The 15 24/7 plumbers serving Gallatin

These 15 plumbers list 24/7 hours on their Google profiles — a claim they publish, not something we tested. We read 455 of their reviews for what actually happens after hours: where reviewers describe a real 2 a.m. call, that evidence is quoted below; where no review mentions after-hours response either way, the card says that too. Rankings are not for sale.

Updated Jul 11, 202620-mile radius of downtown GallatinHow we rank

How we rank — the 60-second version

What we read: for each plumber, up to 100 recent reviews from Google, Yelp and BBB — the full text, not just the stars. For this page: 455 reviews across 15 businesses.

What moves a plumber up: repeated, independent evidence of showing up when promised, fair and upfront pricing, and work that holds. One glowing review counts for little; twenty that agree count for a lot.

What moves a plumber down: repeated complaint patterns — surprise fees, missed appointments, pressure sales — especially when they show up on more than one platform.

What never moves the ranking: money. One clearly labeled sponsored slot may appear above this list; it never changes the order below it.

Our take on each plumber is our opinion, grounded in the reviews we quote on this page. Full methodology ↓

Before you call anyone: shut off your main water valve. Then start at the top — every card is one tap to call. Not urgent? See all ranked plumbers in Gallatin →

Our top picks

Consistent evidence of showing up, honest pricing, and work that lasts

Mr. Rooter Plumbing of Hendersonville

Top pick24/7 per Google listing

4.9 (815 Google reviews) 12.5 mi from downtown Gallatin

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.9★ across 815 reviews, 5 of 5 sampled are 5-star — whole-home repiping in 1 day, water heater installs with same-day dispatch, and pricing documented at under $600 vs. a $2,500 competitor quote for same job.

Rating mix — of the 5 reviews we analyzed815 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 815 reviews so far. Treat this as a first read.

What reviewers keep saying

Pricing cited as significantly below competitors: one reviewer paid under $600 vs. a $2,500 quote from another company for the same pipe repair (cited in 1 of 5 reviews)
Same-day emergency dispatch confirmed: heater went out morning, tech arrived same evening (Ym79eVp6PNRsQ9MluOPH); technicians praised for arriving on time and explaining process (cited in 2 of 5 reviews)
Full home repiping completed in 1 day by Bryan and Jay — no partial-job handoffs (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“I cannot say enough good things about Mr. Handyman and Mr. Rooter Plumbing. Jason Heavin came out to fix a pipe at my business and was an absolute legend. Not only did he handle the original problem quickly and professionally, he also helped me knock out …”

Bed, Bark, & Beyond · ★★★★★ · Google · Mar 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 815 reviews · newest from Mar 2026

(615) 551-4016

Full report →Website ↗

P&G Service Company

Top pick24/7 per Google listing

5.0 (261 Google reviews) 13.7 mi from downtown Gallatin

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

5.0 stars from 261 reviews; all 5 sampled are 5-star — professional=5, fast_response=3; note: sampled reviews skew heavily toward HVAC/furnace work (P&G is a multi-trade service company, not plumbing-only).

Rating mix — of the 5 reviews we analyzed261 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 261 reviews so far. Treat this as a first read.

What reviewers keep saying

Best price of 4 competing quotes on equipment replacement — American Standard equipment quality cited as differentiator alongside price. (cited in 1 of 5 reviews)
Same-day faucet repair with follow-up call next day to confirm satisfaction — Ben Deane cited for quick repair and water-saving advice. (cited in 2 of 5 reviews)
Technicians go beyond scope: Mark wiped down 4-5 years of dust from vents during a filter change visit without being asked. (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Mark! Mark came out to our business to change our filters, and he went above and beyond! Without being asked, he took the time to wipe down all of our vents—which had about 4–5 years’ worth of dust built up. He was …”

Jae Gooden · ★★★★★ · Google · Nov 2025

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 261 reviews · newest from Nov 2025

(615) 754-9400

Full report →

Specialist Drains And Plumbing

Top pick24/7 per Google listing

5.0 (209 Google reviews) 2.6 mi from downtown Gallatin

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Specialist Drains And Plumbing holds 5.0★ across 209 reviews; Ruben answered a 2 AM emergency call and arrived within 40 minutes — 3 of 5 reviews cite emergency response, all 5 are 5-star.

Rating mix — of the 5 reviews we analyzed209 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 209 reviews so far. Treat this as a first read.

What reviewers keep saying

2 AM emergency call answered and on-site within 40 minutes — charged significantly less than expected for a Friday-night water line emergency. (cited in 2 of 5 reviews)
Thorough job quality with full explanation: showed proof of completed repair, answered all questions, spent entire day on a major crawlspace issue with step-by-step progress updates. (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Highly recommend Specialist Drains and Plumbing! I had an emergency and they provided fast and efficient service to get my water lines back in order. Hands up i say Ruben is the best plumber in town I recommend if you or anyone looking for expert plumbing and …”

Aj Smith · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 209 reviews · newest from Feb 2026

(615) 362-2109

Full report →Website ↗

The Rooter Dude

Top pick24/7 per Google listing

5.0 (136 Google reviews) 15.3 mi from downtown Gallatin

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Perfect 5.0 on 136 Google reviews; all 5 analyzed reviews 5-star — Shane personally confirmed on multiple repeat visits; whole-house septic backups and full sewer line replacements handled with yard restoration.

Rating mix — of the 5 reviews we analyzed136 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 136 reviews so far. Treat this as a first read.

What reviewers keep saying

Full sewer line replacement with post-work yard restoration — cut sod in squares, replaced invisibly after job on 1920s house sewer (cited in 2 of 5 reviews)
Competitive pricing vs. national chains — customer specifically compared to 'bigger companies that felt scammy,' saved significant money on sewer main line work (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“Saved me a ton of money compared to national main line sewer/plumbing companies. Personable, approachable, professional, honest. Couldn’t recommend them more. Spent a bunch of time speaking with bigger companies that felt scammy. Rooter dude was the exact …”

Garret Hayes · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 136 reviews · newest from Feb 2026

(805) 630-6584

Full report →Website ↗

Scott's Plumbing Repair

Top pick24/7 per Google listing

5.0 (118 Google reviews) 0.7 mi from downtown Gallatin

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Perfect 5.0 on 118 Google reviews; BBB A+ (non-accredited); all 5 analyzed reviews 5-star — owner-operated solo with emphasis on honest pricing and old-house pipe work.

Rating mix — of the 5 reviews we analyzed118 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 118 reviews so far. Treat this as a first read.

What reviewers keep saying

Price transparency and no-upcharge policy cited directly — 'handshake value' and affordability called out by name in 2 of 5 reviews (cited in 2 of 5 reviews)
Thorough prep and explanation before work starts — walks through potential problems and solutions, helping customers avoid surprises mid-project (cited in 2 of 5 reviews)

What reviewers complain about

Solo operator — scheduling may have delays; 1 review tagged slow_response (sU04iugrSG3iVL3az7dV) though work completion was praised (1 of 5 reviews)

What reviewers praise

“Scott did a terrific job. Our house is 77 years old, and our pipes needed replacing in the worst way. Now everything is up to date and the crawlspace looks like new. Icing on the cake, he’s always there when he says he will be. The kind of people you want to …”

Daniel Ross · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 118 reviews · newest from Feb 2026

(615) 485-0092

Full report →Website ↗

Dave's Plumbing & Rooter

Top pick24/7 per Google listing

5.0 (71 Google reviews) 13.9 mi from downtown Gallatin

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Dave's Plumbing & Rooter scores 5.0★ across 71 reviews; 5/5 analyzed reviews are 5-star with themeCounts.fast_response=2 and same-day response confirmed in 2 of 5 reviews including a sewage overflow emergency.

Rating mix — of the 5 reviews we analyzed71 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 71 reviews so far. Treat this as a first read.

What reviewers keep saying

Same-day sewage overflow response — Dave arrived same day, unclogged overflow that had spread into adjacent rooms, and referred a restoration company. (cited in 1 of 5 reviews)
On-site within 10–30 minutes on 2 separate calls; beat all 'big guys' 24-hour listings who quoted 1-2 day delays for a burst supply line. (cited in 3 of 5 reviews)
Pricing cited as significantly lower than competitors — home warranty company sent Dave after their regular contractors declined the post-icestorm job. (cited in 2 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“I had a sewage overflow inside my home from a toilet. Dave came out same day and got it unclogged for me. It went into the next room and down the hall. Dave not only fixed my problem he recommended a restoration company that got everything cleaned up for us. …”

Kyle G · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 71 reviews · newest from Feb 2026

(615) 788-0561

Full report →Website ↗

Southern Skye Plumbing

Top pick24/7 per Google listingSmall track record

4.9 (35 Google reviews) 13.7 mi from downtown Gallatin

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Southern Skye Plumbing (4.9★, 35 reviews) posts 100% positive sentiment across 5 analyzed — complete kitchen + 3-bathroom remodel praised, 60-year-old drain system replaced throughout entire house, and a $2,500+ Saniflo pump replacement quote correctly challenged as unnecessary.

Rating mix — of the 5 reviews we analyzed35 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 35 reviews so far. Treat this as a first read.

What reviewers keep saying

Diagnosed a Saniflo upflush toilet issue that 2 larger companies misquoted at $2,500+ — found a debris obstruction in 1 inspection, saved customer >$2,000. (cited in 1 of 5 reviews)
Full kitchen + 3-bathroom remodel (7 faucets, 2 shower systems, 1 tub) completed on time; crew arrived on schedule every day and cleaned up after each session. (cited in 2 of 5 reviews)
Replaced 60-year-old drain pipes throughout entire house; cleaned up work area and hauled away old pipes without being asked. (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“My wife and i are very happy we found Southern Skye Plumbing (formally known as What the Plumb). At first we had them come by for a relative small job. We were so pleased with the crew for the professional approach and Great job we called them back for more …”

I AM · ★★★★★ · Google · Aug 2025

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 35 reviews · newest from Aug 2025

(615) 758-7859

Full report →Website ↗

Drain Monkey Plumbing, LLC

Top pick24/7 per Google listingSmall track record

4.8 (26 Google reviews) 14.5 mi from downtown Gallatin

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.8★ across 26 reviews; 5 of 5 analyzed are 5-star; James (owner) stayed on call through a weekend water heater job until completion; customer cites work from 'renovations to a burst kitchen pipe' — multi-service solo operator.

Rating mix — of the 5 reviews we analyzed26 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 26 reviews so far. Treat this as a first read.

What reviewers keep saying

James stayed on call over the weekend until hot water heater job was completed — 'phenomenal and quick' with strong communication throughout (cited in 1 of 5 reviews)
Fair pricing confirmed across multiple properties and project types; customer: 'I always trust that he is giving me a fair price and his work is excellent and stands the test of time' (cited in 1 of 5 reviews)
Short-notice scheduling confirmed; Jason dispatched for kitchen sink work on short notice and delivered expert result (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“James is the most dependable and honest plumber you will find. He has helped us with everything from renovations to a burst kitchen pipe. I would not trust this work to anyone else. If I could give more stars, I would.”

Greg Pearson · ★★★★★ · Google · Jan 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 26 reviews · newest from Jan 2026

(615) 481-4788

Full report →Website ↗

USA Proflow Plumbing

Top pick24/7 per Google listingSmall track record

5.0 (25 Google reviews) 14.2 mi from downtown Gallatin

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Perfect 5.0★ across 25 reviews; only company to respond same-day after a storm for frozen burst pipes, after-hours emergency leak resolved with pricing 'more than reasonable' even after hours — 3 of 5 reviews cite fast_response.

Rating mix — of the 5 reviews we analyzed25 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 25 reviews so far. Treat this as a first read.

What reviewers keep saying

Storm-day same-day emergency response: only company available after a storm for frozen pipes per 1 of 5 reviews. (cited in 1 of 5 reviews)
After-hours emergency pricing reasonable: emergency after-hours leak called 'more than reasonable' on price per 1 of 5 reviews. (cited in 1 of 5 reviews)
Fast response in 3 of 5 reviews (themeCounts.fast_response=3); consistently cited as quickest to arrive and fastest to complete work. (cited in 3 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“They were the only company I found to come out same day after a storm for frozen pipes. Super professional and fixed the problem. Would highly recommend !”

Frame Pilates · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 25 reviews · newest from Feb 2026

(844) 333-5488

Full report →Website ↗

Worth a look — with caveats

Real strengths, but read the concerns first

Smooth Saling Plumbing & Water Heater Replacement

Caveats apply24/7 per Google listing

5.0 (304 Google reviews)4.1 on Yelp (78) 19.7 mi from downtown Gallatin

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

86 of 100 5-star (consistency 0.69); reviewers cite honesty that saved $500+ on a water heater, but 8 are 1-star including a no-show on the coldest day of the year.

Rating mix — of the 15 reviews we analyzed304 total on Google

5★9

4★0

3★0

2★0

1★6

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

No-show on the coldest day of the year — a 12-3pm heat-repair window missed with no phone answer heading into Christmas Eve (1 of 100 reviews)
Pricing not always low — a 3-star reviewer paid $475 for ~2 hours to swap a couple of pipes, calling it pricey (1 of 100 reviews)
Dispatcher rudeness reported, though a manager later apologized (1 of 100 reviews)

To be fair

Honest pricing that undercuts competitors — beat another water-heater quote by $500+ and declined unnecessary electrical work (cited in 1 of 100 reviews)
Stands behind work and absorbs costs — re-repaired a second water-main leak at no charge (cited in 1 of 100 reviews)

What reviewers praise

“Saved me $500+ and didn't try to upsell me! I cannot recommend Morton's Plumbing enough. I needed an emergency water heater replacement in a crawlspace and another company quoted me a massive price. Morton's came out, beat that quote by over $500, and did a …”

Wyatt B. · ★★★★★ · Yelp · Dec 2025

The most critical take we found

“Completely unreliable. Pulled a no show on the coldest day of the year. I made an appointment because heat was not working properly. They were supposed to come from 12-3. It's 5pm on Friday now. They don't answer the phone. Tomorrow is Christmas Eve and …”

K R. · ★ · Yelp · Dec 2022

We read 100 of 304 reviews · newest from Dec 2025

(615) 815-1502

Full report →Website ↗

Jack Ward & Sons Plumbing Company

Caveats apply24/7 per Google listing

4.4 (130 Google reviews)3.8 on Yelp (54) 19.1 mi from downtown Gallatin

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.4 with consistency just 0.39 — 75 of 100 5-star but 18 are 1-star; reviewers praise fast emergency response yet flag unresolved repeat visits and a $2600 unfixed job.

Rating mix — of the 15 reviews we analyzed130 total on Google

5★7

4★0

3★0

2★2

1★6

Why we're cautious

After 4 visits and roughly $2600 the leak was still unresolved, with clogs that reappeared days later (1 of 100 reviews)
Quoted then sent a repairman with no job briefing who had to hunt for parts, with the cost higher than anticipated (1 of 100 reviews)
Driver behavior complaint — flipped off a motorist after cutting them off (1 of 100 reviews)

To be fair

Fast emergency and weekend response — a Saturday water leak fixed Sunday morning, and a same-day appointment within 2 hours (cited in 2 of 100 reviews)
Steps in where other plumbers won't finish, including a city-coordinated emergency completed in under a week (cited in 2 of 100 reviews)

What reviewers praise

“The plumber was very nice. He found and fixed the problem quickly and efficiently.”

Jody Taylor · ★★★★★ · Google · Dec 2022

The most critical take we found

“They were hired to do a job that was bid 5 days at my company. Took a total of 16 days for them to complete fully. They had to dig out the old pipe and replace it in our rest room. However they took a ton of breaks, and would disappear for hours claiming …”

Rick Neighbors · ★ · Google · Dec 2021

We read 100 of 130 reviews · newest from Dec 2022

(615) 205-0691

Full report →Website ↗

Holt Plumbing Company

Caveats apply24/7 per Google listing

4.5 (672 Google reviews)3.0 on Yelp (76) 13.9 mi from downtown Gallatin

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Field techs (Geoff, Gabe) earn praise for fair pricing and after-hours water-heater work, but the office staff draws repeated unprofessionalism complaints.

Rating mix — of the 15 reviews we analyzed672 total on Google

5★6

4★0

3★0

2★2

1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Owner scheduled a 3-4pm estimate, arrived after 6, and 4 days later still hadn't sent the promised quote (1 of 100 reviews)
Multiple reports of rude/unaccommodating office staff dropping customers from the schedule (18 of 100 reviews are 1★) (2 of 100 reviews)
Office/scheduling staff draws repeated complaints — overbooking, rude receptionist, and removing a customer from the schedule over a timing dispute (2 of 100 reviews)

To be fair

Fair, no-upsell pricing cited in 4 reviews; one customer saved over high-profile Nashville quotes with 'price as advertised, no horrible upselling' (cited in 2 of 100 reviews)
After-hours water-heater response: answered a July 4 night call and replaced the unit Saturday morning (cited in 1 of 100 reviews)
Field techs Geoff and Gabe repeatedly praised for keeping customers updated and respectful work (cited in 2 of 100 reviews)

What reviewers praise

“I had an exceptional experience and service from Holt Plumbing. Geoffrey, our service technician, was highly knowledgeable and helpful in addressing all of our questions and concerns. His expertise and assistance were instrumental in my decision to write this …”

catherine Reed · ★★★★★ · Google · Dec 2025

The most critical take we found

“Response to the owner's comments: Thank you for a response that has most of the facts skewed. You're trying so hard to sugar coat your toxic business model of excessive price gouging ! Sadly, you don't know any other way to do business. You do very well at …”

Ernest K. · ★★ · Yelp · Dec 2023

We read 100 of 672 reviews · newest from Dec 2025 · BBB A+ accredited

(615) 361-6001

Full report →Website ↗

Lee Company

Caveats apply24/7 per Google listing

4.8 (1,220 Google reviews) 11.9 mi from downtown Gallatin

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

Lee Company: 5 of 5 analyzed reviews are 5-star; workmanship in 2, fast_response in 1, fair_pricing in 1; water heater (2 mentions) and HVAC are primary service strengths in this thin review sample.

Rating mix — of the 5 reviews we analyzed1,220 total on Google

5★5

4★0

3★0

2★0

1★0

Small sample — we've analyzed only 5 of 1,220 reviews so far. Treat this as a first read.

What reviewers keep saying

Same-day or next-day installation with cleanup confirmed — 2 new HVAC units installed on time the day after quote, crew cleaned up after (cited in 1 of 5 reviews)
Tankless water heater technician installed warranty-covered parts and surfaced additional issues without pressure to buy — customer selected only what they wanted (cited in 1 of 5 reviews)

What reviewers complain about

No repeated complaints found in the reviews we've read.

What reviewers praise

“The vanity lights in the bathroom flickered. I was concerned about a possible wiring problem. The technician determined that the LED bulbs were the problem. I switched to new bulbs and no more flickering! He also checked every other outlet. No problems with …”

Marjorie Witkop · ★★★★★ · Google · Feb 2026

The most critical take we found

No critical reviews among the 5 we analyzed — there is nothing negative to quote yet.

We read 5 of 1,220 reviews · newest from Feb 2026

(615) 467-7000

Full report →Website ↗

Roto-Rooter Plumbing & Water Cleanup

Caveats apply24/7 per Google listing

4.7 (267 Google reviews) 15.7 mi from downtown Gallatin

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.7 stars on 267 Google reviews; 4 of 5 analyzed are 5-star, but 1 detailed 1-star alleges a pushy sales approach, unsubmitted insurance claim, and floor damage during remediation.

Rating mix — of the 5 reviews we analyzed267 total on Google

5★4

4★0

3★0

2★0

1★1

Small sample — we've analyzed only 5 of 267 reviews so far. Treat this as a first read.

Why we're cautious

Pushy sales tactics and unsubmitted insurance claim alleged — tech pressured customer to file insurance, assured submission but didn't follow through; floors destroyed before issue resolved (1-star review) (1 of 5 reviews)
Pricing flagged as expensive in 1 of 5 reviews — toilet repair costs cited as steep (1 of 5 reviews)

To be fair

Knowledgeable diagnostics and honest assessment — century-old house drainage issue explained clearly and priced fairly in 1 review (cited in 1 of 5 reviews)
Same-day response confirmed — called and tech arrived within hours in 2 reviews (cited in 2 of 5 reviews)

What reviewers praise

“Great service. Chris was excellent. I called to make an appointment within hours they respond we’re at my house. Very honest and helpful. Would highly recommend!!”

Sidney Gilbert · ★★★★★ · Google · Jan 2026

The most critical take we found

“Roto-Rooter will never see our business again! My fiancé is currently deployed overseas, and I found myself dealing with leaks in the bathroom alone. After contacting Roto-Rooter on 8/10/24, they sent two men to my home the next day. One was polite (Isaiah), …”

athyn galardi · ★ · Google · Dec 2025

We read 5 of 267 reviews · newest from Jan 2026

(615) 790-1800

Full report →Website ↗

We'd keep looking

The average rating hides complaint patterns we can't ignore

Roto-Rooter Plumbing & Water Cleanup

We'd call someone else first24/7 per Google listing

4.7 (787 Google reviews)2.7 on Yelp (70) 19.0 mi from downtown Gallatin

Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.

Our take — how we form it

4.7★ over 787 reviews but 28 of 100 analyzed are 1★; fast arrivals undercut by surprise fees, no-shows, and a $4,000 over-scoped mitigation job.

Rating mix — of the 15 reviews we analyzed787 total on Google

5★6

4★0

3★0

2★2

1★7

Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.

Why we're cautious

Insurance company horrified that an over-scoped water mitigation cost upwards of $4,000, ripping out drywall and vanity insisting on mold (1 of 100 reviews)
Quoted $300, then called back to raise the price, and a tech spent more time flirting than fixing — second person sent (28 of 100 reviews are 1★) (2 of 100 reviews)
Surprise fees and over-scoping — one mitigation job ballooned to ~$4,000 with unnecessary drywall and vanity demolition (2 of 100 reviews)

To be fair

Very fast dispatch — coordinated a tech within an hour for a leaking water heater and got customers to the cheapest fix (cited in 2 of 100 reviews)
Free diagnostics with honest, money-saving advice noted by one customer who got DIY tips and a service warranty (cited in 1 of 100 reviews)
Sump pump and battery-backup installs done with thorough walkthroughs (cited in 1 of 100 reviews)

What reviewers praise

“Woke up to find no hot water - ok, go check the heater and now we have a big problem - there's a steady stream of water pouring out of the upper heating element. I turn off the breaker, turn off the water valve into the heater, call Roto Rooter as they were …”

Sarah B. · ★★★★★ · Yelp · Dec 2015

The most critical take we found

“Quoted me one price $300, then called me back to say it would be more money. and I could choose to have the problem partially addressed. I greed to pay more money, turns out the guy spent more time flirting with my tenants than fixing the problem. They had …”

Bob B. · ★ · Yelp · Dec 2013

We read 100 of 787 reviews · newest from Dec 2013 · BBB A+ accredited

(615) 230-0504

Full report →Website ↗

How we rank the plumbers on this page

We read the reviews — all of them we can get. For each plumber serving Gallatin we pulled up to 100 recent reviews from Google, Yelp and BBB and read the full text. For this page: 455 reviews across 15 businesses.
Patterns beat anecdotes. A plumber moves up when independent reviewers keep describing the same behavior: showing up when promised, quoting before working, work that holds. One rave changes nothing.
Complaints count double when they repeat.Surprise fees, missed appointments, pressure sales — when the same complaint appears across reviewers (or across platforms), it caps how high we'll rank a business regardless of its star average.
Money never moves the ranking.A plumber can buy the clearly-labeled sponsored slot at the top of the page — visibility, not endorsement. A business we wouldn't recommend can't buy the slot at all, and no payment changes the ranked order.
Our take is our opinion.It's grounded in the reviews we quote and count on this page — check our evidence and disagree with us if you like. That's the point of showing it.

Every quotation on this page is reproduced verbatimfrom a publicly posted review and attributed to its author, star rating, platform and date. Star averages and review counts are Google's (or Yelp's) as of our last data pull. “Rating mix” charts describe only the set of reviews we analyzed, which we state on every card. Read the full policy — including what we do not do — on our methodology page.

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Hendersonville, TN · 40 plumbers · 10 mi Nashville, TN · 51 plumbers · 24 mi Norene, TN · 20 plumbers · 25 mi Pegram, TN · 29 plumbers · 37 mi Murfreesboro, TN · 16 plumbers · 41 mi College Grove, TN · 30 plumbers · 45 mi