Holt Plumbing Company
Plumber · Nashville, TN · Open 24 hours per Google listing
Our verdict
Field techs (Geoff, Gabe) earn praise for fair pricing and after-hours water-heater work, but the office staff draws repeated unprofessionalism complaints.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #11 of 15 plumbers we've reviewed in Nashville, TN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Fair, no-upsell pricing cited in 4 reviews; one customer saved over high-profile Nashville quotes with 'price as advertised, no horrible upselling'
1 cited review
“Showed up on time, price as advertised, no horrible upselling, great advice, great work, and saved me much $ over quotes from high profile plumber$ around Nashville. I will always use them!”
Cited in 2 of the 100 reviews we analyzed — 1 cited review not excerpted here.
After-hours water-heater response: answered a July 4 night call and replaced the unit Saturday morning
1 cited review
“Friday night July 4 my water heater went out. I called their after hours number and left a message. In a matter of minutes a lady from Holt called. Saturday morning I had an email waiting for me with a quote. Two techs arrived shortly afterwards.”
Field techs Geoff and Gabe repeatedly praised for keeping customers updated and respectful work
Cited in 2 of the 100 reviews we analyzed.
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
Owner scheduled a 3-4pm estimate, arrived after 6, and 4 days later still hadn't sent the promised quote
“Erik Holt who is listed as the business owner was scheduled to give us an estimate for some work between 3 and 4. He showed up after 6. It's been 4 days and I'm still waiting on that estimate that he would email to me the next day.”
Red flag
Multiple reports of rude/unaccommodating office staff dropping customers from the schedule (18 of 100 reviews are 1★)
Cited in 2 of the 100 reviews we analyzed.
Office/scheduling staff draws repeated complaints — overbooking, rude receptionist, and removing a customer from the schedule over a timing dispute
Cited in 2 of the 100 reviews we analyzed.
Price-gouging and no-show estimates alleged: owner showed 2+ hours late and never sent the promised quote
“Erik Holt who is listed as the business owner was scheduled to give us an estimate for some work between 3 and 4. He showed up after 6. It's been 4 days and I'm still waiting on that estimate that he would email to me the next day.”
Cited in 2 of the 100 reviews we analyzed.
Keep it in proportion: these concerns are cited in 5 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Response to the owner's comments: Thank you for a response that has most of the facts skewed. You're trying so hard to sugar coat your toxic business model of excessive price gouging ! Sadly, you don't know any other way to do business. You do very well at trying to justify additional perks that were either not asked for or, unnecessary with the intent to drive the price higher. The items you mention ie pictures, …”
“To respond to comment below, that is false. Had Sarah returned any of the 7 calls to me or my contractor before 350 on Monday, she would have known that I was paying for it. Further it took 4 hours to get her to revise the contract (which was just a simple name change). Sarah is completely unprofessional and needs training. First off, let me say that the people doing the actual work are fabulous. They are polite, …”
“I contacted holt plumbing company to replace plumbing from my basement to the sewer after I had a sewage back up. They came out to inspect and told me the job would cost approximately $3,000, which was less than I had been quoted by another company. So, I agreed to work with them. They came out and dug up my yard and then called me to tell me the sewer was three times further from my basement than they initially …”
Positive
“I had an exceptional experience and service from Holt Plumbing. Geoffrey, our service technician, was highly knowledgeable and helpful in addressing all of our questions and concerns. His expertise and assistance were instrumental in my decision to write this review and share my positive experience with Holt Plumbing. If you require plumbing services, I would not hesitate to recommend Geoffrey and Holt Plumbing.”
“Geoff & Gabe was so polite and very respectful.They Kept me updated with everything that they were doing. Highly recommend.”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2025.
Across platforms
Should you hire Holt Plumbing Company?
Hire if
- You need high-quality work that holds up over time
- You need transparent, predictable pricing with no surprise fees
Think twice if
- You want detailed upfront explanations
- You need guaranteed sub-hour response for true emergencies
- You need airtight scheduling and guaranteed arrival times
Advice derived from the review analysis above — how we decide.
Own Holt Plumbing Company?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Hendersonville · Nashville · Gallatin