Casteel Heating, Cooling, Plumbing & Electrical
Plumber · Lawrenceville, GA · Open 24 hours per Google listing
Our verdict
4.9 stars on 6,669 reviews; 4 of 5 analyzed are 5-star with advance arrival notifications and tech photos sent, but 1 reviewer flags $3,000+ in upsells and prices significantly above competitors.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #9 of 15 plumbers we've reviewed in Lawrenceville, GA · compare all →
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Tech photo and ETA text sent before every visit — confirmed in 1 of 5 analyzed reviews, reducing uncertainty for homeowners
1 cited review
“Our technician Gerardo called this morning to let us know when we could expect him to arrive. We received a text with a photo of him so we would know who to be expecting. He arrived promptly and politely.”
Recommendations made without pressure in 2 of 5 analyzed reviews; technicians explain options and back claims with photos
2 cited reviews
“Our technician Gerardo called this morning to let us know when we could expect him to arrive. We received a text with a photo of him so we would know who to be expecting. He arrived promptly and politely.”
“Recommendations were made but NOT FORCED - something truly appreciated. Another A+ round with Casteel!!”
Water heater replacement discounts totaling over $1,000 applied without customer having to ask, per 1 of 5 analyzed reviews
Cited in 1 of the 5 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Post-service smell persisted indefinitely after $3,000+ HVAC add-ons — company told customer it was normal and permanent; 2-star review notes they never disclosed this beforehand
Cited in 1 of the 5 reviews we analyzed.
Pricing significantly above market: 1 reviewer researched post-visit and found Casteel prices well above comparable companies after approving $3,000+ in recommendations
Cited in 1 of the 5 reviews we analyzed.
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“After I had my first visit, that was part of my HVAC maintenance membership, Casteel recommended over $3000 of changes. I did want to avoid clogs and I did want to avoid mold or bacteria in my system, so I okayed the changes. After they made the changes, there was a weird smell that they told me it was normal and was going to last forever. I then started doing more research. First, their prices were very high …”
Positive
“We scheduled our spring HVAC check up with Casteel heating. Our technician Gerardo called this morning to let us know when we could expect him to arrive. We received a text with a photo of him so we would know who to be expecting. He arrived promptly and politely. He throughly explained the process that he was going to do to check our HVAC unit. He discovered a leak in the condenser unit. He was exact in his …”
“Brad Fisher was our tech, and he was amazing! We’re new to home ownership and bought an older home needing a lot of repairs and replacing, and Brad was great in walking us through everything that we needed or he recommended, but was not pushy at all with selling. He even put in a referral for a plumber to come out since he noticed our hot water heater looked rough. We will definitely be calling back next time we …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 6,669 reviews so far. Treat this as a first read.
Newest review in our sample: Mar 2026.
Should you hire Casteel Heating, Cooling, Plumbing & Electrical?
Hire if
- You need clear communication and upfront explanations
- You need fast same-day or after-hours response
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need warranty-grade work on a complex or high-stakes install
Look elsewhere if
- You're highly price-sensitive
Advice derived from the review analysis above — how we decide.
Own Casteel Heating, Cooling, Plumbing & Electrical?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Lawrenceville · Loganville · Snellville · Norcross