said he didn't have the parts and didn't have time to come back in the morning. Patiently, we worked with dispatch to have someone scheduled for first thing. When the scheduled time came and …”
“I needed some work done quick and this company was able to come out and take care of it. The guy that came out took a look at my home and started throwing out outrageous prices for work sooo I just shut up and focused on what I needed done at the moment. Which was a sinkhole pipe that extended outside cut a capped. He quoted me 200$ I smiled and said ok. Took about 5 min. So he wrote bill up and I mentioned that the …”
Positive
“Contacted Roto Rooter when I lost the contact info from another company, who had given me an estimate for some cast-iron pipe sewer work on my home. To begin, Mike & Jonathan showed up on time, were very courteous, answered all my questions, & addressed my concerns without taking offense. When they actually looked at the issue, they found a completely different situation than what the previous company said. They …”
“We have had problems with clogs and slow drains in our basement bathroom for the past few years but other plumbing fixtures in our house were perfectly fine. Other plumbers have repeatedly plunged and snaked, but our problems have always returned within a few weeks. Enter Vince from Roto Rooter. He asked very intelligent diagnostic questions about exactly what we were experiencing, and immediately pinpointed a …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Severe rating gap: Google 4.8/5 (5692 reviews) vs. Yelp 2.2/5 (100 reviews). Google reviews emphasize individual technician quality and emergency response; Yelp reviews heavily document pricing disputes, no-shows, and billing complaints. BBB A+ rating with zero complaints in 3 years contradicts multiple Yelp accounts of unresolved billing and service issues, suggesting potential reporting gaps or review filtering differences across platforms.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need high-quality work that holds up over time
- You need fast same-day or after-hours response
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
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