Chen Plumbing
Plumber · Johns Creek, GA · Open 24 hours per Google listing
Our verdict
4.9★ across 1,712 reviews; reviewConsistency=0.958 with 98 of 100 five-stars — fast_response=19 and workmanship=20 are top themes; same-day service with stocked vans and no upsell on unnecessary repairs documented repeatedly.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #4 of 15 plumbers we've reviewed in Norcross, GA · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
fast_response cited in 19 of 100 reviewed reviews — one tech responded within 10 minutes of initial message, arrived 20 minutes later, and resolved the issue in 5 minutes
2 cited reviews
“Easy 5 stars: fast response to initial message (less than 10 minutes); plumber arrived at our house 20 mins later; analysis & solution derived in ~5 mins; outstanding quality of workmanship, professionally delivered.”
“Shane from Chen Plumbing was an absolute pleasure to work with. The work was A+ class quality and completed in a timely manner. Unlike some professionals, Shane had all the necessary supplies on the Van, gave the estimate and did all the work same day!”
Anti-upsell discipline confirmed: tech diagnosed 120 PSI overpressure issue, fixed pressure-reducing valve and expansion tank instead of pushing a new water heater — all work clean and fully explained
1 cited review
“Tim and Oto from Chen Plumbing did a great job handling a leaking expansion tank and a high water pressure issue at my home. They clearly explained that my pressure was way too high (around 120 PSI), which caused the expansion tank to fail. Instead of trying to upsell a new water heater, they focused on fixing the real problem by replacing the pressure reducing valve and the expansion tank, then setting everything to a safe pressure.”
Fair and transparent pricing — line items walked through with customer, workmanship=20 theme across 100 analyzed reviews, BBB A+ accredited
1 cited review
“Their pricing is fair and clearly explained, and they take the time to walk you through each line item. They also explain the work as they go and answer questions patiently and thoroughly. We worked with Shawn and Shane, and they were outstanding. I felt completely at ease and confident in their work.”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
We looked for patterns of complaints in the 100reviews we analyzed and didn't find any. That's rare — but it's a reading of published reviews, not a guarantee.
The evidence — in reviewers' own words
Critical
“I was disappointed with Chen Plumbing after reading so many great reviews. My 20-year-old water heater started leaking, so I called them out. The techs said my water pressure was extremely high at 110 psi, which surprised me because our original plumber had set it quite low. They checked the PRV at the crawlspace entrance and said PRVs need replacement every three years. They quoted $3,200 for a new water heater …”
Positive
“Dawson from Chen Plumbing came out and gave us a free estimate for replacing our electric water heater and then came back out to handle the installation. The overall experience was great- the Chen team was communicative, friendly and thorough. Dawson was friendly, welcomed questions and the installation was quick and easy. Highly recommend Dawson and Chen Plumbing.”
“He explained everything thoroughly and helped us understand exactly what was going on and how he would repair it. Polite, friendly. Update: I wanted to make sure I mentioned our plumber by name: Braulio and his apprentice (sorry, I forgot his name). They finished quickly and spent time afterwards basically helping me understand the bigger picture of how our plumbing worked. No man-spraining, just real talk. I will …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Newest review in our sample: Mar 2026.
Across platforms
Should you hire Chen Plumbing?
Best for
- Emergency and same-day calls
- Budget-conscious homeowners
- Complex installs and remodels
- Water heater install/repair
Hire if
- You need a plumber who actually shows up when scheduled
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need detailed walkthroughs and written estimates before work starts
Advice derived from the review analysis above — how we decide.
Own Chen Plumbing?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
More plumbers in Norcross, GA
Aaron Services: Plumbing, Heating, CoolingHIRERanked #3 of 15 in Norcross · BBB A+-accredited, 4.9 stars across 2,459 reviews; same-day service on 19 of 100 analyzed …Atlantis PlumbingCONDITIONALRanked #5 of 15 in Norcross · High-volume operation (2,759 Google reviews, 90 of 100 sampled 5-star) praised for fast le…See all 15 plumbers we've reviewed in Norcross, GA →
Nearby: Norcross · Snellville · Atlanta · Lawrenceville