Ray The Plumber
Lists 24-hour service on its Google profile — and reviewers describe after-hours calls.
Arrives fast even in emergencies (snowstorm response), fair pricing, but one critical failure where post-repair water damage exceeded the original problem.
Small sample — we've analyzed only 5 of 1,665 reviews so far. Treat this as a first read.
Why we're cautious
- 1 of 5 reviews reports work created a worse problem than the original issue (water damage far exceeding initial leak), indicating potential quality control gap in final inspections (1 of 5 reviews)
- Post-repair water damage: hose reattachment resulted in catastrophic kitchen floor flooding days after initial service, with second technician acknowledging failure to warn customer of seal risk (1 of 5 reviews)
To be fair
- Emergency responsiveness: arrived earlier than scheduled despite major snowstorm during 1am call (cited in 1 of 5 reviews)
- 4 of 5 reviews praise fair, transparent pricing without hidden costs (cited in 3 of 5 reviews)
- Technicians explain issues before fixing and verify work completion (4 of 5 reviews mention professionalism and thoroughness) (cited in 3 of 5 reviews)
“Excellent job today from Jeff and Matt. Both were extremely professional and fixed the toilet leak. Communication from the office was excellent and all time lines were met! This was my first time using Ray The Plumber and I will certainly use them again! …”
“Would not recommend. We had the company out about 2 weeks ago because of a small leak we had under the kitchen sink. They came out the same or next day to look at it. Everything looked fine, price was the price (I’ve seen reviews complaining about the price, …”
We read 5 of 1,665 reviews · newest from May 2026