Roto-Rooter Plumbing & Water Cleanup
Plumber · Mount Juliet, TN · Open 24 hours per Google listing
Our verdict
4.7 stars on 267 Google reviews; 4 of 5 analyzed are 5-star, but 1 detailed 1-star alleges a pushy sales approach, unsubmitted insurance claim, and floor damage during remediation.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Our opinion, based on the 5 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Only 5 reviews analyzed — treat this assessment as a first impression, not a track record.
What reviewers praise
Knowledgeable diagnostics and honest assessment — century-old house drainage issue explained clearly and priced fairly in 1 review
Cited in 1 of the 5 reviews we analyzed.
Same-day response confirmed — called and tech arrived within hours in 2 reviews
1 cited review
“I called to make an appointment within hours they respond we're at my house. Very honest and helpful. Would highly recommend!!”
Cited in 2 of the 5 reviews we analyzed — 1 cited review not excerpted here.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Pushy sales tactics and unsubmitted insurance claim alleged — tech pressured customer to file insurance, assured submission but didn't follow through; floors destroyed before issue resolved (1-star review)
“He assured me that my insurance would cover the repairs and even pressured me to sit down right then to submit the claim. I trusted that the claim was submitted, as he insisted, but it wasn't. The leak destroyed my floors”
Pricing flagged as expensive in 1 of 5 reviews — toilet repair costs cited as steep
“He assured me that my insurance would cover the repairs and even pressured me to sit down right then to submit the claim. I trusted that the claim was submitted, as he insisted, but it wasn't. The leak destroyed my floors”
Keep it in proportion: these concerns are cited in 1 of the 5 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Roto-Rooter will never see our business again! My fiancé is currently deployed overseas, and I found myself dealing with leaks in the bathroom alone. After contacting Roto-Rooter on 8/10/24, they sent two men to my home the next day. One was polite (Isaiah), but the other acted more like a pushy used car salesman. He assured me that my insurance would cover the repairs and even pressured me to sit down right then …”
Positive
“Great service. Chris was excellent. I called to make an appointment within hours they respond we’re at my house. Very honest and helpful. Would highly recommend!!”
“Omar was very professional and responsive. He was able to identify the problem and make all of the repairs in a timely manner while keeping me informed of the process. I highly record Roto Rooter.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Small sample — we've analyzed only 5 of 267 reviews so far. Treat this as a first read.
Newest review in our sample: Jan 2026.
Should you hire Roto-Rooter Plumbing & Water Cleanup?
Hire if
- You need fast same-day or after-hours response
- You need high-quality work that holds up over time
Think twice if
- You need rock-bottom prices with zero flexibility on the quote
- You need airtight scheduling and guaranteed arrival times
Look elsewhere if
- You can find better-priced options nearby
Advice derived from the review analysis above — how we decide.
Own Roto-Rooter Plumbing & Water Cleanup?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
Find plumbers near you
Roto-Rooter Plumbing & Water Cleanupisn't in one of our ranked city guides yet — the nearest covered markets are below.
Nearby: Hendersonville · Nashville · Gallatin