Smooth Saling Plumbing & Water Heater Replacement
Plumber · Nashville, TN · Open 24 hours per Google listing
Our verdict
86 of 100 5-star (consistency 0.69); reviewers cite honesty that saved $500+ on a water heater, but 8 are 1-star including a no-show on the coldest day of the year.
Scores are our editorial reading of published customer reviews — not a verification, license check, or guarantee.
Ranked #5 of 15 plumbers we've reviewed in Nashville, TN · compare all →
Our opinion, based on the 100 reviews we analyzed from Google, Yelp and BBB · Analysis updated Jun 2026 · How we decide ↗
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
What reviewers praise
Honest pricing that undercuts competitors — beat another water-heater quote by $500+ and declined unnecessary electrical work
1 cited review
“Saved me $500+ and didn't try to upsell me! I needed an emergency water heater replacement in a crawlspace and another company quoted me a massive price. Morton's came out, beat that quote by over $500, and did a fantastic job.”
Stands behind work and absorbs costs — re-repaired a second water-main leak at no charge
1 cited review
“I recently had an issue with a broken water main in my yard. They came out and repaired it. A couple of weeks later, there was a leak in the water main in another place in the yard. They fixed that for no charge.”
What reviewers report — the concerns
Other directories bury these. We think you should read them before you call. Every concern below comes from the reviews it cites.
Red flag
No-show on the coldest day of the year — a 12-3pm heat-repair window missed with no phone answer heading into Christmas Eve
Cited in 1 of the 100 reviews we analyzed.
Pricing not always low — a 3-star reviewer paid $475 for ~2 hours to swap a couple of pipes, calling it pricey
Cited in 1 of the 100 reviews we analyzed.
Dispatcher rudeness reported, though a manager later apologized
“One of the managers contacted me back shortly after I wrote the review to apologize for the rude dispatcher. I appreciate the customer service and still would recommend this business.”
Keep it in proportion: these concerns are cited in 3 of the 100 reviews we analyzed. Most reviewers report positive experiences — see the full rating picture below.
The evidence — in reviewers' own words
Critical
“Completely unreliable. Pulled a no show on the coldest day of the year. I made an appointment because heat was not working properly. They were supposed to come from 12-3. It's 5pm on Friday now. They don't answer the phone. Tomorrow is Christmas Eve and now I'm forced to get another company to come out and I'll be charged the emergency/weekend rate...if I can find someone.”
“At my realtors suggestion I contacted Morton's to install a water line for an ice maker, when the plumber arrived, on time, my wife showed him the inspection report on our newly purchased house. His response was Mr. Morton needed to look at the report and call us with a quote. No work was done. After repeated calls to Morton's with no response, we waited a month or two then my wife decided to investigate …”
“Well, I would have liked to give a review about the service, because when the owner came by for my estimate, he was friendly, professional, and got the estimate back to me promptly. It was a reasonable fee. But I have had so much trouble dealing with the phone staff that I have to pass on them. I really don't want to be lectured by a phone answerer when I am about to hand over close to a thousand dollars. I need …”
Positive
“Saved me $500+ and didn't try to upsell me! I cannot recommend Morton's Plumbing enough. I needed an emergency water heater replacement in a crawlspace and another company quoted me a massive price. Morton's came out, beat that quote by over $500, and did a fantastic job. What impressed me most was their honesty. I thought I needed some expensive electrical work (a junction box fix) based on another quote, but the …”
“Smooth Saling was fantastic all-around, from the scheduler in the office (Sam) to the on-site plumber (Alex). We would recommend them to anyone!”
Quotes are reproduced verbatim from public reviews on the platforms shown; we select which to feature, and selection reflects our editorial judgment. Report a quote that doesn't match its source ↗
The rating picture
Our sample skews heavily toward critical reviews — it disagrees with the Google average shown above.
Newest review in our sample: Dec 2025.
Across platforms
Should you hire Smooth Saling Plumbing & Water Heater Replacement?
Hire if
- You need high-quality work that holds up over time
- You need clear communication and upfront explanations
Think twice if
- You need airtight scheduling and guaranteed arrival times
- You need rock-bottom prices with zero flexibility on the quote
Advice derived from the review analysis above — how we decide.
Own Smooth Saling Plumbing & Water Heater Replacement?
You can respond to our analysis, correct business facts, or dispute the accuracy of a quoted review. Responses that check out get published on this page, and factual errors get corrected — see our corrections policy. We don't remove accurate quotes, but we'll re-run your assessment as your reviews change.
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Nearby: Nashville · Hendersonville · Pegram · Gallatin