RS Andrews
Plumber · Atlanta, GA · Open 24 hours per Google listing
Our verdict
Fast technicians with solid workmanship, but expect aggressive upselling, surprise charges, and a significant gap between initial quotes and final bills.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #13 of 15 plumbers we've reviewed in Atlanta, GA · compare all →
Our opinion, based on the 192 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Technicians arrive quickly and on schedule. 5 reviews explicitly mention punctuality, early arrival, or rapid response to calls.
1 cited review
“Predictably on-time, professional, friendly, and efficient”
Cited in 5 of the 192 reviews we analyzed — 4 cited reviews not excerpted here.
Field technicians demonstrate strong technical competence and professionalism in direct service delivery. 6 reviews praise individual technicians' skill and demeanor.
2 cited reviews
“Predictably on-time, professional, friendly, and efficient”
“Excellent job, very competent and polite”
Cited in 6 of the 192 reviews we analyzed — 4 cited reviews not excerpted here.
BBB accreditation with A+ rating and zero complaints in past 3 years demonstrates institutional standing.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
High-pressure sales tactics during diagnostics, including pressure to sign 'condemned' documents and claims of danger used to justify emergency replacement. 2 reviews describe aggressive sales follow-up with manufactured urgency.
Cited in 2 of the 192 reviews we analyzed.
Red flag
Technician no-shows and broken confirmations despite advance scheduling. 2 reviews describe missed appointments after customers took time off work.
Cited in 1 of the 192 reviews we analyzed.
Red flag
Marked platform rating divergence: Google 4.9/5 vs. Yelp 2.4/5 suggests reviews may skew positive on Google through curation or differential customer review behavior.
Red flag
Multiple reports of unprofessional technician behavior including rudeness, slamming doors, hanging up on customers, and dismissive attitudes toward service calls.
Cited in 3 of the 192 reviews we analyzed.
Multiple instances of significant price discrepancies between initial estimates and final charges, including hidden 'trip fees' and upsold services. 4 reviews report being charged $100–$4,500+ more than quoted.
Cited in 5 of the 192 reviews we analyzed.
Pattern of recommending unnecessary replacements and major repairs. 4 reviews describe technicians claiming units were unsafe or condemned, only for independent inspectors to declare systems in good working order.
Cited in 4 of the 192 reviews we analyzed.
Unreliable appointment scheduling and follow-through. 3 reviews report technicians not arriving during scheduled windows or failing to confirm appointments after initial booking.
Cited in 2 of the 192 reviews we analyzed.
Poor follow-up and communication after service. 2 reviews report promised reports not delivered and repeated false assurances about escalation.
Cited in 2 of the 192 reviews we analyzed.
Keep it in proportion: these concerns are cited in 14 of the 192 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“I had a tankless hot water heater installed in May. I initially had issues with this company during the installation. The sales representative told me the wrong location for installation, which caused the price to increase. They had already removed the old hot water heater before informing me of the price to move it and the additional cost. I had agreed to the extra fee. Then they installed wiring without consent. I …”
“I will never use this company again. I had several hvac systems and used this company to service a few yrs ago. When I had a problem, the technician came in and before he even looked at my system, he claimed it wasn't covered. My AC wasn't working during the summer and the temperature in my house was reading 80s-90s. The technician went to his car and left without telling me anything. When I called the company, I …”
“We called RS Andrews for a Fall tune up on our Furnace- currently experiencing no problems or concerns, just a routine tune up... imagine my surprise when the service report emailed included suggestions for a $17,000 unit replacement! We scheduled our appointment on a Saturday morning from 8-9AM- receptionist called to state the tech was having problems with his truck and would be late, service tech arrived at …”
Positive
“Mr. Jose Sanchez was very effective and professional. He put the correct size of belt on my attic fan as soon as he had noticed the previous one was broken. Then, he told me that was possible to replace my 71 years old fan by a newer one that was more effective and quieter. (I did not know that a newer model was available). He noticed too that insulating now my attic would cool my rooms in Summer and warm them in …”
“I could ask for better service than I have received from RS Andrews Electrical. Starting with setting up the appointment with Drew. He was pleasant and professional. He handled my concern with compassion and explained the process as it would transpire. Come the appointed date and time, I received a call from a dispatcher. She continued the professional and courteous tone letting me know my electrician was on …”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Feb 2026.
Across platforms
Severe divergence: Google 4.9/5 (9,275 reviews) vs. Yelp 2.4/5 (100 reviews). Google reviews highlight individual technician quality and politeness; Yelp reviews overwhelmingly document billing shock, unnecessary upsells, missed appointments, and aggressive sales. This suggests either different customer segments, review platform curation differences, or systematic issues that emerge after service (billing complaints cluster on Yelp).
Should you hire RS Andrews?
Best for
- Whole-house repiping
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need predictable, consistent service across every visit
- You want detailed upfront explanations
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You're highly price-sensitive
- You need this for a complex or high-stakes install
Advice derived from the review analysis above — how we decide.
Own RS Andrews?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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