NH Ross
Dispatch and technicians arrive within 20 minutes for emergencies with excellent workmanship, but sales team uses high-pressure tactics and pricing lacks transparency.
Small sample — we've analyzed only 5 of 2,667 reviews so far. Treat this as a first read.
Why we're cautious
- Sales pressure and pricing manipulation—one detailed review documents manipulative sales tactics with conditional discounts tied to immediate payment and scheduling, suggesting a systematic approach rather than isolated incident (1 of 5 reviews)
- Quality control variance in crew composition—one reviewer noted lead technician was 'fantastic' but 'accompanied by inferior help,' indicating inconsistent technician pairing standards (1 of 5 reviews)
- Sales team uses aggressive tactics including high-pressure same-day closure offers and artificial urgency ('let me call the manager' play) (1 of 5 reviews)
To be fair
- Emergency response is exceptional—multiple reviewers report 20-minute arrival times even for urgent calls (cited in 2 of 5 reviews)
- Technicians deliver thorough, professional work—4 of 5 reviews specifically praise workmanship quality, testing, and explanations (cited in 4 of 5 reviews)
- Same-day problem resolution documented—one reviewer had parts shortage handled same-visit with rapid parts delivery (cited in 1 of 5 reviews)
“Your tech install, Paul and his coworker Cole provided excellent service. They were very professional and polite. They installed the attic fan and went over the details of the installation and operation of the fan functions. Also, I would like to mention that …”
“Based on recent service call and quote for entire tankless system I give NH Ross a solid 5 rating. Both the technician, John, and sales rep., Jose were courteous, knowledgeable and very professional. Our cast iron boiler did the job for the last 23 years, …”
We read 5 of 2,667 reviews · newest from Jun 2026