FastPlumber near me

The 15 plumbers serving Gallatin, ranked.

22 plumbing companies serve the Gallatin area within 20 miles, and we've read 481 of their public reviews — the critical ones first. 16 answer 24/7 per their Google listings; where reviewers describe real middle-of-the-night calls, that evidence is quoted on the cards below. Rankings are not for sale.

Ratings run high here (median 4.9, 1 below 4.0), but the depth behind them varies: 15 companies carry 100+ reviews while others have a few dozen, which we treat as thinner evidence and say so on their cards. Where reviewers repeat a specific complaint — 8 of the 22 companies have one — it's flagged below with their exact words. One number worth knowing: only one company in this radius — A-1 Brown Plumbing Repair — sits below 4.0 (3.9). Across the reviews we analyzed, the work named most often is water heaters and drain clearing.

Updated Jul 11, 202620-mile radius of downtown GallatinHow we rank
How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 455 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Water everywhere right now? Shut off your main valve first, then jump to the 24/7 picks ↓. Every plumber below is one tap to call.

Only need the after-hours list? See the 24/7 plumbers serving Gallatin →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts
1

Mr. Rooter Plumbing of Hendersonville

Top pick24/7 per Google listing
4.9 (815 Google reviews) 12.5 mi from downtown Gallatin
Our take — how we form it

4.9★ across 815 reviews, 5 of 5 sampled are 5-star — whole-home repiping in 1 day, water heater installs with same-day dispatch, and pricing documented at under $600 vs. a $2,500 competitor quote for same job.

Rating mix — of the 5 reviews we analyzed815 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 815 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Pricing cited as significantly below competitors: one reviewer paid under $600 vs. a $2,500 quote from another company for the same pipe repair (cited in 1 of 5 reviews)
  • Same-day emergency dispatch confirmed: heater went out morning, tech arrived same evening (Ym79eVp6PNRsQ9MluOPH); technicians praised for arriving on time and explaining process (cited in 2 of 5 reviews)
  • Full home repiping completed in 1 day by Bryan and Jay — no partial-job handoffs (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“I cannot say enough good things about Mr. Handyman and Mr. Rooter Plumbing. Jason Heavin came out to fix a pipe at my business and was an absolute legend. Not only did he handle the original problem quickly and professionally, he also helped me knock out …”
Bed, Bark, & Beyond · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 815 reviews · newest from Mar 2026

(615) 551-4016
Full report →Website ↗
2

P&G Service Company

Top pick24/7 per Google listing
5.0 (261 Google reviews) 13.7 mi from downtown Gallatin
Our take — how we form it

5.0 stars from 261 reviews; all 5 sampled are 5-star — professional=5, fast_response=3; note: sampled reviews skew heavily toward HVAC/furnace work (P&G is a multi-trade service company, not plumbing-only).

Rating mix — of the 5 reviews we analyzed261 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 261 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Best price of 4 competing quotes on equipment replacement — American Standard equipment quality cited as differentiator alongside price. (cited in 1 of 5 reviews)
  • Same-day faucet repair with follow-up call next day to confirm satisfaction — Ben Deane cited for quick repair and water-saving advice. (cited in 2 of 5 reviews)
  • Technicians go beyond scope: Mark wiped down 4-5 years of dust from vents during a filter change visit without being asked. (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Mark! Mark came out to our business to change our filters, and he went above and beyond! Without being asked, he took the time to wipe down all of our vents—which had about 4–5 years’ worth of dust built up. He was …”
Jae Gooden · ★★★★★ · Google · Nov 2025
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 261 reviews · newest from Nov 2025

(615) 754-9400
Full report →
3

Specialist Drains And Plumbing

Top pick24/7 per Google listing
5.0 (209 Google reviews) 2.6 mi from downtown Gallatin
Our take — how we form it

Specialist Drains And Plumbing holds 5.0★ across 209 reviews; Ruben answered a 2 AM emergency call and arrived within 40 minutes — 3 of 5 reviews cite emergency response, all 5 are 5-star.

Rating mix — of the 5 reviews we analyzed209 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 209 reviews so far. Treat this as a first read.

What reviewers keep saying

  • 2 AM emergency call answered and on-site within 40 minutes — charged significantly less than expected for a Friday-night water line emergency. (cited in 2 of 5 reviews)
  • Thorough job quality with full explanation: showed proof of completed repair, answered all questions, spent entire day on a major crawlspace issue with step-by-step progress updates. (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Highly recommend Specialist Drains and Plumbing! I had an emergency and they provided fast and efficient service to get my water lines back in order. Hands up i say Ruben is the best plumber in town I recommend if you or anyone looking for expert plumbing and …”
Aj Smith · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 209 reviews · newest from Feb 2026

(615) 362-2109
Full report →Website ↗
4

Southern Brothers Plumbing, LLC

Top pick
5.0 (167 Google reviews) 2.3 mi from downtown GallatinNot a 24/7 shop
Our take — how we form it

5.0★ across 167 reviews; Chris documented for sewer line replacement, water heater swap (navigating home warranty company delays), and leak repair at sale inspection — workmanship and communication themes dominate 5 analyzed reviews.

Rating mix — of the 5 reviews we analyzed167 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 167 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Water heater replacement under home warranty handled with extra advocacy: Chris worked with the warranty company directly when they ordered the wrong part, delaying service. (cited in 1 of 5 reviews)
  • Sewer line replacement completed professionally with timely execution; client noted 'very professional, responsive, and got everything done in a timely manner.' (cited in 1 of 5 reviews)
  • Repeat use confirmed: second job through same company, responsive quote next day for home-inspection-discovered leak, fixed 2 days later with upfront honesty on scope. (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Excellent experience. Second time using them. Needed a small leak fixed that was found by a home inspection when we sold our home. Chris was out the next day to examine and quote the job, able to fix it 2 days later. He is very quick to respond, very …”
Russell Pavlik · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 167 reviews · newest from Mar 2026

(615) 670-4056
Full report →Website ↗
5

Michael Jr Plumbing

Top pick
4.9 (154 Google reviews) 0.5 mi from downtown GallatinNot a 24/7 shop
Our take — how we form it

4.9★ on 154 Google reviews; all 5 analyzed are 5-star. Showed up on Thanksgiving Day and a Saturday night at 10pm, restoring water within 15 minutes in the latter case.

Rating mix — of the 5 reviews we analyzed154 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 154 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Holiday and late-night emergency response confirmed: Thanksgiving Day dispatch and Saturday 10pm arrival with water restored in 15 minutes (cited in 2 of 5 reviews)
  • Burst pipe handled within the hour: Michael arrived within an hour and coordinated restoration company same visit (cited in 1 of 5 reviews)
  • Upfront fair pricing cited in 2 of 5 analyzed reviews with no post-job surprises (cited in 2 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“I had a wonderful experience! Everything exceeded my expectation. From the quality to the customer service. The staff was friendly, professional, and made sure all my questions were answered. The process was smooth and stress-free, and I truly appreciated the …”
Jasmyn JAY · ★★★★★ · Google · Mar 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 154 reviews · newest from Mar 2026

(615) 670-4049
Full report →Website ↗
6

The Rooter Dude

Top pick24/7 per Google listing
5.0 (136 Google reviews) 15.3 mi from downtown Gallatin
Our take — how we form it

Perfect 5.0 on 136 Google reviews; all 5 analyzed reviews 5-star — Shane personally confirmed on multiple repeat visits; whole-house septic backups and full sewer line replacements handled with yard restoration.

Rating mix — of the 5 reviews we analyzed136 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 136 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Full sewer line replacement with post-work yard restoration — cut sod in squares, replaced invisibly after job on 1920s house sewer (cited in 2 of 5 reviews)
  • Competitive pricing vs. national chains — customer specifically compared to 'bigger companies that felt scammy,' saved significant money on sewer main line work (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“Saved me a ton of money compared to national main line sewer/plumbing companies. Personable, approachable, professional, honest. Couldn’t recommend them more. Spent a bunch of time speaking with bigger companies that felt scammy. Rooter dude was the exact …”
Garret Hayes · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 136 reviews · newest from Feb 2026

(805) 630-6584
Full report →Website ↗
7

Rapid Response Plumbing, Heating & Cooling

Top pick
4.9 (126 Google reviews) 13.0 mi from downtown GallatinNot a 24/7 shop
Our take — how we form it

4.9 stars across 126 reviews; all 5 analyzed are 5-star with fast_response cited 3 times and professional cited 4 times — strong track record on HVAC, plumbing, and electrical, including holiday call-outs.

Rating mix — of the 5 reviews we analyzed126 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 126 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Same-day or next-day scheduling confirmed in 3 of 5 sampled reviews, including a Thanksgiving holiday response. (cited in 3 of 5 reviews)
  • Real-time geo-link tracking technician arrival noted explicitly — unusual transparency for scheduling. (cited in 1 of 5 reviews)
  • Water heater replacement completed on time with cleanup and zero tenant callbacks in 6 days post-install. (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“My HVAC unit was not working on Thanksgiving. I messaged the company on Thumbtack & received a response call right away even though it was a holiday. Two technicians, Justin & Vance, were able to come out the next day. They were professional & knowledgeable. …”
Patti Leppo · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 126 reviews · newest from Feb 2026

(833) 483-3833
Full report →Website ↗
8

Scott's Plumbing Repair

Top pick24/7 per Google listing
5.0 (118 Google reviews) 0.7 mi from downtown Gallatin
Our take — how we form it

Perfect 5.0 on 118 Google reviews; BBB A+ (non-accredited); all 5 analyzed reviews 5-star — owner-operated solo with emphasis on honest pricing and old-house pipe work.

Rating mix — of the 5 reviews we analyzed118 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 118 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Price transparency and no-upcharge policy cited directly — 'handshake value' and affordability called out by name in 2 of 5 reviews (cited in 2 of 5 reviews)
  • Thorough prep and explanation before work starts — walks through potential problems and solutions, helping customers avoid surprises mid-project (cited in 2 of 5 reviews)

What reviewers complain about

  • Solo operator — scheduling may have delays; 1 review tagged slow_response (sU04iugrSG3iVL3az7dV) though work completion was praised (1 of 5 reviews)
What reviewers praise
“Scott did a terrific job. Our house is 77 years old, and our pipes needed replacing in the worst way. Now everything is up to date and the crawlspace looks like new. Icing on the cake, he’s always there when he says he will be. The kind of people you want to …”
Daniel Ross · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 118 reviews · newest from Feb 2026

(615) 485-0092
Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first
9

Smooth Saling Plumbing & Water Heater Replacement

Caveats apply24/7 per Google listing
5.0 (304 Google reviews)4.1 on Yelp (78) 19.7 mi from downtown Gallatin
Our take — how we form it

86 of 100 5-star (consistency 0.69); reviewers cite honesty that saved $500+ on a water heater, but 8 are 1-star including a no-show on the coldest day of the year.

Rating mix — of the 15 reviews we analyzed304 total on Google
5★9
4★0
3★0
2★0
1★6

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • No-show on the coldest day of the year — a 12-3pm heat-repair window missed with no phone answer heading into Christmas Eve (1 of 100 reviews)
  • Pricing not always low — a 3-star reviewer paid $475 for ~2 hours to swap a couple of pipes, calling it pricey (1 of 100 reviews)
  • Dispatcher rudeness reported, though a manager later apologized (1 of 100 reviews)

To be fair

  • Honest pricing that undercuts competitors — beat another water-heater quote by $500+ and declined unnecessary electrical work (cited in 1 of 100 reviews)
  • Stands behind work and absorbs costs — re-repaired a second water-main leak at no charge (cited in 1 of 100 reviews)
What reviewers praise
“Saved me $500+ and didn't try to upsell me! I cannot recommend Morton's Plumbing enough. I needed an emergency water heater replacement in a crawlspace and another company quoted me a massive price. Morton's came out, beat that quote by over $500, and did a …”
Wyatt B. · ★★★★★ · Yelp · Dec 2025
The most critical take we found
“Completely unreliable. Pulled a no show on the coldest day of the year. I made an appointment because heat was not working properly. They were supposed to come from 12-3. It's 5pm on Friday now. They don't answer the phone. Tomorrow is Christmas Eve and …”
K R. · ★ · Yelp · Dec 2022

We read 100 of 304 reviews · newest from Dec 2025

(615) 815-1502
Full report →Website ↗
10

Jack Ward & Sons Plumbing Company

Caveats apply24/7 per Google listing
4.4 (130 Google reviews)3.8 on Yelp (54) 19.1 mi from downtown Gallatin
Our take — how we form it

4.4 with consistency just 0.39 — 75 of 100 5-star but 18 are 1-star; reviewers praise fast emergency response yet flag unresolved repeat visits and a $2600 unfixed job.

Rating mix — of the 15 reviews we analyzed130 total on Google
5★7
4★0
3★0
2★2
1★6

Why we're cautious

  • After 4 visits and roughly $2600 the leak was still unresolved, with clogs that reappeared days later (1 of 100 reviews)
  • Quoted then sent a repairman with no job briefing who had to hunt for parts, with the cost higher than anticipated (1 of 100 reviews)
  • Driver behavior complaint — flipped off a motorist after cutting them off (1 of 100 reviews)

To be fair

  • Fast emergency and weekend response — a Saturday water leak fixed Sunday morning, and a same-day appointment within 2 hours (cited in 2 of 100 reviews)
  • Steps in where other plumbers won't finish, including a city-coordinated emergency completed in under a week (cited in 2 of 100 reviews)
What reviewers praise
“The plumber was very nice. He found and fixed the problem quickly and efficiently.”
Jody Taylor · ★★★★★ · Google · Dec 2022
The most critical take we found
“They were hired to do a job that was bid 5 days at my company. Took a total of 16 days for them to complete fully. They had to dig out the old pipe and replace it in our rest room. However they took a ton of breaks, and would disappear for hours claiming …”
Rick Neighbors · ★ · Google · Dec 2021

We read 100 of 130 reviews · newest from Dec 2022

(615) 205-0691
Full report →Website ↗
11

Holt Plumbing Company

Caveats apply24/7 per Google listing
4.5 (672 Google reviews)3.0 on Yelp (76) 13.9 mi from downtown Gallatin
Our take — how we form it

Field techs (Geoff, Gabe) earn praise for fair pricing and after-hours water-heater work, but the office staff draws repeated unprofessionalism complaints.

Rating mix — of the 15 reviews we analyzed672 total on Google
5★6
4★0
3★0
2★2
1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Owner scheduled a 3-4pm estimate, arrived after 6, and 4 days later still hadn't sent the promised quote (1 of 100 reviews)
  • Multiple reports of rude/unaccommodating office staff dropping customers from the schedule (18 of 100 reviews are 1★) (2 of 100 reviews)
  • Office/scheduling staff draws repeated complaints — overbooking, rude receptionist, and removing a customer from the schedule over a timing dispute (2 of 100 reviews)

To be fair

  • Fair, no-upsell pricing cited in 4 reviews; one customer saved over high-profile Nashville quotes with 'price as advertised, no horrible upselling' (cited in 2 of 100 reviews)
  • After-hours water-heater response: answered a July 4 night call and replaced the unit Saturday morning (cited in 1 of 100 reviews)
  • Field techs Geoff and Gabe repeatedly praised for keeping customers updated and respectful work (cited in 2 of 100 reviews)
What reviewers praise
“I had an exceptional experience and service from Holt Plumbing. Geoffrey, our service technician, was highly knowledgeable and helpful in addressing all of our questions and concerns. His expertise and assistance were instrumental in my decision to write this …”
catherine Reed · ★★★★★ · Google · Dec 2025
The most critical take we found
“Response to the owner's comments: Thank you for a response that has most of the facts skewed. You're trying so hard to sugar coat your toxic business model of excessive price gouging ! Sadly, you don't know any other way to do business. You do very well at …”
Ernest K. · ★★ · Yelp · Dec 2023

We read 100 of 672 reviews · newest from Dec 2025 · BBB A+ accredited

(615) 361-6001
Full report →Website ↗
12

Lee Company

Caveats apply24/7 per Google listing
4.8 (1,220 Google reviews) 11.9 mi from downtown Gallatin
Our take — how we form it

Lee Company: 5 of 5 analyzed reviews are 5-star; workmanship in 2, fast_response in 1, fair_pricing in 1; water heater (2 mentions) and HVAC are primary service strengths in this thin review sample.

Rating mix — of the 5 reviews we analyzed1,220 total on Google
5★5
4★0
3★0
2★0
1★0

Small sample — we've analyzed only 5 of 1,220 reviews so far. Treat this as a first read.

What reviewers keep saying

  • Same-day or next-day installation with cleanup confirmed — 2 new HVAC units installed on time the day after quote, crew cleaned up after (cited in 1 of 5 reviews)
  • Tankless water heater technician installed warranty-covered parts and surfaced additional issues without pressure to buy — customer selected only what they wanted (cited in 1 of 5 reviews)

What reviewers complain about

  • No repeated complaints found in the reviews we've read.
What reviewers praise
“The vanity lights in the bathroom flickered. I was concerned about a possible wiring problem. The technician determined that the LED bulbs were the problem. I switched to new bulbs and no more flickering! He also checked every other outlet. No problems with …”
Marjorie Witkop · ★★★★★ · Google · Feb 2026
The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,220 reviews · newest from Feb 2026

(615) 467-7000
Full report →Website ↗
13

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing
4.7 (267 Google reviews) 15.7 mi from downtown Gallatin
Our take — how we form it

4.7 stars on 267 Google reviews; 4 of 5 analyzed are 5-star, but 1 detailed 1-star alleges a pushy sales approach, unsubmitted insurance claim, and floor damage during remediation.

Rating mix — of the 5 reviews we analyzed267 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 267 reviews so far. Treat this as a first read.

Why we're cautious

  • Pushy sales tactics and unsubmitted insurance claim alleged — tech pressured customer to file insurance, assured submission but didn't follow through; floors destroyed before issue resolved (1-star review) (1 of 5 reviews)
  • Pricing flagged as expensive in 1 of 5 reviews — toilet repair costs cited as steep (1 of 5 reviews)

To be fair

  • Knowledgeable diagnostics and honest assessment — century-old house drainage issue explained clearly and priced fairly in 1 review (cited in 1 of 5 reviews)
  • Same-day response confirmed — called and tech arrived within hours in 2 reviews (cited in 2 of 5 reviews)
What reviewers praise
“Great service. Chris was excellent. I called to make an appointment within hours they respond we’re at my house. Very honest and helpful. Would highly recommend!!”
Sidney Gilbert · ★★★★★ · Google · Jan 2026
The most critical take we found
“Roto-Rooter will never see our business again! My fiancé is currently deployed overseas, and I found myself dealing with leaks in the bathroom alone. After contacting Roto-Rooter on 8/10/24, they sent two men to my home the next day. One was polite (Isaiah), …”
athyn galardi · ★ · Google · Dec 2025

We read 5 of 267 reviews · newest from Jan 2026

(615) 790-1800
Full report →Website ↗
14

Sumner County Plumbing

Caveats apply
4.9 (186 Google reviews) 11.0 mi from downtown GallatinNot a 24/7 shop
Our take — how we form it

4.9★ across 186 reviews, 4 of 5 sampled are 5-star — water heater installs completed under an hour with zero leaks; 1 reviewer claims they were told to replace a $3,300 heater that only needed an $80 sensor.

Rating mix — of the 5 reviews we analyzed186 total on Google
5★4
4★0
3★0
2★0
1★1

Small sample — we've analyzed only 5 of 186 reviews so far. Treat this as a first read.

Why we're cautious

  • Potential upsell flagged: reviewer reports being told water heater 'can't be repaired, needs replacement for $3,300' — fixed with $80 FV Sensor instead (1 of 5 reviews)
  • 1 reviewer claims upsell to $3,300 water heater replacement when $80 FV Sensor repair fixed the problem — significant pricing concern on thin review base (1 of 5 reviews)

To be fair

  • Water heater installation speed cited by 2 reviewers: completed in under 1 hour with zero leaks and leak-free result confirmed (cited in 2 of 5 reviews)
  • Same-day pipe replacement confirmed: crew returned next day, replaced pipes, and had drain flowing in short time at 'very reasonably priced' cost (cited in 1 of 5 reviews)
What reviewers praise
“Bennett did fantastic work, both with the high level of quality and how quickly he got the job done. I will definitely use Sumner County Plumbing next time I need a plumber!”
Matt H · ★★★★★ · Google · Feb 2026
The most critical take we found
“How they got good star? They sad my water heater can’t repair, need to replace a new one for $3300. But to have it work, I only replace $80 FV Sensor.”
Pesed Ung · ★ · Google · Jul 2025

We read 5 of 186 reviews · newest from Feb 2026

(615) 715-3111
Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore
15

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing
4.7 (787 Google reviews)2.7 on Yelp (70) 19.0 mi from downtown Gallatin
Our take — how we form it

4.7★ over 787 reviews but 28 of 100 analyzed are 1★; fast arrivals undercut by surprise fees, no-shows, and a $4,000 over-scoped mitigation job.

Rating mix — of the 15 reviews we analyzed787 total on Google
5★6
4★0
3★0
2★2
1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

  • Insurance company horrified that an over-scoped water mitigation cost upwards of $4,000, ripping out drywall and vanity insisting on mold (1 of 100 reviews)
  • Quoted $300, then called back to raise the price, and a tech spent more time flirting than fixing — second person sent (28 of 100 reviews are 1★) (2 of 100 reviews)
  • Surprise fees and over-scoping — one mitigation job ballooned to ~$4,000 with unnecessary drywall and vanity demolition (2 of 100 reviews)

To be fair

  • Very fast dispatch — coordinated a tech within an hour for a leaking water heater and got customers to the cheapest fix (cited in 2 of 100 reviews)
  • Free diagnostics with honest, money-saving advice noted by one customer who got DIY tips and a service warranty (cited in 1 of 100 reviews)
  • Sump pump and battery-backup installs done with thorough walkthroughs (cited in 1 of 100 reviews)
What reviewers praise
“Woke up to find no hot water - ok, go check the heater and now we have a big problem - there's a steady stream of water pouring out of the upper heating element. I turn off the breaker, turn off the water valve into the heater, call Roto Rooter as they were …”
Sarah B. · ★★★★★ · Yelp · Dec 2015
The most critical take we found
“Quoted me one price $300, then called me back to say it would be more money. and I could choose to have the problem partially addressed. I greed to pay more money, turns out the guy spent more time flirting with my tenants than fixing the problem. They had …”
Bob B. · ★ · Yelp · Dec 2013

We read 100 of 787 reviews · newest from Dec 2013 · BBB A+ accredited

(615) 230-0504
Full report →Website ↗

Also serving Gallatin — not enough reviews to rank

We don't rank a plumber until we've read enough reviews to have an opinion. Ratings below are Google's, not ours.

Dave's Plumbing & Rooter 5.0 (71 Google reviews) · Gallatin · 13.9 mi Call
Southern Skye Plumbing 4.9 (35 Google reviews) · Mount Juliet · 13.7 mi Call
Drain Monkey Plumbing, LLC 4.8 (26 Google reviews) · Mount Juliet · 14.5 mi Call
USA Proflow Plumbing 5.0 (25 Google reviews) · Smyrna · 14.2 mi Call
A-1 Brown Plumbing Repair 3.9 (13 Google reviews) · Mount Juliet · 11.2 mi Call
CLI PLUMBING 5.0 (2 Google reviews) · Gallatin · 0.8 mi Call
BENJAMIN FRANKLIN 5.0 (1 Google review) · Mount Juliet · 11.1 mi Call

What reviewers complain about in Gallatin

The repeated complaint patterns our read surfaced, business by business — each links to the card where the supporting quotes live. How we find these →

  • Smooth Saling Plumbing & Water Heater Replacement — No-show on the coldest day of the year — a 12-3pm heat-repair window missed with no phone answer heading into Christmas Eve
  • Jack Ward & Sons Plumbing Company — After 4 visits and roughly $2600 the leak was still unresolved, with clogs that reappeared days later
  • Jack Ward & Sons Plumbing Company — Quoted then sent a repairman with no job briefing who had to hunt for parts, with the cost higher than anticipated
  • Jack Ward & Sons Plumbing Company — Driver behavior complaint — flipped off a motorist after cutting them off
  • Holt Plumbing Company — Owner scheduled a 3-4pm estimate, arrived after 6, and 4 days later still hadn't sent the promised quote
  • Holt Plumbing Company — Multiple reports of rude/unaccommodating office staff dropping customers from the schedule (18 of 100 reviews are 1★)
  • Roto-Rooter Plumbing & Water Cleanup — Pushy sales tactics and unsubmitted insurance claim alleged — tech pressured customer to file insurance, assured submission but didn't follow through; floors destroyed before issue resolved (1-star review)
  • Sumner County Plumbing — Potential upsell flagged: reviewer reports being told water heater 'can't be repaired, needs replacement for $3,300' — fixed with $80 FV Sensor instead

How we rank the plumbers on this page

  1. We read the reviews — all of them we can get. For each plumber serving Gallatin we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 455 reviews across 15 businesses.
  2. Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
  3. Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
  4. Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
  5. Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.
Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

Areas served

The plumbers on this page also serve Castalian Springs, Cottontown, Cross Plains, Lebanon, White House — this Gallatin guide covers those areas.

Nearby city guides

Hendersonville, TN · 40 plumbers · 10 miNashville, TN · 51 plumbers · 24 miNorene, TN · 20 plumbers · 25 miPegram, TN · 29 plumbers · 37 miMurfreesboro, TN · 16 plumbers · 41 miCollege Grove, TN · 30 plumbers · 45 mi