Roto-Rooter Plumbing & Water Cleanup of Marietta

If I could give a rating of 10, I would!! Although I have not experience anything like this before (so I don’t have a point of comparison), they are top-notch service providers!! First a technician came to repair the clog in my sub pump - thorough, kind, patient, helpful and knowledgeable. Then came the project manager, and he was responsive each and every time I texted, called or asked a question. He was so helpful and equally patient, kind and knowledgeable. This was a very disruptive life event and I benefited greatly from their kindness and grace. And the final duo - equally skilled, kind, patient, careful, responsive and helpful - were the water extraction team - the team that moved everything out of the storage closet, garage, laundry room, kitchenette, and hallway, cut out wet dry wall and baseboard, treated wet areas and then set up fans and dehumidifiers. I regret that this review may sound repetitive and I apologize - they deserve more! This was a devastating home event and I was able to navigate through it with the support and assistance of a few very good men, who were skilled, patient and kind when I needed it the most. Thank you!

Last night Cyrus and Derek both helped me with an issue I was having on a newly closed home. Even though it was after hours they kept working until they had an answer, so grateful to have peace of mind. Highly recommend:)

Fisher and the crew did an exceptional job for the replacement of my service line. He was professional, knowledgeable, and communicative during this repair. I even made a last minute request when onsite and he was able to work that in during the day off the original repair. Would highly recommend this company to others in the market for plumbing repairs.

Overall it was a good experience. I got them to come out to my grandmothers house to get her sewer cleared. Pricing seemed a bit high but plumbing in general is. The technician did a fine job. Worked diligently. He called the camera supervisor out, Robert. Robert did the job and when it was finished he said “I’m going to go to Gwinnett and when I’m done I’ll email you a copy of the footage I did with some commentary. It will be a few hours from now”. Well that was back in mid-December and I never received the footage. I made several contact attempts but apparently it doesn’t mean anything. The last time I called in I was given his direct cell phone number and I never heard back. I’ve pretty much gave up. I figured he never actually recorded anything and didn’t want to say that. Overall, for the service of clearing the pipes, they did good. Customer service and following up to voicemails and promises that were made, you can forget it. I would have given Wayne, the technician that actually cleared the pipes, 5 stars. If Robert Ethel (camera supervisor)did what he said or at least within a week or so got back to me with the footage, still 5 stars. However since I still haven’t heard back going on two months now, I’ll give 3 stars. EDIT: Roto Rooter reached out and got me the footage. They were very nice about it and apologized about the delay. Since they were very prompt in reply I will increase my star rating from 3 star up to 4 star. Thank you.

Highly recommend Roto-Rooter. In a very unfortunate situation with a toilet overflow with sewage water, they came quickly and had experienced supervisors/plumbers and demo crew. I can’t say enough about the professionalism, honesty and communication from beginning to end of the project.